Another deposit and no return again, dead spins all the way, what is wrong at this casino,it',s just not possible to get dead spins all the time, this is not a fair casino at all.
Read 22 more reviews about Casino.com
Not the best
Not the best site. bit shy on the bonus spins. £50 on same game and not even a bonus! First and last time using it
Proberly the Best net casino
Proberly the Best net casino. I have play on. Nice reward. And costom minded. Tumps up.
Reply from Casino.com
Hello, we are pleased to read your review and that you have had a wonderful experience during your time spent with us. At Casino.com our highest priority is the customer satisfaction and we look forward to hearing back from you! Have a great rest of the day.
Casino.com is by far the best…
Casino.com is by far the best experience I',ve had out of all the online casinos I have played so far. It seems to me that the jackpots are larger and more frequent. Customer service is very helpful and accommodating.
Reply from Casino.com
Hello there! We are thrilled to learn about your positive experience with us! We pride ourselves on providing superb customer experience and reading such reviews feels highly rewarding! In addition, we are fully dedicated to ensure both our progressive jackpot games, live games and table games are optimized to the highest standards. If you have any queries, feel free to contact us via phone, chat or E-mail (24/7).
Read 2 more reviews about Casino.com
Kris was awesome
Kris was awesome. They thought they couldn’t help me but dug deep to help me out and get the job done. Top notch customer service!
Reply from Casino.com
Good afternoon! Thank you for taking the time to share your positive experience with us. Providing exceptional customer care is our utmost priority and it feels rewarding to encounter feedback such as yours. Nonetheless, we remain at your disposal 24/7 and we look forward to hearing back from you.
Read 3 more reviews about Casino.com
UNETHICAL – AVOID THIS CASINO
At first it looks ok, but I found so many bugs that are conveniently set up to iether block you from taking a winning bet or refreshing of the game page to to trick you into the default max bet, One time on roulette i bet on everything except one number 3 time in a row, and It landed on that one number 3 times in a row. They use the excuse of your internet might have a bad connection but its set up like that to make them look blamless. I think further steps shall be taken to audit there systems and the live casino practices. Its clear what they are busy with.
Reply from Casino.com
Hello. Thank you for providing us with your TrustPilot review. Please note that as a reputable Gambling Provider and also in line with our regulatory guidelines, both live and slot games are tested and regulated to the highest standards in each of the jurisdictions we operate. We highly recommend checking our Fair Gaming page here: https://www.casino.com/about/fair-gaming/. If you have any other queries, feel free to contact our 24/7 Customer Service.
This casino isn’t legal or recognised…
But when there is legitimately a complaint you are not recognised by the authorities so no! Lies lies lies do not gamble here it’s a false company and no chance of record or reason when you win.
Reply from Casino.com
Hello Peter. Thank you for your review! We kindly remind users that we are operating under the respective regulatory bodies – United Kingdom',s Gambling Commission and Gibraltar',s Gambling Commissioner which is information you can access on our website. We would be more than pleased to review your account and your recent experience with us but we weren',t able to locate your username. Please feel free to reach out to our 24/7 Customer Service lines if you',d need anything or for any query you might have.
Read 2 more reviews about Casino.com
AVOID THIS SITE
As soon as you put a 20 pound a week deposit limit on your harrased to explain yourself and blocked until you contact them that is not responsible gambling that is the oppersite they want you to waste your money avoid there are better sites for a bit of fun
Reply from Casino.com
Hello Dawn, thank you for taking the time to provide us with your feedback. Please note that as a responsible gambling provider we aim to ensure safe and enjoyable environment for our members. In addition, we remain at your disposal 24/7 and you can contact us via chat, phone or E-mail if you need assistance with anything or if you have a particular query.
I have been having some serious problems with many things. I dont want to get into what',s happening as I dont ever leave a bad review about anyone but Nik has always resolved my matters.
I have been having some problems and haven',t be getting help or call backs. Nik was able to help me and rectify all my issues. This isn',t the first time that Nik has been able to help me rectify several issues that other reps simply said there was nothing they could do. As soon as I got nik on the chat he',s gone above and beyond for me. To be honest he is the only reason I',m still with Mansion. It doesn',t matter how long it takes. Nik will spend an hour on chat with me to make sure my issues are all solved. He and I have gotten to know each other very well over the years. There is no other Rep that I have talked to and I have talked to them all that go the extra mile to make sure I',m happy with everything before they let me go. 9 times out of 10 I just ask to be transfered to Nik right off the bat. He should be considered a valuable employee and if there',s any room for advancement or promotion Nik should be given this opportunity before anyone else. I own a large company and I know how hard it is to find good workers that really give it there all. Nik is certainly that person. Keep up all the good work Nik. Thanks Mansion fir the last 5 years and hopefully many more.
Reply from Casino.com
Hello Chris, we highly appreciate you taking the time to provide us with your review! We pride ourselves on providing our members with superb user experience through our products and services. In addition, we will ensure Nik being informed on your positive feedback and we remain at your disposal 24/7!
Delaying withdrawals by a purpose
Never won anything, first time in years I see the casino site that doesn',t pay anything back. Once I set the bet of 10 eur with hoping to win got bonus few times and one of them was luckily successful.
The problem started when I tried to withdraw the money. I got no emails, checked the spam folder, I asked for the withdrawal, they never answered. Then I went to chat section, they told me that I have to verify my account as billing address does not match the one on profile. They deleted one letter and told its verified now. After that I txted again asking about withdrawal they told me they sent an email again that my card number 5 and 6 not visible. Then they wanted another card details. Still no withdrawal, even said verified now. Now they keep telling me that I approved my documents late so the Withdrawal date will be 5 or more days, because amount is higher than a 5k. Asking for exact time, they said they can',t tell when I',ll get my money in my account.
Would never register again if I knew the withdrawal process is like a China mail. Other sites process the winnings same day. Looks like a scam. Wouldn',t recommend.
Very friendly staff but at the same time most of the positive feedbacks here are because of chat agents keep asking to leave the feedback here but you don',t realise that it',s not a feedback for the customer support but the gaming site at all and makes fake rating.
Now that many online casinos are opening their doors to players in South Africa, it becomes more important than ever not to simply pick any random casino. Instead, you should compare your options and only sign up with a reputable site with a proven track record that offers high quality games and treats its players fairly.
Our experts at Casino.org have done the preliminary work for you and one online casino that rates high on our list of recommended choices is Casino.com.
Casino.com is owned and operated by ONISAC, Ltd., and licensed in Gibraltar. The site has been operating successfully online since 2008 as part of the highly regarded Mansion Group of casinos which also includes Mansion Casino, Club 777, and Les A Casino.
Casino.com is truly an international online gambling destination, and South African players are welcome, along with players from throughout Europe, South America, and Asia, as well as Canada and Australia. Unfortunately, players from the U.S. do not have access.
ZAR is one of the accepted forms of currency, but that is far from the only reason this casino appeals to South African players. The user friendly website, wide variety of both slot and table games, generous Welcome Bonus, loyalty rewards and special promotions, and great customer support all contribute to making casino.com the kind of online casino that players of any nationality enjoy.
Casino Games and Software
Playtech, which is a creator of advanced gaming software and a world-leader in the gaming industry, powers Casino.com. Playtech is known for its high quality, user friendly software and exceptional graphics. Downloading the software onto your computer is a quick and easy process, giving you access within minutes to all of this casino’s 250+ games. Or, if you would prefer to utilize the instant play version of the casino, you may do so through your Mac or PC’s browser. You can also play the games on the casino.com mobile app. That way, any time day or night you feel like playing, wherever you happen to be, you can do so, as well as check out the latest special promotions available exclusively for mobile players.
Casino.com is what you might call a medium sized casino. Its selection of games is not so small that there is any real chance of your becoming bored or not finding a game to your liking but not so immense either that you are lost in a sea of slots, clueless about what to play first.
You’ll find that this gaming room is especially friendly to slots players. There are two major reasons why Casino.com is a fantastic online casino for those who love slots. The first is that slots, unlike table games, consistently count 100% in meeting the bonus playthrough requirements and slot play also counts 100% toward accumulating loyalty points. The second reason is that you have such a wide variety of slots to choose from, you are almost certain to find some machines that are calling your name.
You can choose from the simplest single payline slots to those with 50 or more paylines. At Casino.com, you will find classic machines providing players with three reels of fun and action, 5-reel machines with numerous paylines and lots of ways to win, Marvel slots, and progressive jackpot machines, offering every player the chance to become an instant millionaire.
Casino.com also offers all of your favorite table games, including some varieties of blackjack and roulette you might have never tried in South African casinos before. If you are just learning a game or haven’t played in a while, you will definitely want to check out the Casino.com casino school which will give you a chance to brush up on your skills beforehand so you can maximize your chances of winning.
Another must is to try the live dealer games. Through advanced video streaming technology, players can engage in various casino games such as live dealer baccarat and roulette. Also available are casino hold ’em and blackjack. At a live dealer online casino, a croupier uses real casino tables, cards, and other actual elements associated with the specific game you’re playing. Players can engage the live dealer and other players in conversation, make their bets easily, and see their game of choice played in real time. This is like having a land-based casino come right to your home.
You can even take part in Casino or Roulette TV where you, just like thousands of other players tuned into the show, can watch and play in games being conducted by a live presenter. You won’t be able to chat with the other players or presenter as in the live dealer games, but you will be treated to some amazing graphics and sound effects. Check if Casino TV is available in your area. It is offered through both regular TV channels and as webcasts, sometimes at regularly scheduled times and sometimes round the clock.
For those new to a specific game or debating which game they want to play for real money, there’s free play mode. When you engage in free play mode you can experience a casino game without risking any cash. But whatever game you choose, you can be assured that it’s safe and fair. That’s because Technical Systems Testing, an independent entity, has audited each game at Casino.com, testing their random number generators and the results of such, to make sure each game is trustworthy. However, in addition, this reviewer would have liked to have seen posted on the website the recently verified average payouts for all games combined.
Mobile gaming is actually a big deal at Casino.com. The software from Playtech comes with a full version for phones and tablets that has some of the best slots from the collection, as well as classic tables and other options. It can be enough to go to the site in order to get started and you can even use the same login information if you are already registered. If not, there is no need to worry since you can create an account and make a deposit from your mobile device.
Casino.com Mobile has a native app for iOS that can be found on iTunes and it brings more than 120 games on iPhone, iPad and iPod Touch running iOS 7.0 or later. It is free to install and will provide a simple lobby for browsing the different sections of the mobile casino.
Security and Fair Play
Casino.com is licensed by the Government of Gibraltar and regulated by the Gibraltar Gaming Commission. This jurisdiction is on the UK white list. The fact that Casino.com belongs to the Mansion group, which has more than a decade of online experience, speaks further to the caliber of the site. The use of advanced encryption technology assures you that all of your personal information and financial transactions are completely secure.
Gibraltar Betting &, Gaming Association, UK Gambling Commission
Promotions and Customer Support
Almost all reputable online casinos offer new customers signing up to play a nice welcome bonus, and Casino.com is no exception. The Casino.com welcome bonus is a very generous 200% match of your first deposit up to €400 (ZAR 4,000). While the casino promotes its Welcome Bonus as up to €3,200, that statement needs to be qualified. Some new players might indeed receive the larger amount eventually, if, beginning in the following month, they make the required weekly deposits, in which case they receive the additional bonuses as play-only (non-withdrawable) reload bonuses. Since the reload bonuses are 25% deposit matches, rather than 100% deposit matches and work very differently from the Welcome Bonus, they are being described in this review separately.
The welcome bonus has a required playthrough for withdrawal of 40x the bonus, which you are given 30 days to meet. Compared to the wagering requirements many other online casinos impose, these terms are quite reasonable. Many online casinos include both the bonus and your associated deposit in figuring the required play and some, even then, don’t let you keep the bonus.
It is important to note that Casino.com does not let you include any table games in order to meet the wagering requirements. In other words, the Welcome Bonus is, in effect, useless except for slot play.
Beginning in your second month, if you wish, you can receive up to 7 reload bonuses with your future deposits. These deposits of €50 (ZAR 500) or more must be made on consecutive Tuesdays. In return, you receive a 25% match bonus on each deposit, up to a maximum of €400 (ZAR 4,000) (on a €1,600 deposit). This is a lot of money, so keep it in mind that you can always deposit less for a bonus of less than the maximum.
The Tuesday bonuses differ from the first deposit welcome bonus, however, in several respects. First, you are only given 7 days, not 30 days, to play the bonus through 40x to keep your winnings. Secondly, in this case, the bonus itself cannot be withdrawn. Third, in order to qualify for the Tuesday reload bonus, prior to your deposit, there cannot be more than €10 in your account.
Whether you make your deposits on a Tuesday or any other day, as a new player, you can also take advantage of another promotion called the Beginners Booster. Every €50 (ZAR 500) you deposit during the second month of play earns one entry into a drawing to win €1,000 (ZAR 10,000). Even if you don’t win the top prize, you don’t walk away empty handed because everyone else gets a consolation prize of either €10 worth of free spins or a 100% reload bonus up to €200 (ZAR 2,000).
As a further inducement to come back to play often, Casino.com has a 4-tiered loyalty club. The four tiers are Silver, Gold, VIP, and VIP Elite. Every time you play, you earn loyalty points, and as you move up in level, you receive bigger cash bonuses and a higher rate of return on your earned points. Being upgraded to the VIP and VIP Elite levels naturally requires a lot of play, and there are deposit minimums as well. However, VIP status, once attained, is permanent and qualifying players not only earn the biggest bonuses, but also receive a personal account manager, larger deposit and withdrawal limits and faster withdrawals, birthday and anniversary gifts, and invitations to exclusive events.
One doesn’t have to be a high roller, though, to take advantage of many other Casino.com special promotions. One, called Make Your Match, includes a 100% match of your first deposit each month up to either €500 (ZAR 5,000) or €1,000 (ZAR 10,000) (depending on loyalty level). The Make Your Match Bonus is very similar to the Tuesday Reload Bonus with the same terms and conditions. Be careful with both of these bonuses to use restraint and not keep chasing your losses if things aren’t going your way.
Another promotion is Refer a Friend. For every referred friend who signs up and plays through the Welcome Bonus 40x, you receive €50 (ZAR 500). There is a 15x wagering requirement for withdrawal.
Be sure to check the website regularly for more promotions since many of them change monthly. You can then enjoy such exciting extras as leaderboard races, drawings for trips, and special promotions for mobile customers.
Customer Support is offered 24/7 to answer any questions or concerns that may arise. You can access the service via live chat, phone, or email.
When the internet first became a thing in the 1990s, some very clever folks figured out that securing certain URLs was going to make them very wealthy. As a result, very quickly many of the common search terms had been snapped up, including many that were gambling-related.
But what happened to those URLs? Some of them were sold, some put a price too high on them, and as a result, they remain unused.
The casino we are reviewing today has one of these URLs: Casino.com. As you can imagine, this casino is right in the crosshairs of being searched online and has one of the easiest names to remember for any players.
However, are these guys any good? Let me tell you in this detailed, honest review of the site.
In its current format, Casino.com has been in operation since 2008 (it was a casino software website before the URL was sold). The casino is owned and operated by Mansion Gaming, a huge Asian corporation that has been in the land-based and online casino business for over 2 decades. While some of their other brands are focused on Asian players, they use Casino.com to attract a more global audience, this is not shocking given the URL is so easily searched.
Casino.com is licensed by both the Gibraltar Gaming Authority and the UK Gambling Commission. This allows the company to focus on bringing in players and tells a good story that the parent company has passed the due diligence necessary to be awarded these licenses.
Who Can Play at Casino.com?
While the casino has several sites that are tailored for players from different countries (something I will detail a little later on), there is also a healthy list of countries that are restricted from play here. Most of this is due to their UK Gambling Commission license, as well as their relationship with their software vendor. As a result, players from the following countries are not allowed to play at Casino.com for real money:
- Antigua and Barbuda
- Czech Republic
- Hong Kong
- South Korea
- United States
For this casino, Mansion is using Playtech software. This is no surprise, the company uses it for some of their other brands, and Playtech is one of the top software suppliers in the industry today. Despite the fact that they limit access to their games from certain countries, you are still going to find some of the best choices when it comes to game selection and bonus games at Casino.com.
The Playtech software is available for play in three formats: you can download the casino client to your machine, or access the games via your browser in their Instant Play format. Also, you can find many of the games if you are using your mobile device by heading to the Casino.com site via your device’s browser.
The Good Stuff
Bonus Terms and Conditions
These can always be a bit confusing given that each game usually has its own conversion rate. However, at Casino.com, the site is not only upfront about how play is calculated, but the percentages they use for each game are aggressive compared to many casinos out there. Here is the contribution table for earning bonus dollars:
As you can see, games like Blackjack and Craps work on a 20% weighted scale, some casinos drop that all the way down to 1% in some cases!
Come Play the GIANT!
One of the things I like the most about the Playtech games is the Jackpot Giant progressive slot machine. This game is part of the Playtech Network progressive, meaning that all the casinos that offer it pool their progressive contributions, growing the jackpot at a faster rate. Today, you will find the jackpot amount at over 9 million USD for this game alone, there are loads of other progressives at Casino.com that aren’t quite as high.
The Bad Stuff
Now, I will say that I am happy that the casino is upfront about these Terms and Conditions, but that doesn’t make me any more comfortable with them. Currently, all deposits have a48 hour internal hold on them before being sent to the processor of choice. This means in many cases it can be at least 4-5 days before you get your money, which is a little long considering how quickly other casinos can process these transactions.
Not Enough Ongoing Promotions
I am always surprised when I see only a few promotions available at a casino, there isn’t much effort that has to be put into a good series of ongoing promotions, so it just seems like laziness on the part of the marketing department. Given the ownership group behind Caisno.com, I expected better promotions than I found when I logged on.
The Playtech slots are some of the best in all of the online casino landscape. Not only have they built games that play quickly and have excellent pay lines, but the company has also entered into a content licensing agreement with major entertainment brands. This means you are going to see titles with names and characters that are very familiar to you. There are hundreds of options available, but here are some that I wanted to highlight for you:
- Ace Ventura: Pet Detective
- Adventures in Wonderland Deluxe
- Age of the Gods
- Age of the Gods: Fate Sisters
- Age of the Gods: Furious 4
- Atlantis Queen
- Batman &, Catwoman Cash
- Batman &, Mr. Freeze Fortune
- Batman &, The Batgirl Bonanza
- Batman &, The Joker Jewels
- Batman &, The Penguin Prize
- Batman &, The Riddler Riches
- Britain’,s Got Talent Star Struck
- Buffalo Blitz
- Captain’,s Treasure 9 line
- Captain’,s Treasure Pro
- Cowboys &, Aliens
- Crazy 7
- Daring Dave &, the Eye of Ra
- Deal or No Deal: The Banker’,s Riches
- Deal or No Deal: World Slot
- Desert Treasure
- Desert Treasure II
- Diamond Valley (5 line)
- Dolphin Cash
- Dolphin Reef
- Dragon Kingdom
- Dr Lovemore
- Easter Surprise
- Everybody’,s Jackpot
- Fairest of Them All
- Fei Cui Gong Zhu
- Fei Long Zai Tian
- Fields of Fortune
- Ice Run
- Irish Luck
- Jackpot Giant
- Jurassic Island
- Kong: The 8th Wonder of the World
- Land of Gold
- Legacy of the Wild
- Leprechaun’,s Luck
- Little Britain
- Miss Fortune
- Monty Python’,s Life of Brian
- Monty Python’,s Spamalot!
- Pink Panther
- Plenty O Fortune
- Purple Hot
- Queen of the Pyramids
- Queen of Wands
- Superman: The Movie
- Superman II
- Thai Paradise
- Thai Temple
- The Alchemist’,s Spell
- The Flintstones
- The Jazz Club
- The Love Boat
- The Mummy
- The Riches of Don Quixote
- The Six Million Dollar Man
- The Three Musketeers and The Queen’,s Diamonds
- Time For a Deal
- Top Gun
- Top Trumps: World Football Stars 2014
- Top Trumps Celebs
- Tres Amigos
- Ugga Bugga
- Vacation Station
- Vacation Station Deluxe
- Viking Mania
- Wacky Waters
- Wall Street Fever
- White King –, Bai Shi
- Who Wants to be a Millionaire
- Wu Long
- Wu Long Jackpot
- Yu Huang Da Di –, Jade Emperor
- Zhao Cai Jin Bao
- Zhao Cai Jin Bao Jackpot
I have been playing Playtech’s Tables Games for as long as I can remember. When they came onto the scene in the early 2000s, many industry experts were blown away by how detailed the games were, and the quality of each game rivaled software that had been around for years. If you want to try one game in particular to see what I mean, give the Pai Gow table a try. The game is straightforward to play but shows off the graphics that I mentioned above. Here is the list of all the table games available for you at Casino.com:
- Lucky Blackjack
- Blackjack Switch
- Blackjack Surrender
- Perfect Blackjack
- Progressive Blackjack
- Blackjack Pro
- Casino War
- Red Dog
- Pai Gow Poker
- Single Deck Blackjack
- Caribbean Poker
- Sic Bo
- Around the World
- Blackjack Switch
- Bonus Bowling
- Casino Hold ‘,Em
- Derby Day Horse Racing
- Dice Twister
- Heads or Tails
- Jackpot Darts
- Let Them Ride
- Mega Ball
- Penalty Shootout
- Poker Three
- Rock Paper Scissors
- Roller Coaster Dice
- Tequila Poker
- Wild Viking
- Casino Reels
- Final Score
- Genie’,s Hi-Lo
- Wheel of Light
Playtech has built their own Live Dealer studio and now offers it to all of their licensees as part of their agreement. These games allow you to sit in your house and play against a real person dealing cards via live stream. At Casino.com, you can play the following games against another human:
- Casino Hold’em
If you are a fan of video poker like me, then you are going to like what you find at Casino.com. They have several variants that you are going to recognize, and many of those games are available in multi-hand versions. Also, the 2 Ways Royal game has a pay table that pays 99.8%, as close to even odds as you are going to find in any casino. I recommend you set aside some time if you start to play these games, they are very enjoyable, and you could find an hour slip away before you know it.
- 2 Ways Royal
- Two-Way Royal
- Jacks or Better (1 hand)
- Jacks or Better (10 hands)
- All American
- Aces and Faces (1-4 hands)
- Aces and Faces (1-4 hands multi-play)
- Jacks or Better (50 hands)
- Pick ‘,Em Poker
- Deuces Wild
- Deuces Wild
- Jokers Poker (kings or better)
- Jokers Poker (kings or better multi-play)
- Tens or Better
- Mega Jacks —, Progressive
- Jacks or Better —, Multihand
- Jacks or Better —, Progressive
As mentioned, I would like to see more promotions than I currently found on the site, but here are a couple that I want to tell you about in more detail.
The Welcome Package from Casino.com is a hybrid of Free Spins and a Match Bonus. Upon creating your account, you are awarded 20 free spins of the Age of God slot machine. That is a nice touch, as it gives you the chance to try a game and possibly win money without having to make a deposit. Following that bonus, you can make your first deposit and receive a match bonus of 100% up to $400 along with 180 more Free Spins. This is a comparable bonus to many of the casinos that I have reviewed. The wagering requirement for this promotion is 40x, and you cannot use any other bonus code until you have completed this one without voiding the welcome package.
Red or Black
This is a weekly deposit bonus that gives you the chance to choose between two different bonuses. Here is how it works:
Enjoy a weekly chance to grab something extra at the casino when you choose from one of TWO fantastic bonuses – available to play on ANY game!
Simply pick the offer you want and deposit using its code:
- Use code RED to get 100% extra up to $400 with 40x wagering
- Use code BLACK to get 50% extra up to $400 with 20x wagering
- Promo period: 00:01 – 23:59 (GMT) EVERY Wednesday
I personally love this promotion, to me, taking the lower bonus amount with half the wagering requirement is a no-brainer, and I recommend that all my readers use this bonus code every Wednesday!
It comes as no surprise that there are many payment options for players at Casino.com, regardless of where you live. As soon as you log on to the website, you can click on the payment methods page and see an overview of the methods available in your country.
- Paysafe Card
- Visa Debit
- Visa Electron
- Internet Banking
- Visa Electron
- Wire Transfer
There is a Comp Program in place at Casino.com. You earn points when you play any of the games at the site for real money. You can then redeem these points for cash, at an initial rate of $10 for every 400 points you have in your account. As you progress along the VIP track, you can increase the rate of earning points as well as the conversion rate to real cash.
This site prides themselves on their VIP program, they are quick to tell you that this is a lifetime program. What that means is that once you are qualified to be a VIP, you will never not be a VIP (you can drop tiers of course). Let’s start by looking at what it takes to become a VIP at this casino:
“,To qualify as a Casino.com VIP, you need to have accumulated 20,000 loyalty points and deposited a minimum of $3,000/2.200€.
To qualify as a Casino.com VIP Elite, you need to have accumulated 50,000 loyalty points and deposited a minimum of $24,000/17.600€.
Every time you play – whether on your computer, mobile or tablet, you earn loyalty points.
Once you become a VIP, you’,ll be contacted by one of our VIP Account Managers who will issue your personal invitation, initiating your superior service and exclusive benefits.
So, that seems pretty straightforward to me, which is excellent. Confusing terms can turn a player off, and they certainly don’t want to lose a potential VIP player!
When it comes to rewards, here is the breakdown of what you will receive when you become a VIP:
- Your own personal account manager –, responsible for providing you with the highest level of service and best casino VIP experience available.
- Exclusive promotions &, reloads –, you’,ll enjoy exclusive promotions tailored to you and be kept up-to-date with future events.
- Special gifts –, we’,ll help you celebrate those important moments. Birthdays, anniversaries or simply because you deserve to be treated.
- VIP only events –, a day at the football field, tickets to the theatre, or a hospitality package at an exclusive casino, you’,ll be guaranteed a day to remember.
- Higher loyalty point conversion rates –, as a VIP you will enjoy higher redemption rates for your loyalty points and get up to 433% more cash for your loyalty points than a regular player.
- Faster withdrawal times –, enjoy your winnings more quickly.
- Higher deposit limits –, enjoy higher limits on funding your account.
Again, these are straightforward perks, and I like that they have a table that shows you what each tier receives. I want to highlight the VIP Elite tier, which is the top tier. If you make it to that level, you can expect to be invited to amazing events, they have taken players to F1 Races and other VIP events in different countries. Overall, I like what I see with this program.
Casino.com Review: Main Operator Profile
The Casino.com site really leaves no space for surprises with that name. What you see is what you get: straight up casino stuff, but online. It&rsquo,s probably not the most creative name under the sun, but if you score a domain name like that, why change it if it perfectly encapsulates your business offering? Besides, are you here to rate casino names? That&rsquo,s a no from me. So, unless you have some inexplicable beef with boring website names, you won&rsquo,t find any issue with this operator.
Our Rating of Casino.com – Canada
|Overview –, One Click to Your Topic|
|Customer Support||Live Chat 24/7, Email English|
|Most Popular Game||Starburst|
|Fairness Ensured By||Thawte|
|️ Player Protection||GambleAware, GamCare|
|☑️ Gambling Licence||UKGC Licence 39448|
|Visit Casino.com||Play Here!|
|Overall Rating||5 / 5|
|Casino Rank||Best Online Casinos|
|Payment Rank||Top Entropay Casinos|
|Full T&Cs apply. New customers. Min deposit £20. 40 free spins on first deposit. 160 free spins after first deposit (20 per day). Max win £100. 20x wagering. Deposit bonus 40x wagering. Expires 30 days from issue. Eligibility, game, platform, payment restrictions and t&cs apply.|
What this gambling destination lacks in name originality, it makes up for in what it&rsquo,s actually meant to do: provide an excellent outlet for online gambling. And that&rsquo,s what it does! This Casino.com review will lay out just what makes this site good, and what could be improved. I&rsquo,ll tackle topics like game selection, customer support and RTPs, in addition to some key details about the company behind the online casino.
Casino.com Games: Big Names from Playtech and Beyond
This operator boasts a proud selection of some of the best and graphically most impressive casino games. Though many come from the software giant Playtech, you&rsquo,ll also find a selection of other developers &ndash, which I&rsquo,ll address in more detail later.
Slot Game Headliners and More
The online slot section at Casino.com Canada is the most populous, with dozens upon dozens of games. You’ll spot some popular names like Beach Life, a jackpot mainstay that has caused more than one sizeable win, or Superman: The Movie, Playtech’s take on the world of comic-based reels with this and other DC Comics creations. There are also various titles from NetEnt, for instance Jack and the Beanstalk or the music legend-inspired Jimi Hendrix online slot. You won’t find may gaps in themes, either – pretty much every slot genre is represented, including some dubious picks like Dr. Lovemore, complete with condom reel tiles and moaning sounds. Whereby I sometimes wonder who approves these design ideas, I suppose you can’t blame Casino.com online games roster for being open to pretty much every preference out there. Whether you stick to something innocuous or go full out wacko, this operator has got you covered.
|The Most Popular Games at Casino.com Canada|
|Slots (140)||Roulette (21)||Blackjack (15)||Table Games (14)||Video Poker(16)|
|Gladiator||Premium European Roulette||Perfect Blackjack||Craps||Jacks or Better|
|The Dark Knight||Dragon Jackpot Roulette||Premium Blackjack||Sic Bo||Megajacks|
|White King||Classic Roulette||Cashback Blackjack||Baccarat||Aces &, Faces|
|Superman the Movie||3D Roulette Premium||Blackjack Switch||Red Dog||Joker Poker|
|Man of Steel||Age of the Gods Roulette||Blackjack Surrender||Wild Viking||10’,s or Better|
|Beach Life||3D Roulette||American Blackjack||3 Card Brag||2 Ways Royal|
Table and card games are also well represented. Roulette fans will find several titles to choose from, including the budget-friendly Penny Roulette, Multiplayer French Roulette, or NewAR Roulette, just to name a few. The multiplayer theme extends also to blackjack with its own dedicated version, alongside titles like Buster Blackjack, Blackjack Peek or Super 21. Craps, sic bo and baccarat are also on the menu, in addition to Pai Gow Poker.
Those who like a high-RTP game will appreciate the selection of video poker. Apart from the classic variants like Jacks or Better or Aces and Faces, you’ll spot 2 Ways Royal and Mega Jacks. Finally, scratch cards and casual games are the cherry on top of the Casino.com games Canada bonanza. Scratch away at the Bond-themed Six Million Dollar Man or enjoy a round of keno or virtual Heads or Tails, or horse racing.
Live Games at Casino.com Canada
Fans of live-streamed gambling are in luck because Playtech just underwent a facelift worthy of a New York socialite. Their entire live table operations have been moved to studios in Riga, Latvia – practically next door to its biggest rival Evolution Gaming. along with the move came an upgrade to swanky new backdrops and sharper, faster streaming, in addition to a refurbished look for the high limit live games and even some new game additions in the casino poker section. You can read up on this in my upcoming live casino review, but in the meantime, you can rest easy knowing that your favourite game provider is now on par with its competitors.
Playing on a Portable Device
Mobile gaming at Casino.com online casino is made possible by a neatly designed and superbly responsive web app, complete with optimised versions of your favourite games. The categorisation is slightly different than on the desktop – for instance, video poker is grouped under table and card games rather than separately – but there are otherwise no wild differences. Additionally, the in-browser app is easy to use. A downloadable app is up for grabs if you’re an iOS user – my Casino.com Canada review will expand soon to include an assessment of the mobile app where you’ll be able to read all about how and where to get the download.
Overview of Table Limits
If this Casino.com review has been any indication so far, you’ll note the recurring thread here – it’s a site fit for different types of Canadian players. This holds true not only thanks to the diversity of Casino.com games, but also the wide ranges of table limits available. For instance, Canadian players with a smaller budget can get started with penny blackjack or 10c roulette wagers, not to mention slots – most of which start at 1c for basic, one-line wagers. Of course, the more lines you bet on, the higher chances of scoring a winning line, and this means that a bigger wager may be required. In slots this is capped at a crazy-sounding $5,000 –, but hey, if you’ve got the means, who am I to judge?
The highest of high rollers can bet up to $25,000 in roulette or up to $10,000 in blackjack, but the upper limits may actually go even higher and are individually set depending on your VIP status. Video poker and scratch cards are probably the most conservative categories, but even so, you’ll be able to wager up to $400 or $500.
Casino.com Payout Canada Overview
The payouts at this gambling site are quite good, with some numbers cruising dangerously close to 100%. The winning spot belongs to live Casino Hold’,em with 99.87% RTP. Nevertheless, it’d be unwise to waltz into this online casino joint and expect these return rates to hold true after five minutes of gaming. These numbers are theoretical. And while they are very much accurate, they are based on long-term gameplay. Take them as a good indicator of which game is worth your time (and money) more than some others, but expect the gameplay to unfold as it typically does – with ups and downs.
- Classic Slots 96.50 – 97.00%
- Video Slots 91.32 – 99.32%
- Roulette 94.60 – 98.65%
- Blackjack 94.36 – 99.87%
- Table Games 90.33 – 99.18%
- Video Poker 99.49 – 99.60%
- Scratch Cards 94.50 – 96.90%
- Arcade Games 92.18 – 97.50%
- . .
- . . . . .
- RTP (%)
And if you’re worried about the fairness of Casino.com games Canada – don’t. You’re in good hands here, with periodic reviews of the Casino.com payouts by TST. The return to player rates are thus put to the test to check the fair calibration of the random number generating software at use.
Casino.com Software Overview
Though Casino.com online site provides games from a number of suppliers, Playtech is clearly the go-to developer for this casino. I’d say a solid 95% of the games come from this developer, supplemented by smaller ones like Amaya and Ash Gaming. The website is well-organised and turns browsing the games into an enjoyable activity. There’s a lot of movement on the page, with animated ads and promotion announcements. Shortcuts to app downloads, support and a prominent game search bar complete the package.
|Hardware Requirements||512MB RAM, 16MB Video Card, 1.3GB free HDD|
|Software Requirements||Microsoft Windows XP SP2 or newer|
|Instant Play Requirements||Flash Player|
If you don’t like playing in the browser, you can also download a dedicated desktop software from Casino.com. While it’s nice that this option exists, I have to say I’m perfectly fine with using the website and its Flash and HTML5-based instant play Casino.com software. I found the download casino incredibly cumbersome to work with: I’m talking longer loading times, slowed down RAM as a result, and not a particularly attractive nor smart layout. The categorisations of the games is effective (and runs parallel to what you see in the browser), so that’s one brownie point, another being that play mode is directly adjustable from practice play to real money play from the get to, so there’s no need to browse to find out just which games you can play for free.
But there’s really no reason for you to reach for the download – unless you’re doing it just to spite me. I’d advise you to stick to the instant play browser version of Casino.com software – it’s likely going to be much faster and less of a pain to work with. If it wasn’t for the downloadable casino snag, I’d award full marks for this category, but given the current status, some points are going out the window.
Company Information and Relevant Details
Casino.com has been around since 2007 – which is neither super old nor super young as far as online casinos are concerned. Having started after the internet boom of the late 90s carries a certain advantage of starting with a solid base, and this is apparent in how this casino operates.
Useful Facts About the Operator
As a company, it belongs under Mansion Limited, a Gibraltar-based “online casino heavyweight”. Among a handful of poker platforms, the company operates Mansion Casino as well. Cooperation with Fox Sports Network and some high-profile sponsorship deals have made Mansion Ltd. a hot item on the scene already back in 2006, so I’d wager the Casino.com’s operations are not only solid but will be growing.
|Additional Details About Casino.com|
|Name: Mansion Europe Holdings Ltd||Deposit Limits: Adjustable||Encryption: TST||Phone: 0800 901 2483|
|Head Office: Suite 901, EUROPORT, GX11 1AA||Activity Limitations: Available||Licence: 39448||Email: [email protected]|
|Parent Company: Mansion Europe Holdings Ltd||Self Exclusion: Available||IT-Security: Thawte||Contact Form: Available|
|CEO: Karel Manasco||Protection of Minors: Guaranteed||RTP Analysis: TST||Live Chat: 24/7|
|Employees: 201-500||Problem Gambling Organisations: GamCare, GambleAware||Anti Money Laundering: ID-Check|
Customer Support for Members
Getting appropriate support when you’re hit with a glitch or an error, or simply have a question, however trivial it may be, is a vital part of having a good online gaming experience. In the case of Casino.com, you’ve got several avenues to turn to if you find yourself in need of that special someone – the customer assistance rep. Compared with some of my other reviewed casinos, this operator provides a largely similar approach to support: there’s email, a free phone line and an international number to call. Phone support is available 24/7, which ought to be good news for those who like to gamble into the wee hours of the morning. Live chat is also available, and there’s an FAQ section, accessible from the main menu, where you’ll find answers to the most common queries.
Security and Responsible Gambling Measures
The dangers of gambling addiction do not go lost on the people running Casino.com – not to mention the fact that the provision of certain services and resources is implied through the UKGC licensing, where commitment to battling risk gambling is no laughing matter. The site works with CamCare, GambleAware and Gambling Therapy, and is likewise committed to protecting underage users.
As a precaution, you can limit your activity on the site – for instance by capping the amount you deposit or the time you spend playing. Requests can be done per email or phone. The Reality Check tool gives you a warning once your preset timed presence on the site has been exceeded. This option is easy to find in your casino cashier under My Account. There are also several levels of limiting your access to the casino – either in form of a short break or a longer term, full-on self-exclusion.
In terms of payments, your money is in good hands. All transactions are encrypted and secured by Thawte, one of the leading payment security processing firms. Transparency and anti-money laundering measures also accompany the long list of provisions set forth by the UKGC casino licence.
Bonus Points Awarded
As is the case with many reputable casinos online, one-upmanship is most definitely a type of pastime for many operators in the search to dominate the market. Every site strives to offer at least a little something to set itself apart from the bunch – and this tends to occur with mixed results. With Casino.com Canada, the promotions and loyalty scheme deserve a mention. There are daily and weekly specials like spins on a particular game, or depending on the time you deposit, cash giveaways, cash bonuses on select games, and occasional event or holiday-based specials. A friend referral reward is also up for grabs, including an additional raffle to win up to $1,000 in bonuses.
- Awards .2/3
- Promotions .3/3
- Special Games .0/2
- Loyalty Scheme .1/1
- Extras .0/1
- Bonus Points .6
This casino has also received several prestigious IGA awards, There are unfortunately not that many special or exclusive games, which is somewhat to be expected from a casino that remains staunchly Playtech-centric. But, as they say, why change a winning team? Seems that this formula has been working for Casino.com for a solid decade.
Wrap Up: A Foolproof User Experience
Casino.com is a good Playtech-based operator, quite similar to some others out there, in terms of scope, and offer. What I liked a lot about this site was the no-nonsense approach to the layout, while still providing something exciting to look at above the fold. The biggest letdown for me has to be the downloadable PC software, which was not user-friendly at all, with frequent stalling and even issues with installation. But if you stick to your browser, either on a desktop or laptop, or a mobile device, you’ll be golden.
- Major Strengths
- Top Playtech software
- Lots of jackpot games
- Downloadable suite
- Major Weaknesses
- Weak download casino
- Minor Strengths
- Playtech live casino
- Minor Weaknesses
- No live support
The scope of bonuses and promotions is quite commendable, making this online casino a good site to return to time and time again, regardless of your VIP status. If you’re not one for interface gamification or kooky operator tactics, you’ll be at eye level with this online gambling outlet.
Questions and Answers
If you feel like I have left anything out in this Casino.com review, do get in touch. Additionally, If you have any further questions on this operator or any other on the website, you can contact me at [email protected]
What is the most trusted online casino?
We don’t think it would be honest to give you a single answer on this. There are so many trusted sites that hold valid gaming licences, that instead we’d like to point you to our list of recommended casinos, where you can pick your favourite.
What is the safest casino game?
Any of the casino games that are offered by a licensed and legit online casino will be safe to play. As such, all of the Casino.com games are safe and secure.
Which online casinos are legitimate?
In the UK, this is a very easy question to answer: only casinos with a UKGC licence are legitimate. Check out our list of the best casinos in the UK.
Which is the best online casino in the UK?
This is a difficult question to answer, as it depends on your own personal taste. However, we can say with confidence that Casino.com is one of the best online casinos in the UK, performing well across all of our testing criteria.
- World Class Slots Software
- Huge Jackpot Games
- Good Mobile App
- Games 8/10
- Bonus Offer 7/10
- Mobile App 9/10
- Live Games 9/10
- RTP % 9/10
- Software 6/10
- Support 9/10
- Banking 9/10
- Security 10/10
- Bonus Points 6/10
Betting limits of the most popular casino games:
|Roulette Betting Limits|
|Minimum Bets:||1c – $50|
|Maximum Bets:||$70 – $10,000|
|Blackjack Betting Limits|
|Minimum Bets:||1c – $10|
|Maximum Bets:||$50 – $10,000|
|Minimum Bets:||1c – $2.50|
|Maximum Bets:||$9 – $2,000|
The average RTP is an impressive 96.33%.
Only UK residents are currently permitted to create a player account.
There is a whole series of Age of the Gods slots at Casino.com.
The excellent Blackjack Switch game is rarely found outside of Playtech casinos.
Playtech’,s new live studio is producing some quality live tables.
The optimal way to contact support is via live chat –, it’,s available 24/7, as is the contact form and phone support.
Various independent companies and government agencies frequently analyse the safety and security measures in place at this casino.
License: Casino.com is licensed to offer online casino services by the Gibraltar Gambling Commission. For U.K players it operates under a remote gaming license from the U.K Gambling Commission.
|Direct Bank Transfer|
|Yes (via site)|
|+350 200 44793|
Casino.com is one of the first online casinos, and thus, it is relatively well-known to players and has been discussed in various platforms. This is what players had to say about him:
Clients are satisfied with the casino’,s offering and the overall experience, specifically mentioning the following pros:
- Withdrawal of funds is timely
- There are no issuing with withdrawal of bonuses as long as play-through demands were met
- Customer support is friendly, and newcomers feel welcomed
- VIP clients get a sense of a “,family”, and play for long periods of time
In fact, this is one of few casinos that doesn’,t have negative comments from players claiming it’,s a scam. Only minor issues such as:
- Larger wins force players to show valid documents in English (or notarized documents, if that player is from a non-English country).
- Payments become pending on holiday season and can take longer
- The bonus T&,C was not clear and caused a player to commit a violation
Casino.com has a wealth of positive reviews with a very soothing message –, players get paid, period! Even if it may take a bit longer than expected at times, everyone get paid –, including large winners and those who made their money through using the bonuses.
Gibraltar-based and Gibraltar-licensed Mansion group is one of the first online casino operators in the world. They started their original brand, Mansion Casino, back in 2004 when the competition was less fierce scarce, and added more brands into their portfolio later on, like Slotsheaven, Club 777 and of course –, Casino.com, its flagship casino.
The group employees more than 150 employees in Gibraltar, UK and Israel, and appears to be extremely profitable, as they sponsored several Premier League football teams over the years. Most recently, they signed a contract with Crystal Palace for GBP 34m per season, which has been receiving wide media coverage. In addition to that, prior to UIGEA, they also ran a US television show with a unique poker tournament named The Poker Dome Challenge which had a great success back in the day.
Our conclusion –, although not as well known as 888, Mr Green or Betway –, Casino.com is still one of the larger and best well known casinos.
Casino.com offers an initial no deposit package of 20 free spins to play on Age of the Gods slot games. They also offer a deposit bonus of 100% extra up to $400 with another 180 free spins
Sign Up Bonus 100% up to C$ 250 + 200 Spins WR: 40xB
For the first match deposit bonus only slots and scratch cards contribute 100% to the wagering you must make to ‘,clear’, the bonus. Most other games contribute 25% or less to the wage requirement, be sure to check the terms and conditions before playing to ensure you are fulfilling the requirements as they are subject to change at any point in time. Free spins are required to be wagered 20x before withdrawing. .
Slots: As a casino that caters primarily for slots players, the range and selection of games at Casino.com is good but is limited to games from Playtech. All games can be played via the free casino download, or in the Casino.com Flash casino where games are played directly via your browser. Slots games include:
Classic Vegas-style 3-reel slots: Crazy 7, Classic Slots, 8-Ball Slots, Jungle Boogie and moreP
Progressive jackpot games: Beach Life, Gladiator, Queen of the Pyramids, Wall Street Fever and Alien H
Marvel Network Jackpot progressives: Wolverine, The Incredible Hulk, The Avengers, Blade and X-M
Branded Video Slots: Rocky, Pink Panther, Frankie Dettori’s Magic 7 and The Sopranos
Multi-spin Slots: Goblin’s Cave, Ugga Bugga, Triple Profits, Ocean Princess and Tropic Reels
Roulette &, Blackjack: As well as this large slots collection there is also a good range of table games, video poker, parlour games and scratch cards. Enjoy classic and surrender blackjack, American, European and 3D roulette, baccarat, craps and Pai Gow, along with JoB, Aces &, 8s and Deuces Wild video poker.