Casino Cruise

Casino Cruise Review

Having been founded in just 2014, Casino Cruise is still a relatively young casino. The site itself is owned and run by a company called Genesis Gobal Limited. This group is known for bringing together lots of the top gambling sites and providers and offering them in one brilliant package.

casino cruise casino cruise
&#11088, Rating 4.5 / 5.0
Total number of games 750+
Software provider NetEnt
Welcome Bonus 100% up to £100 + 200 Spins
⚖️ Regulation UK Gambling Commission
casino cruise Play Here!

Because the company is still in its infancy, it is only to be expected that people may question the trustworthiness of this site in comparison to the more established names. In this Casino Cruise review we will be seeing how it is as safe as the more well-known casinos and is not a scam site.

Overview of Our Experiences

The first thing that becomes clear upon entering the site was how attractive it was visually. However, it’s important that the experience is as good as the look of the casino. Starting off with our gaming experience, we were impressed. There were great variations of games on offer, from slots, tables and jackpots to play, to a very decent live dealer platform. The games on offer were from the best providers around and we had access to a plethora of top-rated products.

Company: Genesis Global Limited
Address: 28, GB Buildings, Level 3, Watar Street Ta’ Xbiex, XBX 1301
Registration number: 45325
Regulation/licence: UKGC, MGA
Phone: 08001700881
email: [email protected]
Live Chat: Yes, 24/7

Games aside, we then checked out the other areas of the site. The first thing to mention is that it was very easy to find our way around when looking for areas such as depositing and customer service. When we looked at all the banking options available, we were very pleasantly surprised as it had far more than many of the other, more established casino sites.

Also, the Customer Service department was great. The FAQs were easy to find and the whole experience was definitely on par with some of the more well-known brands out there. As a casino that offers such an experience and has licenses in place, such as the UKGC, this is definitely a contender.

Casino Cruise Check: Scam or Not?

It’s very difficult for younger start-ups to face off against the older brands, because they first have to prove that not only are they as good, but they are as trustworthy and safe as the others. We can see that there is no Casino Cruise scam simply by the fact that it is regulated by both the Malta Gaming Authority, as well as the highly reputed and very strict UK Gambling Commission.

This in itself proves it is completely trustworthy and safe to play in the regulated countries. There are certain countries that aren’t protected, such as France, Israel and the United States, so be sure to check out your country before playing.

As well as the top licenses, this is a casino that offers games from the very best providers on the market, including NetEnt, which has a quality reputation that wouldn’t be linked to any scam sites. Further to this, we can see that it has several trust logos attached to its site, such as IBAS and RNG Certified, and is also linked to the responsible gambling authorities GambleAware and Gamblers Anonymous. Currently this isn’t a PayPal Casino, although it does have a host of trustworthy payment methods such as Paysafecard and Trustly.

Overview of the Offers from Casino Cruise

With over 700 games available from the best providers around, it’s hard to believe that Casino Cruise is such a new casino. You can choose to play from hundreds of slot titles – classic and new, there are table games a plenty and an amazing live casino powered by the award-winning live dealer provider, Evolution Gaming.

Online Casino

Casino Cruise’s game selection is nothing short of excellent. It has close to 800 games on offer, with over 580 of these being slot games. Their impressive slot catalogue consists of games from NetEnt, Microgaming, Play ‘n Go and NextGen, to name but a few. You can choose from popular branded games, such as Guns ‘N Roses, to classic Irish treasures like Irish Gold. As well as this, there are jackpot games, such as Hall of Gods, and the millionaire-making, Mega Fortune.

Slots aside, another very impressive area is the amount of table games the online casino has on offer. There are in excess of over 20 roulette games, with variations such as Cloud Quest Roulette and Roulette Pro on offer. There are also more than 25 blackjack tables to be found, including the ever-popular Double Exposure, as well as Multi-Hand Vegas Downtown.

The Website of Casino Cruise

When it comes to video poker, the choice is incredible, with over 50 games on offer, from the classic Deuces Wild to the exciting Louisiana Double. As well as this, there are other table games to choose from, like: Red Dog, baccarat, Casino Hold’em, Caribbean Stud, Punto Banco, Oasis Poker and many, many more.

The Casino Cruise live casino is hosted by the award-winning Evolution Gaming. Here you will find an incredible selection of games such as roulette, with variations like Immersive, French and Auto to choose from, blackjack, baccarat, both Regular and VIP variants as well as the exciting Dream Catcher. Alongside the Evolution Gaming offerings there are also some great NetEnt live games adding to the experience even more.

Casino Cruise Bonus: Check Out the Offer

The Casino Cruise bonus that welcomes you to the site is actually more like a welcome package than a welcome bonus and looks exceedingly generous compared to other online casino bonuses. When you join the casino and make your very first deposit, you will be rewarded with a 100% bonus up to £100, with 200 free spins also thrown into the mix.

Deposit Bonus: 100% up to £100
Bonus Condition: 40x wagering requirement
Validity: Not valid with Neteller or Skrill and only valid for 14 days of receipt
Other promotions: 200 free spins

Clearly, the bonus money on offer is generous, but you need to focus on the terms and conditions attached to decide whether you accept all four bonuses available. The bonus itself is subject to quite a large 40-times wagering requirement. If you claim the whole £100 bonus this means you have a lot of playing to do to be able to withdraw.

Furthermore, the requirements must be met within 14 days or else it will expire. Also, you need to be aware that making your first deposits with Neteller or Skrill will mean you aren’t eligible to claim the welcome bonus at all. Finally, the free spins are to be played on Starburst only, and are only available for 24-hours, so use them or lose them. In terms of a welcome bonus, this really does look impressive, however, the terms are quite tough, so be prepared to work for your money.

Deposit and Payout at the Casino

When you go to the banking options in this online casino, you’ll be overwhelmed with the amount of options on offer here. You can choose to make your deposits via: Abaqoos, AGMO, Visa (though this is no longer available to UK players), Visa electron, Maestro, ecoPayz, instadebit, neteller, paysafecard, Poli, Skrill, trustly, WebMoney, eKonto, ePay, Euteller, Lobanet, Moneta. It is important to point out that Casino Cruise is also a Pay by Mobile casino and players have the options to make quick and safe deposits.

The general minimum deposit is £10, although Euteller has a £2 minimum deposit, Skrill and eKonto have a £5 minimum deposit and Todito has a £50 minimum deposit. The maximum deposits for most vary, but range between £500 and £50,000. The operator is also one of the many pay by SMS casino and one of the new Jeton casinos which are especially convenient for fast and easy transactions.

Payment Options at Casino Cruise
Deposit options: Visa electron, Maestro, ecoPayz, instadebit, neteller, paysafecard, Poli, Skrill, trustly, WebMoney, eKonto, ePay, Euteller, Lobanet, Moneta
Minimum deposit : £10
Fees: None
Accepted currency: AUD, CAD, CZK, DEK, EUR, NOK, PLZ, RUB, SAR, SEK, CHF, GBP, USD
Payout options: Visa electron, Maestro, ecoPayz, instadebit, neteller, paysafecard, Poli, Skrill, trustly, WebMoney, eKonto, ePay, Euteller, Lobanet, Moneta

When withdrawing, you can generally use all the same methods as you can for depositing. The minimum withdrawal is £10 for most methods, although a handful have smaller limits. However Eps has a hefty £100 minimum withdrawal and Skrill has an even larger £250 minimum withdrawal. The casino also stipulates that there is a maximum withdrawal of £5,500 at one time, with a max of £5,500 a week or £22,000 per month.

However, this is higher for VIPs who can withdraw up to £50,000 each month. The casino also stipulates that it can split withdrawal requests of £100,000 or more into 10-monthly instalments – although again, this is higher for VIPs. In general, most withdrawals are given processing times of anywhere from 1 to 7 working days, although Multibanco, Nordea and PRZELEWY24 are all instant.

Security and Regulation

As previously mentioned, Casino Cruise holds its gambling licenses with both the Malta Gaming Authority as well as the UK Gambling Commission, allowing it to be played legally in many countries throughout the world. It has also taken other steps to ensure that it is completely secure.

The website software, GoDaddy Secure, also ensures that the site is totally secure and completely immune to hacker attacks. The site also uses the latest 256-bit encryption technology to ensure that it is completely safe from being hacked. As well as this, eCOGRA audits the safety of all the games at Cruise Casino, and the fairness and trustworthiness of the games and RNG on the site is tested by the third-party TST Labs, which is there to ensure that a casino is completely free of foul play.

On top of this, the casino ensures it adheres to all responsible gambling legislation, allowing you to limit your spending or self-exclude if needed. It is clear that when it comes to security and regulation, the online casino has taken every stop possible to ensure your personal data and your financial data is totally safe, and that you are playing in a fair, honest and trustworthy environment.

Customer Support

The Casino Cruise Customer Service team are very keen to make sure all the customers on its watch are kept completely happy, and they do succeed. The casino provides assistance 24 hours a day, 7 days a week and you are able to contact them in a variety of ways. Like many sites, this casino has an open-all-hours live chat, which is a very popular way of contacting the team for immediate assistance.

As well as this, it offers several free phone telephone lines for different regions, as well as a great call-back service if you need it. There’s also the option to send an email if you don’t mind waiting for a few hours for a response. We found the agents to be quick and helpful and were completely happy with the service we received.

If you want to check out the FAQ section before you request help from the agents, then it’s very easy to find and answers most of the main questions. Simply go to the help section of the site and you can find answers to general questions about accounts, withdrawals and deposits as well as promotions and questions about games in general. It’s definitely worth a look before you go to the agents.

Usability of the Online Casino

The Casino Cruise website looks great and is also very neat, tidy and easy to find your way around. Every area of the site is positioned well and this makes it easy to navigate and find what you want very quickly and easily. The games are divided into sections, such as Live Casino, Blackjack, Free Slots, Online Roulette, Online Slots and Poker Games. Here you can browse through the different sections. You can also use the search function to locate a specific game. Along the very top you are also given the option of checking out the Support, Promotions and VIP areas of the site.

All the pages and game software loads quickly and smoothly, allowing for a great and seamless user experience and along the right side of the screen you can easily access the depositing area and customer support. Both aesthetically and practically, this casino has been designed and developed with its user in mind and this creates a great experience for all of its players.

Casino Cruise App: Many Different Slots

Across the industry as a whole, mobile casino apps are becoming increasingly important for players. The Casino Cruise app offers more games than many offer on their website, with well over 350 titles to choose from including the best games from NetEnt, Microgaming, Play ‘N Go, Thunderkick, NextGen and more.

You have the option of playing the classic slots, such as Gonzo’s Quest, to the more advanced Aloha Cluster Pays. There are also top jackpot games available on the mobile site. It isn’t just slots though, as you can enjoy table games such as Joker Poker and Deuces Wild alongside offerings from the live casino.

In terms of overall user experience, it utilises a useable and intuitive navigation system, allowing the games to appear on drop down menus ensuring that you can find everything quickly and easily. An even better added extra is the ability to change between languages on the site, making it even more user friendly. On the whole this is a great mobile casino app, perfect for playing on the go.

Conclusion: Online Casino with a Top-Notch Interface

Casino Cruise really makes you feel like you’re on a very luxurious casino holiday. It looks fantastic and the usability is brilliant. We love the sheer quantity of games available, including a brilliant live casino. On top of this we found the customer service to be of a very high quality and the banking options were impressive, even without the addition of PayPal. It is safe, fully regulated and lots of fun, so when it comes to dream online casino experiences, this is as close as it gets and is in no way a casino scam.

Casino Cruise Review

Casino Cruise is the flagship online casino operated by Genesis Global Limited. It has the latest gaming software on the platform to offer players more than 1,000 options to enjoy for real money. The casino was launched in 2014 and it quickly became a top brand for its products and elegant theme. As the name suggests, the theme of Casino Cruise is largely based on a luxurious cruise ship, on top of which the operator adds casino touches with elements from the hottest online slots.

The site is very welcoming and easy to navigate, even if this is your first time at Casino Cruise. For Canadians, the language list presents a dedicated version for English that shows the bonuses and promotions in Canadian Dollars for a more familiar experience. The currency can also be used when making deposits and when betting. On the topic of deposits, the security measures in place ensure safe connections and all payment methods are compliant to PCI standards.

  • Operating for over two decades
  • Uses multiple software providers, giving you more choice
  • Brilliant rewards program &amp, VIP club
  • Huge progressive jackpots available
  • Some new RTG games are yet to be launched
  • A small selection of live dealer games


The gaming software is what really makes Casino Cruise a top casino on an international level. The platform is nicely integrated to make sure that players can easily jump in the action. Browsing the other categories on the site is very simple as well, with the main tabs being featured on the top banner. Below the promotional ads, visitors can find the full casino lobby. Here, the categories can be checked out and the long list of games can be loaded without hassle.

The providers currently available on the platform are Microgaming, Quickspin, Yggdrasil, NetEnt, NYX Gaming, Evolution Gaming, and Play&apos,n GO. These famous studios are great on their own and having all of them available in one place makes for an outstanding selection of famous titles, especially in the slots category.

Playing on the site is the only option on desktop computers and laptops. The instant play casino will run on any major web browser from a Windows PC, Mac, or other device. It&apos,s also possible to play on the site from your tablet or smartphone thanks to the compatible software. A fun version can be started for your preferred games to practice new strategies for free or just enjoy a few rounds without betting anything.


All banking details are handled carefully and stored securely. Casino Cruise meets the highest standards for online safety and this applies to the payment methods used on the site. Also, it offers a nice range of options when it comes to making deposits to make sure that players are comfortable with the entire process. Popular entries in the cashier include Skrill, NETELLER, EcoPayz, Visa, MasterCard, Paysafecard, EntroPay, Interac Online, InstaDebit, and iDebit. Some banking methods can be restricted in certain countries.

Players joining from Canada will be able to make transactions in Canadian Dollars through convenient options and in perfect security. Withdrawals are generally done to the same methods to provide a closed loop for extra safety. It&apos,s also possible to cash out by bank transfer after submitting the required documents. All transactions are free of charge from the casino side and it takes about 24 hours for a withdrawal request to get the green light.


Casino Cruise on mobile is just as good, if not even better. This is because the site has the same layout while making sure that clients can easily browse on a smartphone or tablet. The games are shown on the main page and the lobby hosts more than 700 games. Mobile casino players will find the very best creations with optimised controls for touchscreens, while the mechanics and the potential to win big remain the same. We recommend holding the phone in landscape view when playing slots since the large spin button will make it easy to spin the rollers.

Most of the mobile games consist of slots, which is not a surprise. It is however nice to see that the other categories have plenty of options as well. The live casino in particular is fully compatible with mobile devices and will run on the site to present a simple betting interface and the HD live video of the dealers. It is even possible to play progressive jackpot slots for real money from your mobile device of choice. With jackpots exceeding C&dollar,1 million, these games are certainly thrilling.

In addition to the mobile friendly website, Casino Cruise also has an iOS app that can be downloaded from iTunes right now for free. This can come in handy when using an iPhone or an iPad to frequently play the games on the casino. The support crew is always on hand to help out and answer questions, with a live chat button being included in the dashboard for quick access.

Casino Games

Casino Cruise maintains its status as a leading gaming site by offering a lot of options for players to enjoy. Right now, the list exceeds 1,000 entries and it keeps growing with the addition of new games and maybe even new providers. With the platform expanding, there are always some new titles to try out in the slots department. The spinning reels are what ultimately make the casino awesome as the developers have amazing creations for the many fans in Canada.

With the quantity guaranteed and the quality covered as well, Casino Cruise gets a high score for its games. Video slots remain the most exciting options for the majority of players and it is good to have a lot of them to choose from. The hundreds at Casino Cruise are joined by classic slots and progressive jackpot games.

The biggest jackpots are featured on the main page and clients on the online casino can win millions of Canadian Dollars if they get lucky in slots like Mega Moolah, Mega Fortune, Arabian Nights, Hall of Gods, and Major Millions. There are also other jackpots to play for, which are smaller and easier to hit.

In addition to the different types of slots, Casino Cruise also has table games, scratch cards, video poker, card games, and a full live casino. Most types are featured in dedicated tabs but there are also some exceptions. Video poker players shouldn&apos,t be discouraged when looking at the lobby that doesn&apos,t have a listing for the famous machines. The games are available in different variants and can be easily located through the search function.

Table Games

As mentioned previously in our Casino Cruise online review, the range of games is not limited to slots. Players often like to enjoy a variety of gaming options and so the online casino provides different types to choose from. Table games are the second most popular category, after online slots machines of course. In the category of table games, users can find about 60 entries in the instant play lobby. These cover virtual online games and some live versions.

Standard table games online come with several advantages. For beginners, these options can be played for free in order to practice. The real cash betting limits are usually very accommodating to bankrolls of all sizes. Additionally, players can bet in their own rhythm and they don&apos,t have to meet a specific schedule. The graphics make the games look realistic. Available titles include roulette, blackjack, baccarat, Texas Hold&apos,em, Pai Gow poker, cyber stud poker, red dog, and high card.

When switching to the live Casino Cruise section, the available tables take the popular options and add a special feature. Live video is included in the interface to actually see the dealers as they spin the roulette wheel or deal the cards. Betting can still be made on the virtual dashboard and the results are transmitted instantly. While there are more than 70 live casino tables on the site, the variety here is mostly limited to blackjack, poker, roulette, and baccarat.

Promotions and Bonuses

Casino Cruise is offering a C&dollar,1,000 welcome bonus for Canadian players. It is available on the first four deposits after registering from this online casino review. The first offer can be selected when filling out the payment details. There is also an option here to not get the starting bonus if preferred. Once claimed, the 100&percnt, bonus will be added to the account balance straight away. It is capped at C&dollar,200. For clients from other countries, the package can also include 200 free spins for Starburst.

The three following deposit bonuses require the Casino Cruise promo codes WCRUISE2, WCRUISE3 and WCRUISE4. Minimum deposit amount is of C&dollar,10 in order to be eligible for any of the mentioned bonuses. Also, payments made by Skrill or NETELLER will not be eligible for the casino welcome offer. Once a bonus is received, the free funds are subject to a standard wagering requirement of 40 times.

VIP and Extras

Casino Cruise has a VIP program known as Captain&apos,s Club. Every client can become a member of the prestigious club by earning the required amount of loyalty points. Once this is achieved, the VIP team will get in touch to personally offer an invitation. There are three levels in the VIP program that offer increasingly better perks. Benefits of being a VIP at Casino Cruise include faster withdrawals, exclusive promotions, bigger limits when cashing out, personal cashback offers, anniversary gifts, and dedicated customer support.

When betting real cash on the online casino games, players earn something extra for free in the form of Cash Points. The amount needed to bet in order to get one point depends on the games and most slots players will receive a point for every C&dollar,20 placed on the spinning reels. For live dealer games, video poker, and other games, a bet of C&dollar,50 is needed to get one Cash Point. 100 points are worth C&dollar,1 in cash and the minimum amount that can be redeemed is of 1,000 points for C&dollar,10.

Other promotions at Cruise Casino include an ongoing campaign where active players can win a paid cruise in an exotic location. The promotion runs for several months at a time and customers simply need to opt in and then deposit to be entered in the random prize draw. For every C&dollar,50 deposited and wagered, one ticket is automatically offered. The winner is randomly determined and the prize package is valued at around C&dollar,800.

On Monday, Casino Cruise offers players the chance to claim a 25&percnt, deposit bonus for up to C&dollar,100 for free. There is no need to opt in or use a bonus code as the offer can be claimed with a deposit of C&dollar,50 or more. Another similar bonus is available Tuesdays, when players can get more 25&percnt, bonuses up to C&dollar,100.

Weekend freebies are sent to Casino Cruise members who made at least one deposit for a total of C&dollar,50 during the week. The offers are sent by email on Thursday and can be in the form of reload bonuses, free spins, cashback, or other perks.

Casino Cruise Review

With so many online casino options available to United Kingdom players nowadays, it can be overwhelming to try and sort through all the possible choices. At, our review team has examined this wide array of options so you don&rsquo,t have to. Simply read our detailed reviews, then choose the casino that meets all of the criteria most important to you.

When we review any casino, first and foremost we make sure that the site is secure, safe, and regularly-audited by third party organizations that ensure fair play. Our reviewers then look to see if the site offers enough games, bonuses, and special promotions to keep both new and veteran players coming back for more.

One new and unique online casino that has checked all these boxes and really set itself apart from the pack is Casino Cruise.

Founded in 2014, this Malta-based site is making a name for itself for basically being five casinos rolled into one. Casino Cruise pulls its 1000+ games from five of the best casino software platforms including Microgaming and Net Gaming. Determined to make a big splash on the market, the quality doesn’t stop there as Cruise Casino also offers incredible bonuses, a variety of payment options and currencies (including GBP), strong security, and quick customer service. Read on to find out more about why Casino Cruise is the next big thing for UK online casino players.

Software and Range of Games

A self-proclaimed &quot,multi-vendor online casino gaming platform&quot,, Casino Cruise combines the best games from the Microgaming, NetEnt, Play n’ Go, Vivo, and Nyx platforms all on one site. All these games are available to play in a sleek platform right in your PC or Mac&rsquo,s browser (meaning you don’t have to download anything first).

The interface for all these games is extremely well organized and easily searchable by category (video slots, table games, classic slots, etc.) so you can find exactly what you are looking for, quickly. Another unique touch is the addition of live casino games (blackjack, baccarat, and roulette) that allow you to interact with a real dealer through chat as you play, which makes for the most authentic online gambling experience that technology can offer.

Casino Cruise on Mobile

Because Casino Cruise&rsquo,s games operate through HTML5 right inside your browser, this means they are also available for smartphone/tablet play on your iPhone, Android, BlackBerry, iPad, or other smartphone or tablet, all without having to download any sort of app.

While some games might not carry over to a smaller phone screen the best, given the amount of &quot,simpler&quot, games like video slots, classic slots, blackjack, and jackpot games there are, you should never have a problem finding something to play on the go from your Samsung, Galaxy, Fire tablet, or other mobile device. The options are near limitless, and because Casino Cruise offers the most popular games across so many gaming networks, chances are you’ll be able to at least find something very similar to your favorite game.

As you might expect from any top online casino these days, the main Casino Cruise site is optimized for mobile. This means the whole site, everything from the banking page to the games themselves, are designed to look and run on mobile just as well as they would if you were playing on a laptop or PC. It looks like Casino Cruise used to have a dedicated mobile app, but as is the trend these days, the site is now accessible (and looks beautiful) right in your mobile smartphone or tablet&rsquo,s browser.

Our reviewers on Android, Samsung, Windows, and iOS devices were all greatly pleased knowing they could deposit and play on their devices quickly and easily, all without having to download any software or apps first. Best of all, you can use the same account on any device, meaning you can switch back and forth between your tablet, smartphone, and laptop without having to create a separate bankroll or miss out on accruing all your bonuses in one place.

Security and Fair Play

Before even considering any British online casino, you should of course first do some research to make sure the site you want to join has tight security and fair games. Simply scrolling to the bottom of the Casino Cruise’s home page reveals that the site has a current license from the Malta Gaming Authority as well as the UK’s Gambling Commission.

These licenses ensure that Casino Cruise is operating legally and that it meets the stringent quality and security standards it needs to in order to be licensed. While the site is not eCOGRA-certified (what we consider to be the gold standard in casino testing agencies), it does carry certification from iTech Labs, a similar organization that ensures random number generators (RNG) are being used at online casinos. RNGs make sure that games are fair and balanced by generating, as you probably guessed, only numbers that are truly random. The site also uses SSL Encryption, the same type of security that online banks use to protect your money and information. Regularly-vetted online casinos are also required to publish regular payout reports that tell you the player how much you can realistically expect to win back on every €100 you spend gambling.

Payment Methods

No matter your preferred payment method, chances are Casino Cruise has it. From major credit cards like VISA, MasterCard, and Maestro, to eWallet and cash payment methods like Neteller, Skrill, and uKash, all of Casino Cruise’s payment and withdrawal options are protected with the most-up-date encryption technology.

Processing times for deposits and withdrawals vary dependent on your payment type of choice, but Casino Cruise has a handy little table on their site that tells you how long of a wait to expect for each. Our reviewers tested a number of these methods and were pleased to report that the processing times listed were accurate, or in many cases, even faster than promised. A large number of currencies are accepted, including UK pounds and the Euro.


Genesis Global Ltd

Licenced by

Malta Gaming Authority

Promotions and Customer Support

Welcome and Reload Bonuses – Up to €1,000

New players Casino Cruise players receive a 100% bonus (up to €200) after making their first deposit (and 100 bonus spins on the Starburst slot machine), 50% (up to €200) on the second one, 25% (up to €300) on the third, and 25% (up to €300) on the fourth deposit.

Even when you are a seasoned Casino Cruise veteran, the bonuses don’t exactly dry up when you make a deposit after these first four. The site offers weekly reload bonuses that will be added up to 25% of your deposit (up to €1,000) to your balance every Tuesday as well as many other reload-specific bonuses.

Other Bonuses – Including A Chance To Win A Cruise Holiday

Keeping with their tropical cruise ship theme, one of Casino Cruise’s most interesting bonus rewards comes in the form of winning a cruise vacation each month. Once you opt into the promotion (for free), you’ll receive a ticket entry to the contest for every €50 deposit you make.

Other than this, the regular promotions that aren’t reload or deposit-related are hard to come by. The Tuesday Pool Party, Friday Freebies, and Monthly Splash Bonuses you see promoted heavily on the site all require some sort of deposit to opt into. There is one other unique promotion called Crack the Captain’s Safe which requires you to earn a predetermined amount of points in a set period of time to win a number of prizes. But even this requires a small deposit to activate.

Customer Support

Casino Cruise offers quick and reliable customer support through several different mediums. No matter if you are having trouble with a payment, wanting to file a dispute, or just have a question, you are a quick email or phone call away from an answer. Our review team was happy with the response time on each, and there&rsquo,s even a simple form you can fill out if you prefer Casino Cruise to call you instead.

Loyalty Rewards and Special Promotions

VIP Lounge

Keeping with their luxury cruise ship theme, Casino Cruise invites players to join its special VIP Lounge, which offers a range of exclusive benefits. VIPs have their own points reward system (VIP Points) that can eventually earn you everything from holiday vacations to concert tickets, in addition to even bigger deposit bonuses. Another unique feature of the VIP program is that you’ll receive your own dedicated account manager should you ever need any quick assistance with managing your funds.

Loyalty Rewards

While many online casinos make their VIP rewards programs overwhelmingly complex, Casino Cruise has gone the opposite direction and made theirs insanely simple. Instead of multi-level tiers and a confusing amount of achievements to unlock, Casino Cruise requires you to do nothing more than just play. For every €10 bet you make, you will receive 1 point. Gather 100 points and you’ll be given the opportunity to exchange them for €1 cash.

Some players might find this a little too simple but after reviewing countless sites with loyalty programs whose reward scheme is extremely convoluted, Casino Cruise’s simplified approach was a breath of fresh air for our reviewers.

While Casino Cruise is a relative newcomer to the online casino scene, the team is extremely impressed with everything Casino Cruise offers United Kingdom players. If you like what you hear, be sure to use our links for the best bonus offers available.


With more than 1,000 online casino games, one thing that can be said about playing at Casino Cruise is that everything is safe and you are covered. The vast collection of games is the main takeaway from the online casino review and in many ways it is the most important since the available games represent the main attraction. When these games are from the likes of NetEnt, Microgaming, NYX, Play’n GO and other developers, the quality is just as good as the quantity.

Nice promotions, secure banking and professional customer support can also be added to the list of great things available at this casino. Mobile gaming is very nicely designed since everything is done from the website and the version keeps a lot of options available. All of this is in a licensed package which has been approved by the UK Gambling Commission. The only thing left to say is that you should really go to Casino Cruise and join the action!

Is Casino Cruise not quite making the cut? Check out even more online casino reviews.

Casino Cruise Review

If you have ever found yourself daydreaming about life aboard a cruise ship, sailing the vast blue seas, sipping on a tropical drink, you are not alone. However, the reality of cruise lines is nothing like you see in the ads: overcrowded boats, small cabins, terrible food and basically a cesspool of germs.

If you are like me, you stay away from real cruises at all costs. I do love the allure of a cruise and all the colors associated with the ocean, so it is was nice to sit down to review the online version of the cruise line, Casino Cruise. So why don’t you let me be your Captain for this cruise through a full review of what you can expect when you take to the online seas (and yes, you should expect a lot of nautical-themed jokes in here).

About Casino Cruise

Casino Cruise, unlike so many online operators, is attempting to run their business as above board as possible. In that light, they have a gaming license from Malta which is one of the more notable licensing jurisdictions around. They also have an address posted on their website, which we have to assume is a legitimate location in Malta. Furthermore, they have a UK Gaming Commission license, allowing them not only to take action from British players but also giving them access to a whole host of banking options for their players.

The casino seems to have been in operation since 2014 and is owned by a company called Genesis Global Ltd. They appear to have another casino owned by this group called Spinit Casino, which we will review at a later date.

Who&#8217,s Restricted from Playing at Casino Cruise

Given the desire of Casino Cruise to be a legitimate online casino business, and understanding what is required of casinos to receive licensing in Malta and the UK, it is not shocking to note that Americans are not allowed to play here. Don’t worry, U.S. players, I have reviewed loads of casino options available to you, but in the case of this lovely cruise-themed operator, you are lost at sea.

The list of countries that are restricted from play at Casino Cruise is short, but as always it can be modified at any time. Here are the countries prohibited from playing:

  • France
  • Israel
  • U.S.A.
  • Spain

Software Suppliers

When I review a casino, the first thing I look for is which software is being used. On most occasions, it is easy to spot the one software being utilized by the operator. Sometimes I can be surprised to find a second or maybe even a third software being employed. Imagine my SHOCK when I went to the homepage of Casino Cruise and found no less than SIX software supplier logos.

This can only mean good things for players, as the casino is striving to find a game or slot machine for everyone who comes to their site. Not only that, Casino Cruise has created partnerships with some of the largest, most reputable firms in the industry. Here are the companies that Casino Cruise currently uses to provide games for you:

  • Net Ent
  • Microgaming
  • Evolution Gaming (Live Dealer)
  • NYX Interactive
  • Play N’ Go
  • Lucky Streak

The Good Stuff

Comp Program

I like a comp program that doesn’t require you to pull out navigation tools to chart your course, and Casino Cruise hits the mark here for sure. Not only is their comp program easy to understand, but they also are not hiding it anywhere. It is listed right on their main website pages. Here is how the Comp program works at Casino Cruise:
Play any of your favorite games at Casino Cruise and earn points. Every 100 points earned = $/€/£ 1!

Bets needed to earn 1 cash point: slots $/€/£ 10, Classic slots $/€/£ 15, Table $/€/£ 50, Live Dealer $/€/£ 50. Some games might require higher bet for point accumulation or will be excluded from the Cash points plan.

The minimum amount of points needed to convert to cash is 1,000.


I can’t say that I am a huge fan of slot machines. While I do like all the different themes that are now available and the second screen bonus games that make the game even more intriguing, I find myself moving right to table games when I hit a casino lobby.

Casino Cruise makes that decision tough for me as they offer some amazing jackpot slots. Being a licensee of some of the largest software vendors in the world gives Casino Cruise access to a couple of the biggest network progressive jackpots on the market. At the time of this review, one of these jackpots was north of $1,000,000, and another was closing in on that number. Add in a few other prizes smaller by comparison, and I found myself clicking away trying to bring home the major winnings!

The Bad Stuff

Payout Complaints

Checking around to all the different online casino forums, I did notice a significant number of complaints from players regarding their payouts. While many of these complaints can be a result of people not understanding the rules, I did notice a lot of slow-play issues and many problems with the maximum bonus amounts available for withdrawal.

Thankfully, I do see that a lot of the problems were resolved at some point by the customer service team from Casino Cruise. That gives me hope that these are only minor issues, but it is still something I will continue to monitor, and I will update this review whenever I see anything that our readers should be made aware of.

Live Chat isn’t 24/7

This one kind of bugs me. Casino Cruise claims that they have 24/7 customer service including live chat. I am not sure if that is meant to confuse people by way of terminology, but when I tried to contact someone through live chat, it said that the feature was unavailable. Now, maybe they were upgrading software or many there weren’t enough agents available, but it did leave me with a bit of an icky feeling about the way their customer service was promoted.

The Ugly Stuff

Bonus Clearing T&amp,C

When you make a deposit and use a bonus code at a casino, you usually get some bonus cash which you need to wager through a minimum number of times. A casino may place certain restrictions on qualifying games, or weight play on slots higher than table games, but in the case of Casino Cruise, they seem just to want to choke you out right from the start.

There is a frightening number of T&amp,C when it comes to bonus clearing at Casino Cruise, and some of them are so detailed that even the brightest of us can’t make heads or tails of them.

Here is just one example:

&#8220,In order to fulfill the wagering requirement, you cannot place a wager which (i) for slots and video slots &#8211, is more than (€/$5), for any other currency, you cannot place a bet which is more than the equivalent to 5 USD, and (ii) for any other game – is more than (€/$30), for any other currency, you cannot place a bet which is more than the equivalent to 30 USD. This rule also applies when using any double up/gamble feature in any game. In case of a breach of this rule, you agree that your Bonus Balance will be forfeited, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.&#8221,

Look, if you are going to make it harder to earn bonuses than an MBA, you are going to turn players off, and that usually leads to a flood of players leaving the casino (see what I did there?). While I understand that to avoid bonus whores, certain restrictions must be in place, but the rigidity of the terms and conditions at Casino Cruise is insane and is clearly causing havoc with their players. To avoid a mutiny, I am hopeful that Casino Cruise will adjust these rules.

Game Selection

As I mentioned earlier, players at Casino Cruise are in for a real treat, as the casino has licensed software from multiple suppliers, including some of the best in the industry. This means that not only is there a lot of content to choose from, but there is no shortage of different themes and gameplay styles. I personally think it is important to give all casino players the maximum amount of differentiators so that each time you log in, you aren’t just going through the motions. Let’s look at the different games available at Casino Cruise:

Live Dealer Games

If you have read any of my reviews in the past, you will know that I LOVE Live Dealer games. Watching beautiful women spin the roulette wheel or deal my cards in blackjack makes the casino feel warmer to me, and I am definitely going to make my session longer when it isn’t just me against the computer.

Casino Cruise agrees with me on this point. They offer all the major table games via Live Dealer, once I got to the tables, I was very pleased with the speed of the games themselves. There are over 25 different game types available in their live casino lobby. Here are the games that they spread with live dealers:

  • Blackjack
  • Roulette
  • Dream Catcher Lucky Wheel
  • Caribbean Stud
  • Casino Hold’em
  • Ultimate Texas Hold’em
  • 3 Card Poker

Table Games

Table games players are going to be thrilled by the selection of games at Casino Cruise. The navigation is a bit cumbersome and confusing at times (they have a tab labeled Blackjack Games that also includes most of the other table games). Aside from that, the casino takes advantage of its partnerships to bring loads of fun titles to the lobby. Their table games include:

  • American Roulette
  • French Roulette
  • European Roulette
  • Blackjack
  • Double Exposure Blackjack
  • Craps
  • Baccarat
  • Beat Me
  • Cyber Stud Poker
  • Vegas Strip Blackjack
  • Atlantic City Blackjack Gold

Video Poker

Video Poker is my favorite game to play in a casino, I like the speed of the game compared to playing at a regular cash game poker table. I also like that I am forced to play draw poker which is something you rarely see spread these days in a live casino.

Casino Cruise does offer video poker in its lobby, but it is surprising to see that they don’t offer nearly as many options as other casinos where I have played. My assumption here is that video poker isn’t as popular in Europe as it is in North America, and for that reason, the games are limited to single hand and 5 hand versions. Don’t be discouraged, you can still find some good games here, and I found the games to have excellent graphics and speed. Here are a few of the more popular titles in the lobby:

  • Jackpot Poker
  • Aces and Eights
  • Joker Poker
  • Jacks Or Better
  • Deuces Wild

Slot Machines

The slot machine catalog at Casino Cruise is honestly one of the best I have ever seen at an online casino. This is clearly as a result of having relationships with casino software giants like Microgaming and Net Ent, these licenses do not come cheap, so I am impressed with the total volume of games they have available. We already spoke about the fact that as a player at Casino Cruise you get access to the network progressive jackpots games, which at the time of this review totaled almost 2 million dollars. There are too many games to list them all here, so let me just give you a summary of some of my favorite and the most popular slots you will find in the Casino Cruise lobby:

  • Batman
  • Battlestar Galactica
  • Bridesmaids
  • Bridezilla
  • Creature From The Black Lagoon
  • Drone Wars
  • Game Of Thrones 15-Lines
  • Game Of Thrones 243-Ways
  • Girls With Guns
  • Green Lantern
  • James Dean (Nextgen)
  • Jurassic Park
  • Mega Fortune
  • Mega Moolah
  • Motorhead
  • Pirates Gold Deluxe
  • Ragnarok
  • Reel Thunder
  • Spin Party
  • Superman
  • Tarzan
  • Terminator 2
  • The Osbournes
  • The Ratpack
  • The Super Eighties
  • Thunderstruck
  • Tomb Raider
  • Tomb Raider 2
  • Treasure Island
  • Vinyl Countdown
  • Warlords Crystals Of Power
  • Wild Witches
  • Wonder Woman
  • Zombies


Casino Cruise offers its players two types of promotions: a Welcome Bonus and a series of ongoing promotions. Be sure to read through the terms and conditions for all promotions. Let&#8217,s have a look as some of them here:

Welcome Bonus

The Welcome Bonus at Casino Cruise is similar to other casinos, a bonus split over a series of initial deposits, with a maximum bonus amount relative to your deposit. Here’s how the split works at Casino Cruise:

  • 1 st Deposit: 100% Bonus to $200 + 200 Free Spins
  • 2 nd Deposit: 50% to $200
  • 3 rd Deposit: 25% to $300
  • 4 th Deposit: 25% to $300

I like this modest level of deposit bonuses, the casino isn’t trying to fool you with crazy percentages or maximums that you aren’t ever going to be able to reach. One thing to take note of with regards to the Free Spins is that they are given to you in batches of 20 on a daily basis for the 10 consecutive days after your first deposit, and they expire after 24 hours.

Unlike most promotions that require a certain amount of play and then winning a leaderboard, this promotion is dead simple. All you have to do to qualify is register for the promotion with your email (yes, even though you already have entered your email to create an account) and then you receive a ticket for a random draw for every $50 you deposit! Don’t want to go on the cruise if you are the lucky winner? No problem – the casino will give you a cash prize of $2,000 instead.


Wow. Normally when I write a banking section for a review, it is short and sweet: not many options on either the deposit or withdrawal side. This is definitely very different at Casino Cruise. With a focus on the European market, the casino has gone above and beyond to provide its players with as many payment options as possible, as can be seen in the lists below:

Deposit Methods

  • Abaqoos
  • AGMO
  • Bank Wire Transfer
  • Boleto
  • CartaSi
  • Dankort
  • DineroMail
  • Diners Club International
  • dotpay
  • EC-ELV
  • EcoPay
  • eKonto
  • eNETS
  • Entropay
  • EPS
  • Euro6000
  • Euteller
  • FundSend
  • GiroPay
  • iDEAL
  • instaDebit
  • Instant Bank
  • Laser
  • Lobanet
  • Maestro
  • MasterCard
  • Moneta
  • Multibanco
  • Neosurf
  • Neteller
  • Nordea
  • Online Bank Transfer
  • Postepay (by Skrill)
  • Przelewy24
  • QIWI
  • Skrill
  • Skrill 1-Tap
  • Sofortuberwaisung
  • Solo
  • Swedbank
  • Switch
  • Teleingreso
  • Todito Cash
  • Trustly
  • TrustPay
  • u net
  • Visa
  • Visa Debit
  • Visa Electron
  • WebMoney

Withdrawal Methods

  • Bank Wire Transfer
  • CartaSi
  • Dankort
  • Diners Club International
  • EC-ELV
  • EcoPayz
  • eNETS
  • Entropay
  • Euro6000
  • instaDebit
  • Laser
  • Neteller
  • Postepay
  • Skrill
  • Visa
  • Visa Debit
  • Visa Electron
  • WebMoney

While that is a lot of methods, many of them are restricted to the country in which you are registered. Thankfully, if you click on the Payments tab of the website, an easy-to-read box opens with all the local options available.

Now, let&#8217,s get to the way more important part of the banking piece: Casino Cruise doesn’t charge you for withdrawing your money. You are reading that correctly, the casino does not charge a fee for you to take your winnings with you. This is entirely refreshing from a player perspective. Now, there are maximum amounts you can withdraw each week, and the casino does say that your payment processor may have a fee associated with withdrawals, but for sure that is going to be much less than the $30-50 that we see at other casinos. Well done, Casino Cruise!!

VIP Program

Earlier in our review, we discussed how the comp program works at Casino Cruise. On top of that, the casino also offers a full VIP program to all of its players, which seems a little more subjective than the standard terms of the cashback program.

The Casino Cruise VIP Program, known as the Captain’s Club includes three levels. Here is an outline of what each level can receive:

Deluxe Suite &#8211, 25% Extra

Here you will enjoy many premium features such as

  • personalized email support and customer service
  • exclusive weekend promotions
  • birthday bonuses
  • anniversary gifts
  • up to 12-hour response time

Royal Suite – 50% extra

Once part of our Royal Suite, you will

  • be invited to exclusive VIP events
  • receive your own personal VIP account manager
  • receive personal gifts
  • access to higher withdrawal amounts than other VIP suites.

President Suite – 100% extra

Here you will enjoy not only all our Deluxe Suite offers and much more including:

  • a welcome gift
  • express withdrawals
  • personal cashback offers
  • bonus structures tailored to your needs

Now there isn’t really any detail on what the percent extra is referring to, nor how to qualify for each of the Suite levels, but at least their rewards are plainly described!

Customer Service

Casino Cruise offers customer service options 24/7, which include the following:

  • Email
  • Live Chat (not apparently open 24/7)
  • Telephone

I tested the local number for Canadian players, and it most definitely worked! No doubt the agent on the other end of the phone was thrilled to find out that I didn’t have anything to ask or complain about, and that I was just testing the validity of the number itself.

Would I Play at Casino Cruise?

With a resounding “ALL ABOARD!” I would definitely recommend giving Casino Cruise a shot. I love the sheer number of games available to players for PC and for mobile devices, and I can deal with some of the crazy bonus terms and the sometimes slow payments. Overall, having licenses across Europe and the UK makes these folks not only legit but held to a higher standard than so many other operators on the online casino horizon.

Plus, who doesn’t love the opportunity to us so many nautical-themed puns in a review of an online casino? No lifejackets needed here, just come aboard and enjoy the entertainment Casino Cruise…hopefully your tour will be longer than three hours!

Casino Cruise Reviews

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance, we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Casino Cruise Team

Great and lots fun

Reply from Casino Cruise

Hi Doug Edgcumbe,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us !

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Casino Cruise Team

Love this casino

Love this casino, always pays

Reply from Casino Cruise

Hi Charlie Sanborn,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance, we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Casino Cruise Team

Thiis is a great casino

Reply from Casino Cruise

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance, we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Casino Cruise Team

Great games and bonuses

Reply from Casino Cruise

Hi Skye Chesmur-Taylor,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance, we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Casino Cruise Team

Best and easy website

Best and easy website. Never let me down

Reply from Casino Cruise

Hi Krista Rae Auigbelle,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance, we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Casino Cruise Team

Enjoyed the games

Reply from Casino Cruise

Hi James Rongotoa,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us !

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Casino Cruise Team

Liliana was fabulous casino cruise is a…

Liliana was fabulous casino cruise is a great casino if u want to play and u do win fairly. Xx

Reply from Casino Cruise

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance, we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Casino Cruise Team

Excellent Casino

Great casino games. Fast withdrawal&#x27,s excellent live chat plus casino cruise support always there to help.

Reply from Casino Cruise

Hi Eileen Pepene,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us !

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Casino Cruise Team

After waiting over a month for payment

After waiting over a month for payment, sending documents back and forward to be verified I was told everything verified and will receive payment…… still waiting

Reply from Casino Cruise

Hi Amanda Reilly,

We are happy to say that your Withdrawal has been processed today the 8th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

Should you require any more assistance do not hesitate to contact us accordingly.

Casino Cruise Team

Good on chat with withdrawal issues!

Reply from Casino Cruise

Hi Doug Edgcumbe,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us !

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Casino Cruise Team

casino cruise

I have played here a couple of times its a very well established casino with an excellent range of games, You always get good value for money free spins are a regular offer with deposits. You get 100% bonus on your first deposit along with a bagful of free spins. You will also get other % deposit offers on future deposits throughout your stay. support is good, fast and reliable. Depositing is simple and withdrawals are even simpler. I can not think of anything negative to say about this casino It is just a great place to play if you like your winnings quickly and like playing some of the very best slots on the internet

Reply from Casino Cruise

Hi paige taylor,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance, we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Casino Cruise Team

Very good customer service from Renato…

Very good customer service from Renato today, very helpful and polite, thank you for the service

Reply from Casino Cruise

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us !

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Casino Cruise Team

Looooooooooooooooooooooooooonnnnnnnnnng withdrawal times

Withdrawal review times seem to purposely take to long so if you want a casino with fast payouts then probably best to play elsewhere
Edit 1 : they asked for my information through trust pilot sent it to them but they didn&#x27,t respond
They wanted ID on my account but never emailed or brought this up in live chat so had to just guess they were requesting it then I sent through documents and was told that they had all the documents needed just for then to email me a day after asking for more
Edit 2: emailed stating they would remove some funds from withdrawal as it went over the bonus limit that&#x27,s all good but then they put the £100 cash back into my balance when in the UK once a withdrawal is made it should not be given back to the player , and lets be honest we all know why they put the funds back

Did recieve the withdrawal in the end managed to pay it the same day I requested it the seconed time

Reply from Casino Cruise

Updated Jan. 12, 2022

Kindly note that earlier today we sent you an e-mail in regards to your Withdrawal Status.

The funds were placed on your balance in order for you to request the withdrawal, as was stated in the email we sent you. Although you could log into your account and request the withdrawal, you were limited, and not allowed to play down any of these funds or place a deposit until your withdrawal was paid out, keeping in line with UKGC regulations.

Casino Cruise Player comments

This is an extremely long complaint which i an just going to try and keep as short as possible. In september 2020 i or slightly before i signed up to the casino. Shortly after i won R1900. It tooks months and months to verify as everytime they kept asking for the same details over and over and they do not come back timeously, you have to keep requesting and sending the same items. They delay the process out so long that you just get so tired and frustrated. Then eventually months later in about December or so the account was eventually verified. At that time it took so long that it said there was a system error and i had to redo the withdrawal process. But now once i clicked withdrawal, it said that i needed to make a deposit before i could withdraw. I found this very strange considering i had already deposited funds numerous times so why do i have to deposit again just to withdraw my winnings. The next problem was because they took so long to verify my account, i could no longer deposit money via EFT, it kept declining my cards, i tried various methods and still it kept declining, i spoke to their support team numerous times to rectify the issue which they could not and then eventually again months later they finally said oh no its because the eft option is no longer available in south africa and i must try to use a different card. During that time i just got so frustrated and then just played the money out and lost and then during January this year, my sister was staying by me and i said maybe we should try playing this casino but it keeps declining my card so she said its fine i can use hers so i transferred money to her card and then from her card onto the casino which worked perfectly. Eventually i played with the R500 which i brought up to R 5000 and decided i wanted to cash out then when they required the proof of deposit so in that initial email i sent the details i also along with it sent my sisters details and her ID and a written consent to say that she allowed me to use the card which they came back and said that the deposit was made by a third party, i said yes i know which is why i originally sent you all her details and i was the one who told you that it was to her card so then they sent me a form to complete to fill in her details from a third party declaration which i sent and which again took weeks and months requesting various documents which we did just for them to decline it anyway. And then they just refunding my R500 and the R150 that i put in via net teller because again i had to deposit money just to withdraw. So i had R650 in the account. Then i withdrew the R500 and they came back and said no i cant withdraw it because it needs to be put back to the card that it came from so i tried to do that then all of a sudden the minimum amount needs to be R1000 to withdraw so i said now how am i able to withdraw the funds if the minimum is R1000 and i only R500 and they said i must deposit money and i said they how can i deposit money if i am constantly saying that my card keeps declining which is why i asked my sister if i could use her card then they said no i must use swifty or something and i said but whats the point in adding another wallet when i already have one and also that contradicts what they said of depositing the money into the original account that it came from so im just going to do it through net teller since i already had to pay all the charges and extra fees just to deposit again in the account to withdraw what was already my money and now i check my balance and my pending withdrawals and its R0. I am now in April 2021. This whole problem started last year in September 2020. And i have no money since just losses of time and energy spent on them. I have even asked for all my chat history with their support because i am going to put this over all social media platforms so that no one else gets scammed into loosing money. I have all their emails apologising for their system error but i believe theses things are done intentionally so that they never pay anyone out. I want to expose them to the scam artist that they really are! I would not be in this situation had they not advised me to use a different card and just paid out the original R1900 but due to their constant system errors im the person in the wrong!

I have been playing here since they opened years ago and they hardly gave me anything to complaint about. However, I consider myself a very experienced online gambler and know how to get out of the way of &#8220,trouble&#8221,. Just read their T&amp,Cs, specially the bonus T&amp,Cs and stick to it. Otherwise they will show now mercy.
The selection of games got better and better over the years. Also the support staff was ok when I contacted them.

I deposited and never took any bonuses etc. I won and was unable to withdraw. Apparently I did not meet min requirements. So i contacted customer service via live chat and it was like speaking to a 200yr old person. They never understood what EFT was I had to explain it to them and at the end of everything they forgot what my problem was. OMG
Then I was back and forth with this person clearly not educated to have this job. I was so upset I took my winnings and played it all. I requested my acc to be closed and they have the nerve to tell me that they don&#8217,t see I made a deposit!

Customer service absolutely shocking they don&#8217,t stick to times given for withdrawals and verifying account I won £140 off £3.50 which i won on the 55free spins iv met all wagering requirements sent all i.d and all I get is someone will contact u soon still waiting 3 days later

Seems like i have the same complaint about the casino, withdrawals take forever to happen its been a week. All im promised is that my concern has been forwarded to relevant department&#8230,

I made a withdrawal of 615 on October 19th, same day it was processed and was told the money would be in my bank account the following Monday, as it was a Thursday. On Monday, still no winnings and was told they would be in my account on the 25th, that Wednesday, come Wednesday I was told it sometimes takes 7 days and it would be in my account on Friday, can you guess what happens next? Right you are!! Still no winnings. Another week of being told my case is unique and the security team is dealing with it and will be in contact and still nothing, security team never even got in touch. Turns out my winnings were deposited back into my casino balance, and I had to withdraw again, of which I did two days ago and have been notified that they have been processed. Live chat says nothing about the previous two weeks and just says the money should be in my account soon.

I sent an email in April asking to be blocked from the site due to a gambling addiction but was still able to open an account. Despite saying they had received this email will not give 5000 refund. They did not ask for verification documents within 72 hours as they are supposed to. Customer care realllllly unhelpful. Refusing to give copies of online chats.

I can recommend you to file a complaint at thePogg!
He is a good independent ADR for free.
He is handling my case as we speak on the same kind of issue. I asked for multiple permanent closures but was able to open every time without a waiting period of 7 days. The casino cruise people are professional though and they will give you the chat records if you ask again! Good luck.

I won 400 pound took 2 weeks to get documents variefied then told they had confiscated my winnings unbeknown to me said I had had previous account a year ago with them how was I allowed to open an account play deposit money no problem but cannot now get my winnings

I have been asked for documents twice. And on each occasion you have to wait 72 hours for a response. Were they tell you the documents are not accep table . So far it&#8217,s been 12 days and my documents still aren&#8217,t accepted even though they are perfectly viewable. Maybe I need to rent a photographer. I wait for baited breath for the next excuse and me being unable to withdraw money I&#8217,m owed.

I like the casino and the games are fine.But when I made deposits there the link said That I would receive free spins but I never got any and when I asked the first time he offered me $15 instead with playthrough restrictions.I made two more deposits and still no offer of spins.I don&#8217,t think this is a good way. To say something and advertise free spins . I am a new player and I joined this casino because of the free spins .

Wouldn&#8217,t pay out due to duplicate accounts as me and my partner both registered from same IP address. They decided to put my deposits back in my account and offered me a bonus if I continued to play. Obviously this contradicts what they are saying and I refused. They then decided to close my account but my partner can keep his account. Funny how they close the winning account? Oh and to top it off the amount confiscated was £10,000

Iam also having trouble getting my 3 withdrawals for just over £1000 and have posted various bank statements passports debit card photos bill statements you name it and iam still waiting for my 3 withdrawals.Great site great promotions just need to sort out there withdrawal system.

Yes am having trouble with this at the moment for £300 owed to me, seems they want a professional copy of documents although other websites have all accepted these previously.
You got any resolution yet?

Im having the same problem. I sent everything they asked for so I could withdraw the £2000 I won. They then asked me to send photos of a debit card which I used many many months ago. I explained that I have not used that card as it was replaced a long time ago.
I can not understand why they would need that card as I have been using my new card to deposit. Luckily I found the old card and sent photos but im still waiting to hear back. It seems they are trying everything to prevent me getting my winnings.

I also had the same challenges with sending the identifying documentation. It took so long before they finally said they got what they needed. I resent it several times. This along with trying to get your withdrawals is very painful. Have not received any of my $ yet.

Like many other punters here withdrawing from casinocruise is a nightmare ive sent so many documents all of which have been accepted by other casinos but they keep saying daft wee things like picture abit blurry,still trying to get my winnings.

Took 5 days and multi pics of same documents. Said couldn&#8217,t see number. Couldnt see all four name it they came back with excuse. Then on the Friday I was told 3 to 5 days for withdraw. Chased them.several times to be told money sent .not their problems it&#8217,s the banks. Then on 5day told some story about issue with payment have to wait even longer. I feel and have emailed them several times asking why I was lied to and why still no money.

Did u get ur money?

Having a bit of a nightmare withdrawing from Casino Cruise. I bet fair and square a lot of money. Thought i would cut my losses and withdraw what i had left (£250). I requested it 2 days ago and they kept rolling it back to my account saying they are having issues with Skrill.

I still don&#8217,t have my money and it is still in pending so we will see.

Great customer service and a guy actually contacted me directly to say he is dealing with it so i will keep you posted.

Did u get ur money?

played on casino cruise recently with the welcome bonus offer &amp, won £3800.00 and then I was betting over £5 in certain games to meet the wagering requirement and lost £3800.00 due to it being confiscated&#8230,.and breached T &amp, C&#8217,s &#8230,. but they left my deposit amount in the bank roll&#8230,..
Not happy about this rule don&#8217,t bet over £5&#8230,..if you do you will lose everything.

must say, i have been a customer on mostly all casinos i know of, but casinocruise has been the most complicated ever to get my account verified, my driving license is old and a bit damaged, but casinocruise is the first one ever to not aprove it&#8230,.and when you send them documents, it takes up to one day to get an reply about send more documents, so getting verified and your withdraw takes days! if ever, they even at one point said at suppoert i wont get the money. but hey taking mine is okey?
well, its not the end of this story yet and hoepfully i one day will get my win, but for now im not feeling very sure about it, so no i cant recommend you casinocruise at this point, im sorry,everything is too complicated and takes too long

well, i got my win afterall, but was complicated if you compare to other casinos&#8230,and for me thats a dealbreaker,so many casinos out there so i do not feel confident trying them out again..make sure you are verified before you play, think that way you will save yourself alot of stress

It took 3 Days Before casino Cruise even said that they wanted photos of my card i had paid with trustly so they wanted a screenprint of my bankaccount. and then they sent back that my photos was not good so i took Another and again the day after i got mail said the back of the card was not good then i talkt to chatt and they found it and it was good. feels like they staling as much as they can I have been sending and chatting for houers this week i give up soon

Very good place to place your bets . , i must disagree with my fellow punters here. I started playing in December and lost about 1k. Then in mid January i started hitting it, and i posted a withdraw of about 2k, unfortunately, they informed me that due to an issue with their tech supplier checking my eligibility for withdraw, it will be delayed a bit. I was sure i was not going to get my money but eventually it was resolved in about a week. I thought ,well,i got payed but i am not going to take the risk and play with them anymore. For some reason , i found myself playing with them a couple of weeks ago, and eventually won 2.5k. I started feeling, well, maybe i am not going to get my money . But i was wrong &#8211, i got it in about 12 hours + an apology for the delay last time. i played again a couple of days ago and won 1k &#8211, got it within 4 hours. And the staff is very friendly. I played in over 30 casinos in my life, and currently with about 7. They might not pay as fast as Guts or Bet365 on average, but they do offer much better promotions and bonuses, which increase my chances of winning (i actually win there, which i cant say about the others) + their support is much more personal and friendly than the other casinos i am playing with. i highly recommend this casino.

Waiting 10 days for withdraw 6800 $ , just the time to invent a new rule that other casino dont have they do a confiscation they rollback and zip no money in my account for a stupid rule : they email me and say that :

In order to fulfill the wagering requirement, you cannot place a wager which (i) for slots and video slots &#8211, is more than (€5, 50 NOK, 50 SEK, $5, £5), for any other currency, you cannot place a bet which is more than the equivalent to 5 USD, and (ii) for any other game – is more than (€30, 300 NOK, 300 SEK, $30, £30), for any other currency, you cannot place a bet which is more than the equivalent to 30 USD. This rule also applies when using any double up/gamble feature in any game. In case of a breach of this rule, you agree that your Bonus Balance will be forfeited, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.

Playthrough requirement was done before my withdraw, after 5 days i go on live chat to ask agent why it so long they say it a techical issue and apologies.. 5 days after i receive the email confiscation.

I have to agree with others, Casino Cruise is not the site to be at, machines are playable and a great selection until you get to withdraw, I am at 6 days now and still pending, verified my account with all the documents they requested.

Dear Sir,
I am a VIP customer at casino cruise and am not very happy to say the least&#8230, My problem is they payout is much to slow and to be honest I am wondering if they are actually going to pay me ( I have taken photos of my winning transactions)!
I have spoken to VIP manager and he tells me that my winnings have been processed but it is still not in my bank account&#8230,
Other casinos I am a member of pay in one or two days&#8230,but not CasinoCruise it has been a week now. Watch this space&#8230,

Please note this issue has been fully solved to Carol&#8217,s satisfaction.

I didnt like casino, coz winnings were quite small. Customer service was ok.

I have to agree with the rest here, I won £1300 from my £20 bonus and a week after trying to withdraw they say my money has been confiscated as i bet £10 a few times.. This is basically like stealing from you, as they purposely con you&#8230,.and i would advise everyone never to take them up on any bonus as they will find a way of not paying you out if you win&#8230,Try other sites as much much much better.

I played there and won fair and square. After that I was able to withdraw with no bigger problems except the usual proof of ID trouble. But I did have to read the terms (twice) first. As long as you play by the(ir) rules you should be able to enjoy it there.

I would just like to echo Robert&#8217,s comments and give a warning to users of Casino Cruise. I also wagered a series of £6 bets (amongst other lower bets), which was in excess of the casino&#8217,s unusual £5 cap on any wagering when playing a bonus. I won about £950 over my original deposits, which was confiscated from me when I made a withdrawal. It&#8217,s not a lot of money for them but it is for me. Really poor from the casino.

Be really aware of their bonus terms and conditions. I won a nice pot of money and got it accepted as an deposit. So after like 4 days i decided to buy myself some new stuff for the money that i won.
But after a week i got a e-mail that said that my money was roll-backed because i&#8217,ve bet to high with the bonus money. No warning or nothing, they just took away the money i won (even though i was done with the x40 bonus and everything.
I sent them an e-mail trying to explain that i didn&#8217,t know, and maybe get an warning because i hadn&#8217,t read the terms to full.
But their answer was just strict no.
So, as far as my experience i think this casino blows, because i think we all need a second chans and there were no possibility for this. They WON and i LOSS, as it always will be in this world.

I gave Casino Cruise a try and so far I don´t regret it. Sadly I took only advantage of their normal welcome bonus. Didn´t see this one here on this site early enough 🙁
I´m currently up 50 bucks and almost met my playthrough requirement. So hopefully I will be able to withdraw soon.


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Casino Cruise

To clear the casino bonus you need to wager x40 the bonus amount. Video slots contribute 100% to the play-through, classic slots 75%, table games, blackjack and live dealer 10% and video poker 5%. In addition to these ‘regular’ terms, there’s a few other Ts and Cs to be aware of including &#8211, deposits via Skrill/Moneybookers or Neteller not being eligible for the bonus, wagering requirements having to be met within 14 days instead of the standard 30 and specific low risk/hedge betting on roulette not being allowed.

Bonus in Practice: On the first deposit whatever you deposit will be matched by Casino Cruise, so deposit $100 and you get $100, to actually be able to play with the bonus money though you’d need to wager $4000 (40 x $100). The second deposit bonus is maximum of $200, so if you deposit $250 you still get $200. The 2nd re-load bonus is 50% of what you deposit, so if you deposit $100 you receive $50 and so on.

Bonus Sum Up: The Casino Cruise sign-up offer has its pros and cons. On the plus side it offers a traditional ‘Microgaming style’ large total amount of $1000 which is good for big depositors who will stay and make at least 4 deposits. On the negative ledger the 33% match (i.e. whatever you deposit Casino Cruise matches just 1/3 across the four deposits) is low, whilst some of the bonus terms and conditions such as the 14 day play-through demands are not player friendly

Security and Fair Play

Gaming License: Casino Cruise is operated and managed by Genesis Global Ltd which is licensed and regulated by the Malta Gaming Authority (MGA).

Online Security: Casino Cruise employs SSL connections for all information exchanges. Financial transactions are PCI compliant i.e. all transaction by whatever method between player and casino comply with the Payment Card Industry Data Security Standard (PCI DSS)

Fair Play: Casino Cruise RNG (random number generator) is audited whilst they are voluntary members of various Gambling Care/ Responsibly organizations

Casino Cruise: 100% up to £100 + 200 Bonus Spins

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