Casino Planet

Casino Planet Reviews

my own fault
gave them another chance
they paid out ok for few days then it happened
holding onto money until they review answers i waqs asked !!
Quite frankly a disgusting company leave them alone they are nothing more than petty thieves.

Reply from Casino Planet

Updated 6 hours ago

Hi paul grierson,

Kindly note that your Withdrawals have been processed today the 9th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

Should you require any more assistance do not hesitate to contact us we are more than happy to help.

Casino Planet Team

Read 1 more review about Casino Planet

It does not matter how many times I…

It does not matter how many times I contact you nothing happend. Since 14 november have I tried to get my profit 4600 kr. You have demanded bank statement, then it was not enough, you demanded more bank statement, then it was not enough, you now demanded identification with photo and a bill proving adress and person. For three months this cirkus has been going on to trying to get my money. Big Shame on you. Never have any other casino behaved so badly as Casino Planet, they pay out the players profit as son as you have identifid yourself. Not like you who is demanding document after document. So to all other players out there. Dont play on this Casino. You never see or get your profit.

Read 1 more review about Casino Planet

Waiting for my withdrawal for 3 week

Waiting for my withdrawal for 3 weeks now. Said in email manually refund but still didn&#x27,t get my money in my bank. Any body help me please! And very hard to get in touch with costumer service. User ID: ZEPER14

Reply from Casino Planet

Kindly note that your manual refund has been processed today the 7th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

Casino Planet Team

I am disgusted by the behaviour of this…

I am disgusted by the behaviour of this organisation.

The gambling commission have a lot to answer for here, with the attitude of this comapny they seem to think they are untouchable.

You have really stirrred things up with this nurse business, gone one step to far i think

Just answer us one question

Just answer us one question, the 245,000 pounds you extracted from a vulnerable nhs nurse during the pandemic, has it been returned?

We know you have been fined 3.8 million but in the press reports it mentions nearly 2.5 million defrauded.

Dont give us any of your bs about it happened in 2020 it didnt, you were fined last month and you are now in deep investigation

Reply from Casino Planet

Genesis Global Limited, who operates a portfolio of 14 online casino brands in the UK, was fined £3.8M by the GB Gambling Commission for some failures found during a compliance audit carried back in June 2020. Since then, Genesis has cooperated fully with the GC and has made significant enhancements to its compliance program, as noted by the Gaming Commission.

Genesis has since put in place a state-of-the-art player protection process and has implemented an enhanced customer monitoring process. The key to concluding our licence review was Genesis Global’s full co-operation with the Commission. We have also partnered with top gaming industry service providers and consultants to further strengthen our procedures including carrying out affordability checks as per regulatory requirements.

At Genesis we will continue to provide an ever-evolving online gambling experience by focusing on enhancing our player’s experience by providing a personalisation of products and services. We strive and work hard to give our players the best experience.

Casino Planet Team

I am a little worried

I am a little worried, I use many casinos, opened acc today, it says on there terms that Visa Debit winnings are paid back immediately, i have 6 small withdrawals pending totalling £135 and the staff have been most helpful so far, i&#x27,m just hoping they pay out swiftly as if they don&#x27,t i will close my acc which is a shame as the games are really good,

Reply from Casino Planet

Hi sarah woodall,

Thank you for taking the time to review us.

We can see that your Withdrawals have been processed over the weekend, kindly allow 3-5 working days for the balance to reflect into your account accordingly.

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Casino Planet Team

Pleasantly surprised after having a few…

Pleasantly surprised after having a few issues with their other site (genesis casino). I deposited £20 first deposit and had a win of £200. Decided to take out £205 and by dinnertime the next day it was in my account. On the downside I didn&#x27,t get any Comms from the company but they paid out without issue. Will be using the site again.

Reply from Casino Planet

Hi Chris Murrey,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance, we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Casino Planet Team

Free spins 4 me britches

Reply from Casino Planet

Hi Shannon Jones,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us !

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Casino Planet Team

I&#x27,m seeking legal advice now I&#x27,m going…

I&#x27,m seeking legal advice now I&#x27,m going to gambling commission this site needs to be closed down. Its a massive scam. I&#x27,ve just waiting 6 weeks for them to say I&#x27,m not getting my withdrawals now its just my refund and I&#x27,ve been I&#x27,ve gotta wait for there relevant team not a chance not waiting anymore THIS SITE NEEDS TO BE CLOSED DOWN.

Reply from Casino Planet

Kindly note that your payment has been processed yesterday the 31st of January 2022, Kindly wait 3-5 working days in order for balance to reflect into your account accordingly.

Casino Planet Team

Read 10 more reviews about Casino Planet


Ok so to update, casino planet have now said they are confiscating my winnings as i broke terms + conditions. I sent all documents to prove who i am and that i own the payment method. Just another excuse to rob people of their money.

They have said that they are refunding the deposits of £40 instead of paying the measly £75 which i won. So for the sake of £35 difference they have lost me as a customer and also everyone i tell about this experience that this casino (and all other genesis global sites) are a scam, And advise them to stay well away.

Obviously im not happy and therefore i want to escalate this so i emailed IBAS who tell me i need a final response from the casino to raise the complaint with them and guess what. casino planet refuse to give a final response! so i now have to wait 8 weeks to register a complaint with IBAS (crazy, i know)

Oh and they have still not sent my £40 deposits back which they said they are refunding. Looks like this is going to drag on for a while yet. Absolute con artists!
Username: chloeandnanna.

Reply from Casino Planet

Kindly note that your Payment has been processed earlier today the 1st of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

Casino Planet Team

Read 1 more review about Casino Planet

Sent all my documents even a letter…

Sent all my documents even a letter from my bank and they are still saying my proof address is wrong. This company are definitely the worst I have dealt with. Now tomorrow knowing that I am unwell and struggle to get out. I&#x27,m going to have to search high and low for a letter for proof of address. After 3 screenshots showing it etc. Knowing I&#x27,m unwell i think its disgusting how this company treats people and reading the reviews I&#x27,m not the only one

Reply from Casino Planet

We are sorry to hear you are experiencing issues with our Casino.

Kindly note that unfortunately we could not locate your account with the details provided. Kindly contact us Directly in order to resolve your case as swiftly as possible.

Casino Planet Team

Read 3 more reviews about Casino Planet

Offered refund which was said to be…

Offered refund which was said to be manually done on the 6th of January and toldwould take 3-5 days however never arrived contacted again said it will be no later than the 20th. Guess what happened on the 20th you guessed it again no money. So again contacted casinoplanet and told to wait. Wait until when. This place are not genuine no refund has been issued and would advise not to play here never mind signing up. They don&#x27,t do as promised and are a fraud. And there reply to this will probably say we have escalated to the relevant department and I again in a weeks time will post another negative review as again I will not get my money they have no intentions of paying and eventually ignore you and you receive no responses

Reply from Casino Planet

Hi Matthew Watkins,

Kindly note that your Payment has been processed today the 26th of January 2022. Kindly wait 3-5 working days in order for balance to reflect into your account accordingly.

Casino Planet Team

Read 2 more reviews about Casino Planet

Customer service are very helpful…

Customer service are very helpful friendly and informative, can’t knock them. Waiting on my withdrawals to be processed atm so will keep you posted. They are not a scam I just think they need a few tweaks here and there when it comes to certain things.

Update: casinoplanet are LEGIT! Customer service walked me through step by step on how to get verified and get my funds. £1375 I received today right after receiving an email from them. I am very happy. Thank you Casinoplanet! Drivers license and a debit card is what I used for verification, hope that helps

Reply from Casino Planet

Thank you for taking the time to review us.

Good News your account has been verified and as a result your Withdrawls have been processed. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

Casino Planet Team

Read 1 more review about Casino Planet

A really poor site

A really poor site. They refuse to pay me my winnings of £30. May as well talk to my hand. Please do not use their site. They keep making excuses about my verification paperwork. They are verging on being criminal, almost theft.

Reply from Casino Planet

Hi Anthony henton,

Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.

We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Casino Planet Team

Please read before deposit

This site is amazing, make a deposit, you will receive bonus funds, play your initial deposit money, you will lose, then the bonus funds kick in, and your luck incredibly changes, you will hit free spins, bonuses etc, so much for random number generated odds eh. I would avoid, payouts are very poor.

Reply from Casino Planet

Hi Steve Jackson,

Thank you for taking the time to review us.

We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.

Each Game has a different pay-out ratio, and every slot is different in the behaviour of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.

Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.

Casino Planet Team




The site is easy to navigate and has a decent list of games, easy to deposit etc
So far absolutely terrible, Casino is throwing every road block they can after winning from basically nothing

Provided everything they asked for the 1st time, after requesting a withdrawal.

These documents weren&#x27,t good enough so sent more, they were accepted and verified.

Went to log into my account which was blocked and it said I requested a self exclusion which was never requested, went to livechat and was told I was on gamstop which is false as that was removed a week prior to me playing at casinoplanet.

Provided the proof they wanted to show I was no longer on gamstop, received an email saying that they accepted it and my account would be reopened after filling in a brief questionnaire about gambling my account was opened after 24hours.
Logged in this morning to check my withdrawals surprise surprise still pending.

I have been on livechat all morning trying to sort this, basically the payments team are saying that there&#x27,s to stages to being paid out they want extra proof that I&#x27,m no longer on gamstop so I sent that 3 times as I was told they weren&#x27,t receiving my emails, which I suspect is yet another roadblock.
When I called this out they suddenly found my emails and was told to wait for an email from the relevant team which is what they like to repeat time and time again.

If only I&#x27,d read the rest of the terrible reviews before depositing here.

I will give you the opportunity to do the right thing before I take this to the gambling commission and other relevant bodies.

Reply from Casino Planet

Kindly note that we have sent you an e-mail earlier this morning informing you that you Withdrawals have been processed, Kindly wait 3-5 working days in order for balance to reflect into your account accordingly.

Also note that your account will be re-opening in the next 24 hours as requested.

Casino Planet

Casino Planet is ready to give a lot to their newcomers, which shows how prepared their owners are to become a big player in the casino game. By joining the site, you get the chance to obtain a 100% match bonus of up to C$300 for your first deposit. On top of that, you get 200 free spins you can spend on Book of Dead, a well-known slot from Play’N GO. So, if you were to deposit C$300, you will get a total of C$600 plus the free spins.

Naturally, this is not all, and the casino offers the following set of bonuses for the next three deposits:

Deposit Match Max bonus Bonus Code
1st 100% &#8211, &#8211,
2nd 50% C$400 WCP2
3rd 25% C$400 WCP3
4th 25% C$400 WCP4

To claim the bonuses, you have to make a minimal deposit of C$10, and you will have to wager the bonuses 40 times before withdrawing the winnings. Casinos usually set this number at 35, but 40 times is still not a bad wagering requirement.

Don’t make the mistake of depositing via Neteller or Skrill, as these two methods are not eligible for welcome bonuses in Casino Planet. Several games are excluded from the welcome bonus, so you should check the casino’s terms and conditions to make sure you don’t opt for the wrong game.

As for the free spins, they are valid for 72 hours after activation, and you can only withdraw CA$100 per day from them.

Security and Fair Play

Licence: The casino has two of the biggest licences in the world of iGaming. One comes from the Malta Gaming Authority, and the other is from the UK Gambling Commission. They also own the Spelinspektionen licence, which doesn’t mean much to Canadian players, but it’s still a good indicator of how safe the site is.

Security: With the UKGC and MGA licences, Casino Planet’s security is already assured. As the two licences are the most important ones in the world of online casinos, you can be confident that Casino Planet is a safe gambling spot on the web.

Important notice: Casino Planet shouldn’t be confused with Planet Casino, a defunct casino that’s now closed, although the site is still accessible. So, stay away from that one.


What Deposit Options are Available at Casino Planet?

Deposit Method Min Max Fee Processing Time
Interac e-Transfer $10 $3,000 Free Instant
Interac Online $10 $3,000 Free Instant
Visa $15 $2500 Free Instant
MasterCard $10 $5,000 Free Instant
iDebit $10 $5,000 Free Instant
InstaDebit $10 $500 Free Instant
PaysafeCard $10 $5,000 Free Instant
ecoPayz $10 $1,000 Free Instant
Jeton $10 $5,000 Free Instant
MuchBetter $10 $5,000 Free Instant

What Withdrawal Options are Available at Casino Planet?

Withdrawal Method Processing Time Fees
Interac e-Transfer 3 &#8211, 5 Business Days 2%
iDebit 3 &#8211, 5 Business Days 2%
EcoPayz Instant 2%
MuchBetter Instant 2%
Jeton Instant 2%


Live chat available

Player Feedback

The casino is still a relative newcomer, so there aren’t enough user feedbacks for us to give you an accurate picture of the experiences others have had. However, from what we’ve experienced during our testing and from everything we know about this casino, we can say that everything functions in the way it should.


Casino Planet offers a wide range of different casino games. Their total number is larger than 1,500, while 500 of them have mobile versions as well. The games come from well-known software providers, including Play’N GO, NetEnt, Push Gaming, Microgaming, Quickspin, Big Time Gaming, Yggdrasil, and a few more.


The majority of games Casino Planet offers are slots, among which you can find some of the most popular ones in the world. You can be sure that Casino Planet offers a wide range of both classic and modern slots, so there will always be something for you to play. What’s more, the site also offers jackpots like Mega Moolah, Reel King Mega, and many others.

Live Casino

You can also find a decent collection of live casino games like Roulette, Blackjack, Poker, Baccarat, and many others.

The main page of the site has a tab where all casino games are characterized in detail, so you won’t have trouble seeing what’s offered. If you want to play a specific game, you can always use the search function in the top right corner.

Mobile Casino

As we’ve already stated, Casino Planet offers more than 500 casino games that can be played on Android and iOS smartphones, so you will always have entertainment on the go. Naturally, you can play these games on tablets as well.

Final Thoughts

All in all, Casino Planet is an excellent online casino, with everything you can expect from such a site. The security is top-notch, the necessary licences are there, and the game diversity is substantial. With a great welcome bonus, you can be sure that joining Casino Planet is a great idea for you.

Casino Planet Review

We’ve thoroughly reviewed Casino Planet and gave it a good reputation rating. It’s generally a good casino to play at, but there are some things worth noting. In our review, we’ve considered the casino’s player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Casino Planet is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Casino Planet is a medium-sized online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn’t have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 0 complaints directly about this casino in our database, as well as 32 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 5,392 black points in total, out of which 5,392 come from related casinos. You can find more information about all of the complaints and black points below.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino’s bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino’s Terms and Conditions if you decide to play at it.

Casino Planet appears on only one blacklist, which hasn’t influenced our rating of this casino. We’ve chosen to ignore it either because it’s related to the casino’s previous owner, or because of some other applicable reason.

Casino Planet is a good online casino. We’ve given it this rating because we think it’s doing many things well, however, there is something holding it back from getting a very good or perfect reputation rating from us. Even despite that, you can expect this casino to be a good place to play at.

Casino Planet review

18+ Full T&amp,C’s Apply. New players Only. £10 min deposit. £5 max bet using bonus. 40x wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on pre-selected games. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. –

  • Big Time Gaming, Evolution Gaming, iSoftbet, Microgaming, NetEnt, Play’n GO, Pragmatic Play, Push Gaming, Quickspin, Red Tiger Gaming, Yggdrasil
  • Malta Gaming Authority, UK Gambling Commission
  • Boku, Ecopayz, MasterCard, MuchBetter, Neteller, Pay by Phone, PayPal, PaysafeCard, Skrill, Trustly, Visa

Casino Planet is an online casino operated by Genesis Global Ltd. It was launched in 2020 and joins many other brands run by Genesis. But what makes Casino Planet stand out versus the rest of our new online casinos? Read our entire Casino Planet review for all the details. And if you do give them a go, make sure to add to the Casino Planet reviews from our readers at the end.

Casino Planet review in a nutshell:

  • Over 1000 slots &amp, games
  • Many game providers included
  • PayPal payments
  • Phone number for support
  • Many of our readers experiencing long delays with payouts (see Casino Planet reviews from our readers below)
  • Fees charged on withdrawals
  • Possible wait of 72 hours for verification

Is Casino Planet legit?

Casino Planet is owned by Genesis Global Limited. They are a Maltese company that started in 2014. They manage several other online casinos too (check out our Casino Lab review for an example). Therefore, they have a lot of experience. To operate legally, Casino Planet uses gaming licences from credible and legit authorities.


Just like all UK sites on Casino Professor, Casino Planet UK has a licence from the UK Gambling Commission (UKGC). This means that players can legally play from Great Britain.

The UKGC is one of the strictest licencing bodies in the world. They set very rigid regulations that online casinos must follow. Any hint of these rules being broken will result in an investigation and a possible fine.

Casino Planet verification

One such UKGC regulation is that all UK sites must perform online casino verification. This confirms each player&#8217,s identity to help keep the industry as safe as possible.

To do this, Casino Planet UK will need to confirm your:

  • Identity (e.g. passport/driving licence)
  • Address (e.g. recent utility bill/formal letter)
  • Payment method (e.g. copy of card/screenshot of account)

Casino Planet UK try to verify as quickly as possible. However, it can take upwards of 48 and 72 hours. This is pretty slow and could do with being improved.

If you make a withdrawal request, Casino Planet can request extra verification documents. This can include proof of deposits, source of funds, and other documents. This may seem extreme but it is a request that other UK casinos may ask too.

Casino Planet no deposit bonus

Unfortunately, there isn&#8217,t a no deposit bonus at Casino Planet UK at the moment. Lots of other sites offer online casino free credit if this is a dealbreaker.

Casino Planet bonus

Becoming a new citizen of Casino Planet UK will give you the following casino bonuses:

  • 100% up to £100
  • 200 free spins

The 100% deposit bonus UK will be credited instantly and 20 of the free spins will be given within 24 hours. The rest of the free spins will be given in batches of 20 each day until finished.

Bonus terms &amp, wagering

18+ Full T&amp,C’s Apply. New players Only. £10 min deposit. £5 max bet using bonus. 40x wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on pre-selected games. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. –

Full T&Cs apply

There&#8217,s nothing that stands out too much with Casino Planet&#8217,s bonus terms and wagering. It&#8217,s pretty standard wagering requirements of 40x, with batches of free spins also being common.

One crucial thing to note is that e-wallets are excluded from this deal. Instead, they are a card registration bonus casino UK, where you can add and pay using debit card to unlock the bonus.

Casino Planet bonus code

N/A &#8211, There&#8217,s no Casino Planet bonus code to use. Just select the bonus and make at least the minimum deposit.

Casino Planet free spins

As part of the bonus above, new players will get a total of 200 free spins. 20 of them will be given within 24 hours. The rest will be given in batches of 20 each day until they&#8217,ve all been handed out.

At the time of this Casino Planet review, all of the free spins could be used on Play’n GO&#8217,s Book of Dead slot.

Promotions for existing players

Casino Planet has extra promotions for existing players who continue to make deposits. Unfortunately, we can&#8217,t say exactly what you can get as the promotions are constantly changing throughout the year. But check their Promotions page to see for yourself.

When conducting our Casino Planet review, existing players could benefit from more deposit bonuses, free spins and slot tournaments.

Deposit methods

You can deposit using a lot of methods at Casino Planet UK. In fact, they have one of the largest collections of deposit methods from our entire UK online casinos list. This list includes:

  • Visa
  • Mastercard
  • Maestro
  • PayPal
  • Boku
  • Paysafecard
  • Skrill
  • Neteller
  • Ecopayz
  • Trustly
  • MuchBetter
  • MiFinity
  • Jeton

The minimum amount you can deposit is £10 at Casino Planet. There are no deposit fees and the money will be processed instantly. The maximum amount you can deposit is between £30, £200, £1000, and £5000. It depends on what method you use.

For example, you can only deposit £30 when using Casino Planet&#8217,s pay by phone casino Boku service. The max limit for Paysafecard is £200, while EcoPayz is £1000. All others max out at £5000.

One thing that&#8217,s great to see is Casino Planet as one of the elite PayPal casinos. This adds an extra layer of authenticity and trust as PayPal vets all gambling sites to make sure they are suitable. This is another good sign that Casino Planet is legit and trustworthy.

Casino Planet withdrawal times

It can take between a few minutes up to several business days to receive a withdrawal at Casino Planet. Simply go to the Cashier and request a payout to start the process.

First, the withdrawal needs to be approved. The time it takes to do this varies a lot It&#8217,s very important for your account to be verified otherwise the payout request won&#8217,t be approved.

Even so, Casino Planet might want extra documents to be sent to them. This is perfectly normal and something they need to do for licence purposes (more on that below). However, approving these documents has taken a long time for many of our readers (as you can read about below at the end of this review).

Unfortunately, there&#8217,s no exact time scale for the approval of these documents, with players needing to wait for an update. Of course, this is not ideal. An alternative is to try one of our fast payout casinos UK &#8211, where withdrawals are processed a lot faster, on average.

Then, the money will be in your account based on which method you used to withdraw. Remember, you can often only withdraw using the same method you used to deposit. Here are the average speeds:

  • PayPal: Instant
  • Skrill: Instant
  • Neteller: Instant
  • Trustly: Instant
  • Ecopayz: Instant
  • MuchBetter: Instant
  • MiFinity: Instant
  • Jetton: Instant
  • Visa: 1-3 working days
  • Mastercard: 1-3 working days

If you used a deposit method that can&#8217,t be used as a withdrawal method (like Boku and Paysafecard) then a different payout service will be used.

The minimum withdrawal amount you can request is £20. The maximum amount you can request is £5000.

Withdrawal fees are charged at Casino Planet. Currently, the charge is 2.49%. However, there&#8217,s a minimum fee of £2.99 and a maximum fee of £19.99. How much you will be charged will be explained when you go to withdraw. Not the best part of our Casino Planet review. Most casinos don&#8217,t have such costs.

Slots &amp, games

There are more than 1000 different slots and games that you can play at Casino Planet. The majority are slots. But they also have live tables and classic games too.

To provide so many games, they have partnered with several developers. Some of the bigger names include NetEnt, Microgaming, Pragmatic Play, Play&#8217,n GO, and more.

You can either search for the game you want or use the filter system provided:

This is useful for finding games quickly.

Casino Planet mobile review

Casino Planet have developed their site to be perfectly adaptable for mobile devices. You can access the site using your smartphone or tablet browser and it will automatically resize for your screen.

Most of the 1000+ games will be available on mobile. However, due to older technology, some legacy games are only playable on desktop. But any new game releases will always be for mobile play.

You will also benefit from the same features listed above. So you&#8217,ll get the same bonus, have access to the usual promotions, and be able to use the same payment methods.

Casino Planet app

N/A &#8211, At the time of writing, there is no Casino Planet app available for download. Instead, you can access the site and games using your device&#8217,s browser, just like you would on a computer.

Customer support

You can contact Casino Planet&#8217,s customer support in the following ways:

  • Live chat
  • Email
  • Telephone

Telephone is an interesting one as not many casinos offer this. Live chat is probably the most efficient. Email is useful for sending in documents.

If your question is quite common, it will likely be found in their FAQ section.

Doing a quick search can save time queuing up to speak with an agent.

Restricted countries

Of course, Casino Planet UK accepts players from Great Britain.

However, there are many other country restrictions in place. If you are looking to play from outside of Great Britain, we recommend checking whether you are eligible to sign up from their website.

Casino Planet Review by Casino Professor

Casino Planet is a good online casino that offers players a lot of entertainment.

Over 1000 games and counting is a great attraction, as is the many game providers they&#8217,ve partnered with. You also won&#8217,t be spoilt for choice when it comes to paying either &#8211, thanks to several deposit and withdrawal options.

The main problem is the withdrawal fees (only a few on our UK online casinos list charge them). This is not a good look and should be scrapped. Verification could also be sped up too.

But, overall, this is a solid site to try your luck.

If you do, make sure to add to the Casino Planet reviews from our readers below.

Casino Professor Team

Casino Planet Reviews from players


Sorry to hear you&#8217,ve had problems withdrawing.

Have you contacted Casino Planet&#8217,s customer support? They should be able to explain more about why your account was blocked. Unfortunately, we don&#8217,t have access to any of this data.

We hope everything gets sorted out.

Casino Professor Team

Having the same issue, hope no one uses this scam of a gambling site from now on! Hope the gambling trust get on to these thieves.

This casino has a fantastic selection of games. The only downfall is the processing time for withdrawals. Im fully verified and my pending withdrawal is on day 2 so anything could happen. What i dont understand is how some casinos have the ability to process withdrawals instantly or perhaps a couple of hours, other casinos can take a max of 3 days but this casino is allowed to take several days to weeks to process. How is this casino still in business? Im amazed they even have customers. I dont think the gambling commission is doing their jobs properly. This casino needs vetting.

We&#8217,re glad to hear you&#8217,ve enjoyed Casino Planet&#8217,s games.

As for withdrawals, you are correct that certain casinos are generally able to process payouts faster than others on average. However, some withdrawals may require extra verification checks to be made before they can be processed. This can happen at all casinos licenced in the UK and can take several days to complete &#8211, although there is no set timeframe.

We hope your request is processed soon. Let us know if you have any more comments.

Casino Professor Team

This site is appalling been waiting 15 days for my withdraw uploaded my I’d my account has been reviewed and documents accepted then to msg on chat about my withdraw to have my account blocked I have over £300 in pending withdraws keep saying it’s under review words site ever sent emails with no reply

Thanks a lot for leaving your comment.

We are not able to access your account information unfortunately, but some withdrawals can take several days or weeks to process.

Are you able to contact them via live chat to get an update?

We hope everything is resolved as quickly as possible.

Casino Professor Team

Hey did u end up receiving your money from casino planet. I am having the same issue

Hi don&#8217,t like anything, they scam and cheat people out of their winnings and will muck you around for days and days, and you will just lose your money to them as they will play head games to try to cheat you from all winnings the other thing is they even take fee to take money out so sad really never play this casino all there sister casino casoola they are a scam and need to be removed from hosting online

They are a scam casino i toped up my account then my account was locked as they sent me a thing about my gaming if it affects my life so i done the paper work sent it back and now it’s been days and days on end of waiting for them to get back to me never ever use there sites all any of there casino they are a scam i no now wish i had never made a account with them as it’s been nothing but a nightwear i may never even get my money back that i have put into my account they are not a good casino to all players before making a account on any casino make sure you read the reviews before hand will save you heaps of time and muck arounds with scammers like them thats all they are

Thanks for getting in touch with us about your experience at Casino Planet. Sorry to hear it&#8217,s not been your favourite.

We mentioned above in our review about the withdrawal fees at Casino Planet. We do hope they remove this soon.

Are you able to contact customer support for an update on the status of your account? Unfortunately, we do not have access to that information.

We hope everything is resolved as quickly as possible.

Casino Professor Team

why havnt I got my withdrawal. been over 72 hours. all they keep saying is your withdrawal is being processed. I deposited via skrill so withdrawals are instant to E- wallets.
All they keep saying is it&#8217,s been escalated, still nothing . seems like everyone else is in this same position. will be going to IBAS and the gambling complaints commission

Thanks a lot for getting in touch with us about your withdrawal from Casino Planet.

All casino withdrawals are checked first for security purposes before they are processed. This can take several days to complete in some cases. Once approved, the payment will then be sent via your chosen method &#8211, so Skrill in your case.

We hope this is resolved for you as quickly as possible.

Please let us know if you have any other comments or queries.

Casino Professor Team

Nope. now I have had my account blocked and casino planet can not give a detailed reason to why they have blocked my account eventhough I have emailed them multiple times asking why.iv got in touch with IBAS also .worst site I have ever come across

I have been having the same issue. They said they had a problem with their 3rd party that deals with the withdrawls. I have since seen the money back into my casino planet account and I’ve processed another withdrawl for the funds. ( currently on day 1 of 3 working days) fingers crossed as it’s a large amount

I won 3 different amounts, one was paid without being verified but the other two would not be released until the account was verified. Albeit I spoke to numerous staff I had no problem getting through the longest I waited to be connected to an agent was 3 minutes. Now don’t get me wrong it took me chatting to about 6 different agents and then speaking to them this morning but give them there due they did get it sorted. My account is now verified and the funds released (still waiting on the money mind!)
Once thing I noticed was that the live chat doesn’t load with internet explorer but it does when you use chrome. Also if you loaded documents and you were hitting say the 71st hour if you then submit another document the timer resets back to zero and your back to waiting 72 hours.

Thanks a lot for your feedback about Casino Planet.

We&#8217,re glad to hear you managed to get your account verified. And many congratulations on your wins!

On a side note, we recommend using a more modern web browser when playing at online casinos. This should help to improve your playing experience.

We wish you all the best in future.

Casino Professor Team

hi mate did u recieve your money in the end . I&#8217,m having an absolute nightmare

Seems I’m not the only one having issues. Created an account on Sunday 27th June and won over £6k. Uploaded documents, got an email on Tuesday advising some were missing. Resent them and emailed them twice asking for confirmation of receipt but heard nothing. 72 hours has now passed and I’m being told to keep waiting. Also looks like they’ve restricted me being able to live chat them. I have a feeling they are going to block my account and withhold the funds as it seems a reoccurring theme! DO NOT USE THESE!! I have registered a complaint with IBAS as I will not be letting this go.

Thanks for getting in touch with us about Casino Planet.

Sorry to hear about the delay to your payout. However, all withdrawals are checked at Casino Planet first for security purposes. When it&#8217,s a relatively large amount (such as yours), these checks may take a while &#8211, which can, unfortunately, cause a delay of several days.

We hope everything gets processed for you as quickly as possible &#8211, and congratulations on your win!

Casino Professor Team

Great site, won over €11.000, and I don&#8217,t care if it takes over a week until I get the money.
UK Licens are one of the best licenses casinos. Big trust in all casino*s with licens (MGA and UK). Then everyone how playing there now it takes time before you got your winnings.

Why do people have so hurry to get your winnings? You get it when You get it.. If you win a lot like me, I can easily wait weeks to get it.

Have a good evening!

Thanks a lot for leaving us your Casino Planet review.

We understand why it can be frustrating for players who experience delays to their withdrawals, but we&#8217,re glad to hear your experience wasn&#8217,t affected.

Many congratulations on your win!

Casino Professor Team

I&#8217,ve won a similar amount and totally agree.
I just wonder how long it did take for yours to come through.

Signed up won’t 800 euro withdrew the stat of May sent all documents and they still continued to not verify my account weeks in numerous email no reply’s went into my account today all verified but now it looks like they have taken my 800 win and just given me back my deposit of 84 no email off them no phone call answered there a joke of a company and will be going further with this! I won that money that had no issue taken mine but won’t pay out! STAY AWAY.

Sorry to hear that you&#8217,ve not had a good experience at Casino Planet.

Were you using a bonus when you won the money? One of the most common reasons for winnings being rescinded is when a bonus&#8217,s terms and conditions have been broken.

Casino Professor Team

This company is a complete joke!

I made a withdrawal on the 8th of June and they keep saying they need proof of my payment method which I’ve now sent numerous times! They clearly have no intention of paying out!
I have now taken this matter up with gambling commission as well as IBAS!
Hopefully the matter gets resolved and I get my money

Thanks for leaving your Casino Planet comment.

Sorry to hear that your withdrawal has been delayed. This can happen when Casino Planet performs additional checks &#8211, such as proof of payment method. We hope it is resolved as quickly as possible.

Congratulations on your win!

Casino Professor Team

Casino planet are holding over 666 quid in pending Withdrawals on my account they have now blocked my account and are not responding to emails. I have registered a ibas complaint and contacted the gambling commission

Thanks for getting in touch about Casino Planet.

All withdrawals at Casino Planet are checked before they are processed. They do this for a variety of security purposes. Unfortunately, this may cause a delay until you can access your winnings.

We hope this delay is sorted as quickly as possible.

Congratulations on your win.

Casino Professor Team

Been well over 4 days since my withdrawal still not got my winnings try messaging for 2 days as seen all bad reviews but no one gets back to me it says I don’t need to send and document so god knows what’s happing some reply’s would be nice

Sorry to hear that you&#8217,re having withdrawal issues at Casino Planet.

As a licenced online casino, they check all withdrawals before they are processed. Unfortunately, this can cause delays.

We hope it&#8217,s sorted as soon as possible &#8211, and congratulations on your win!

Casino Professor Team

Hi !
I have been playing and won !
Over a week now I try to sort documentation and sent withdrawal request !
No answer for phone , email, Chat isn’t working &#8230,
could anyone please get back to me .
Also I tried emailing vip customer care as I won a bigger amount .. but no reply at all .
If this company is still under investigation from last year . Why is it even functioning .
Not fair for people who are deposit straight but when they win , cannot make withdrawal.
I’ll take further steps if isn’t solved !!

Sorry to hear you&#8217,ve been having issues at Casino Planet.

All withdrawals at a licenced online casino are checked before they are processed. Unfortunately, it can cause delays &#8211, which we understand is frustrating. However, this is done for security purposes.

We hope it is resolved quickly.

Casino Professor Team

My account is fully verified. I made a withdrawal of £500 and had no problems at all. I then carried on playing and won a bit more I went to withdraw £400 that was on the 21/5/21 and I still haven&#8217,t received it. I have sent numerous emails phoned countless of times to not be able to get through. I&#8217,ve even spoken to the head office and still no joy. My money still says its pending. I&#8217,m now going to be taking this further and getting intouch with the gambling commission to proceed with the next steps.

All licenced casinos check every withdrawal request before they are processed. Sometimes it takes longer to check certain withdrawals for a variety of reasons, which can cause a delay.

We understand this can be frustrating, but often the casino needs time to complete all the checks before the payout can be processed.

We hope this is resolved for you as quickly possible &#8211, and congratulations on your win!

Casino Professor Team

Still waiting for my withdrawl of £2,400 to be processed. When trying to log in says ‘log in failed’ untill 10pm at night. Account today said BLOCKED! Luckily I’ve now accessed it again but still no further with my process. Read some awful reviews about this site so very anxious to weather I will ever receive my winnings I understand it’s bank holiday weekend so being as patient as possible but not holding my breath. Contacting this site is near impossible. The ‘Live chat’ is just a BOT and the phone numbers don’t work and seem very dodgey.. emails never replied to either. So far not a good experience at all

Thanks a lot for your comment regarding Casino Planet.

When you make a withdrawal request at a licenced online casino, it needs to be checked first before it can be processed. Unfortunately, this can sometimes take a while, such as if the withdrawal amount is quite large.

We hope you manage to receive the payout as soon as possible &#8211, and many congratulations on your win.

Casino Professor Team

Really bad site still not verified even though provided all docs. Withdrawal request made over a week ago still not processed

Thanks a lot for getting in touch with us about Casino Planet.

At licenced UK casinos and gambling sites, all withdrawals need to be approved before they are processed. Unfortunately, there is no specific timescale for how quickly this will be completed.

We recommend contacting customer support to try and get an update.

Congratulations on your win &#8211, and we hope you receive the payout as quickly as possible.

Casino Professor Team

I sadly am in the same position. The reviews for this site are the worst I’ve ever read sadly. I’m not very hopeful I will receive my winnings but I hope for both our sakes we do If you get any update on your process I would appreciate if you could let me no just because there is no other way of contact to this company unfortunately we have to use each other’s experiences and knowledge to have any idea of next steps etc going forward

Pretty good site. Verified in a day and then managed to win £800 from the bonus. Withdrawal took a week coz they wanted more documents. Was like I was applying for a mortgage. But got the money in the end so can&#8217,t complain

Thanks a lot for leaving your review of Casino Planet.

Glad to hear that you&#8217,ve enjoyed it &#8211, and congratulations on your win!

Yep, there can be a lot of documents when withdrawing sometimes, but this is to stay compliant with their UK licence terms.

Best of luck with everything in future,

Casino Professor Team

Hi John
what other documents did you have to send for the withdrawal?
I&#8217,m just in the process of withdrawing mine awaiting varification but have no idea what else they could possibly ask for!

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Casino Planet Review

Casinos are always popping up, but even though Casino Planet is pretty new, it&#8217,s already destined to be a keeper! Launched in early 2020 by Genesis Global Limited Casinos, this fun online casino is already making its mark. For one, it has one of the biggest game selections out there – over 1800 games in one place! Second, this site offers an outstanding welcome bonus for new players, in addition to a rotating variety of promotions always popping up. Add in the convenient banking methods and you get one of the best new Canadian online casinos! Find out why this one ranks so high on our list.

Casino Info

License MGA &amp, UK-GC
Date Founded 2020
Bonus $1500 + 200 Free Spins
Number of Games 1800+
Payout Percentage 97.7%
Payout Speed Withing 24 to 72 Hours

Pros and Cons

Over 1800 games
Generous welcome bonus
High level of security
The legitimate licensing and good security make this a wonderful platform to play on
Mobile platform
Only 500 of the games are available on mobile
Does not accept eCheck

Casino Planet Welcome Bonus and Free Spins

Many casinos give welcome bonuses but Casino Planet goes above and beyond! New players are able to get up to $1500 upon sign up, definitely one of the best casino welcome bonus in Canada. Keep in mind that the bonus comes with a 40x wagering requirement before your money can be withdrawn. The sign up bonus&#8217,s first deposit also comes with 200 free spins on select games!

Deposit No. Bonus Wagering
1st 100% match up to $300 + 200 free spins 40x
2nd 50% match up to $400 40x
3rd 25% match up to $400 40x
4th 25% match up to $400 40x

While it&#8217,s not necessarily among the no deposit casinos in Canada where you keep what you win, the 200 online casino Canada free spins are awarded no matter the amount you deposit, even if it&#8217,s the minimum of only $10. So it really pays to play either way.


The bonuses don’t stop, even for regular Casino Planet members because there are always new promotions going on. One promotion puts you in the running to claim huge cash prizes if you meet certain requirements in Neon Rush, Vikings Go Berserk, and Spina Colada.

Another promotion currently going on gives you a deposit match bonus of 100%, up to $100, for use on live casino games including blackjack, roulette, and Dream Catcher.

A third promotional offer gives players a 25% deposit match bonus up to $100 plus 10 free spins on the games Jumanji, Butterfly Staxx, and Fairytale Legends: Mirror Mirror.

A fourth promotion is one that happens on a monthly basis. Players get a deposit match bonus of 25% ( up to $100) and can be used on ANY game!

Game Library

With one of the most extensive game selections on the web, Casino Planet offers over 1,800 games, including plenty of online slots Canada real money! You’re sure to be entertained here. A wide variety of game types are available and include jackpots, live casino Canada games, classic and video slots, Canadian roulette, blackjack, must fall jackpots, scratch cards, and baccarat online.

Software providers run the gamut from Evolution Gaming to Yggdrasil Casino Games, and also include Skywind, Red Tiger Gaming, Push Gaming, iSoftBet, Play’n Go, NetEnt, Big Time Gaming, Quickspin, and Gamomat. Since it also has many games from Microgaming, some consider this the best Microgaming casino in Canada! It&#8217,s also tops our Evolution Gaming casino list as well.

Some of Casino Planet’s most popular games are Book of Dead, Rich Wilde, Starburst, Reel King Mega, Legacy of Dead, Blackjack Lobby, and Roulette Lobby. All of the casino’s biggest games can be conveniently found under the “Hot” tab.

As far as mobile gaming goes, Casino Planet has made it a cinch. The casino is accessible via all browsers that allow HTML5 software. Of the 1800 total games, 500 of them are available for mobile gaming as well. Although the selection is significantly smaller, the gameplay itself is actually much better since it’s easy to play on a touchscreen device, the colors are brighter, and the screen resolution looks better on smaller screens.


Accepted Banking Deposits Withdrawals Withdrawal Time More Casinos With Similar Banking
2 to 5 Days Interac Online vs e Transfer
0-2 Hours View more Apple pay Casinos
View more Paysafe Card Canada Casinos
0-2 Hours View more ecoPayz Canada Casinos
0-2 Hours View more Muchbetter Canada Casinos
0-2 Hours View more Astropay Canada Casinos
2 to 5 Days View more Visa Canada Casinos
2 to 5 Days

A casino would be nothing if it didn’t have quality banking methods and Casino Planet has some of the best, most secure options available. Even better, all banking methods are free and instant, and include Visa, Visa Electron, Interac Online and e Transfer, Paysafe Card Canada, Mastercard, Maestro, ecoPayz Canada, MuchBetter Canada, and Jeton.

Depending on the payment method you choose, Casino Planet can be considered an instant withdrawal casino. In order to make fast withdrawals, we recommend using Mastercard, Visa Electron, MuchBetter or regular bank transfers. Keep in mind that e-wallets like MuchBetter process withdrawals instantly. Meanwhile, credit cards and debit can take from 1 to 3 business days to process, while bank transfers can take from 3 to 5 business days. Also, some payment methods charge additional costs on their end so keep an eye out for that, especially with debit cards and credit cards. Overall this is a fastest payout online casino.

Customer Support

Quality customer assistance can make all the difference when you start playing at a new online casino and Casino Planet doesn’t cut corners on this.In fact, their great customer support makes this new casino really shine. Should you encounter a problem, a friendly and helpful customer support team is available 24/7 by phone, email, and live chat via the site. In addition, their extensive FAQ section answers many of the most common questions and is conveniently organized into a variety of categories, such as popular questions, registration, my account, financial, technical, and responsible gaming.

  • Email:[email&#160,protected]
  • Phone: 00356 27782825
  • Customer service hours: 24/7

Disclaimer: Casino Planet is not Planet Casino

We got many questions about the confusion between Casino Planet, Planet Casino and Planet 7 casino, Important to note that this review is focusing only on Casino Planet, which is by far the best of the three. One of the reason for that is that the legendry Genesis Global is the owner of Casino Planet.

Is Casino Planet Legit?

The two most important gaming licenses of iGaming. The first comes from Malta Gaming Authority, and other one is UK Gambling Commission which proves that their site has been approved for legit and safe according to this fact alone we can assure you will have nothing to worry about when playing at Casino Planet.

Our Opinion on Casino Planet

Casino Planet has gone above and beyond what’s offered by different other Canadian online casinos. Considering the generous sign up bonus, big game selection, excellent customer service, this casino has thought of everything, even down to its sleek website. It&#8217,s also one of the best new Quickspin casinos! Not only that, Casino Planet has some of the most stringent safety procedures in the industry so players know their private information is safe and sound. Anyone looking for an online casino for real money should definitely check this one out. Happy gaming!

Casino Planet: 100% up to £100 + 200 Bonus Spins

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