Grosvenor Casino

Grosvenor Casino Review

Along with its land-based business of over 50 casinos around the UK, the online arm of Grosvenor Casino belongs to RANK, a large gambling firm that also has Mecca Bingo amongst its extensive portfolio. It has created its online casino to be a no-nonsense affair with simple online gaming.

grosvenor grosvenor
&#11088, Rating 4.5 / 5.0
Total number of games 1000+
Software provider Playtech
Welcome Bonus Deposit £20 Play with £50
⚖️ Regulation
grosvenor Play Here!

Grosvenor online casino has been around for over a decade, after its creation in 2007, and it has grown to include slots, table games and live casino from game providers such as Playtech, NetEnt, Microgaming, IGT and Novomatic. In an extensive Grosvenor review, we will check its licenses and find out why it’s deemed of the UK’s most-popular casinos.

Overview of Our Experiences

The Grosvenor online casino looks pretty snazzy. With a very appealing black and turquoise/blue theme. In its casino, you can access some of the top slots, such as the ever popular Starburst from NetEnt, as well as IGT’s Siberian Storm. You can also play on virtual table games, such as roulette, baccarat and video poker. You also have access to the live dealer tables and play against the real dealers. Furthermore, it offers poker games, of which there are many.

There is a whole area dedicated to the game and there are regular tournaments to appeal to players of all levels. There are 34 live tables to play on, and over 900 slot games &#8211, including 100 jackpot games. It also has a fistful of table and card games. Grosvenor Casino also gives you the chance to have a go at sports betting. It is a brand that offers pretty much anything you want.

Company: Rank Group Plc
Address: Statesman House, Stafferton Way, Maidenhead, SL6 1AY
Registration number: 877080
Regulation/license: UKGC, Alderney Gambling Control Commission
Phone: 08000 831 990
eMail: [email protected]
Live Chat: Grosvenor Live Agent Custom Chat

The software providers are among the best in the world, with slot games coming from Playtech, NetEnt and IGT amongst others. The live casino is powered by Evolution, which is considered the best provider in the live casino industry. The customer support is as good as you would expect from such a massive company. It offers live chat 24 hours-a-day, a free UK phone number and email communications. There is also a good FAQ section should you need a basic query answered. The site is licensed by Alderney Gambling Control Commission along with the UK Gambling Commission, so you can rest assured that it is fully regulated and compliant.

Grosvenor Casino: Scam or Not?

Obviously, a key question when looking at this site should be: do I need to worry about a Grosvenor Casino scam? Well, this is a casino that uses some of the biggest gaming providers in the market. As well as this, it is regulated and licensed by Alderney Gambling Control Commission for any customers that are based outside of the UK. It is considered to demand some of the highest standards within the industry. Furthermore, it holds a license from the UK Gambling Commission for British customers.

The casino has stated that its games are regularly tested by experts, although it is never specified which third party does this. However, it does primarily rely on the fact that it is held under the stringent regulations of the Alderney authorities, who are incredibly strict. Every game on the site must be approved by this governing body, so this means every game is completely fair.

This is a trusted PayPal casino. It takes privacy and security very seriously and it’s the number one priority. The casino protects your account with market-leading SSL encryption to ensure that it is one of the safest online casinos to play on. This is not a Grosvenor Casino scam.

Summary of the Offers from Grosvenor Casino

There is a reason why this casino has won ‘Live Casino Supplier of the Year’ six times in a row at the eGaming Review B2B Awards, as well as the ‘Casino Operator of the Year’ and the ‘Socially Responsible Operator of the Year Land Based’ awards.

The casino offers a wide variety of slots – with over 900 on offer. It also has a wide range of poker games – both video poker and table poker. Then there’s the selection of virtual and live dealer games with 28 blackjack games, eight roulette games, three baccarat games, two three-card poker games, as well as Casino Hold’em, Caribbean Stud Poker and Ultimate Texas Hold’em.

The Website of Grosvenor Casino

Furthermore, you can also indulge in sports betting on a wide variety of games and events should you so wish. It offers odds on games such as Premier League Football, Rugby, Golf, and many more.

Online Casino

Grosvenor Casino has a huge amount of games on offer – with over 900 games from the best and most reliable suppliers around. If you want to play the slots, you won’t be disappointed. There are all the classics, such as: Cleopatra, Lucky Lady’s Charm, Starburst, Dragon’s Wildfire, Toy Factory and the huge jackpot game – Mega Moolah.

As well as this, it also offers a host of branded based games such as Game of Thrones, Monopoly, Wheel of Fortune, Michael Jackson and Austin Powers. If slots aren’t really your thing, then don’t worry. It offers a wide range of both video poker and table poker games, plus the virtual and live casino dealer games are fantastic.

If you choose to play on the live casino, then you have the option of eight roulette games including: Evolution&#8217,s innovative Immersive Roulette, Double Ball Roulette and Speed Roulette. There are 28 blackjack tables including Silver, Gold and VIP variations. You have a choice of 3 baccarat games, 2 different three-card poker games, Casino Hold’em, Caribbean Stud Poker and Ultimate Texas Hold’em.

You could also choose to play arcade games, such as Deal or No Deal, Virtual Horses and Bouncy Balls. When you play at this casino, one thing is clear. The games are of an incredibly high standard. The slot games are impressive with amazing graphics, coming from the best providers. It is also clear as to why the live casino, powered by Evolution, is award winning in its own right. The streaming is perfect and comes from a UK studio with highly-trained and professional croupiers.

Sports Betting

Grosvenor Casino has had a presence on the market since 1970 and is now one of the biggest operators around. Coming from the streets and into the online arena has enabled it to offer a vast array of online betting options. The sports betting section currently offers over 400,000 football bets, as well as at least another 5,000 alternative options from across many other sports. Along with basic betting, you can enjoy pre-event specials such as double chance, both teams to score, total goals to name but a few. It is comparable to the very best sports betting sites such as 888sport.

There is a minimum bet of £0.10 and you can choose to see the odds in the format that suits you best – fractional, decimal and US – depending on what you are most used to. The casino also offers handy stats on its website, which means when you click on an event and scroll through its betting options you can see relevant data. You will be able to check out past performances, previous results and more.

In all, there are 40 sports to bet on, from the ever popular football to the lesser known bandy. It specialises mainly in the key markets such as football, horse racing, tennis and golf. You are able to bet in-play, when you click the ‘Live Right Now’ link. This will show you all the options that you have to bet on at that time. In short, this is a great addition to Grosvenor Casino, and although it’s new in the online market, its long history in the sports betting industry has helped it grow to a solid and reliable platform.


Grosvenor Casino’s online poker is powered by iPoker Network, which is a subsidiary of its big supplier, Playtech. It is now also backed by Microgaming and offers some of the best software around. Its poker rooms operate via a dedicated client, which means that it can be downloaded from the main casino page. Despite the fact that you do need to download it, this is not a huge issue, as it is just 1.06 MB in size, so shouldn’t take up too much space. It can be installed in minutes. Most of the cash games and tournaments work on a ‘fixed limit’, ‘pot limit’ or ‘no limit’ basis. This means you have control over how much you play on each hand.

One aspect that sets it apart from other sites is the fact that by playing online poker with Grosvenor Casino, you can win a place at the GUKPT (Grosvenor United Kingdom Poker Tour) and play against players for real. There is a wide variety of games available, including the ever popular Texas Hold’em, Omaha, 5-Card Stud, 7-Card Stud and More. There are also Sit ‘n’ Go jackpot tables where you can try to win a set number of tournaments in a row for big money. One of its big advantages is that the competition level is so varied. There are tables to suit experienced players and tables perfect for beginners. Everyone is catered for. It offers a generous welcome bonus and many generous promotions throughout the year.

Grosvenor Casino Bonus: Check Out the Offer

While at first the Grosvenor Casino bonus may not immediately jump out as particularly exciting or enticing offer, when you get into the details of its casino bonuses, as well as its welcome bonuses, you can see that they certainly provide value. This is largely because they don’t require a massive first deposit to get more bonus money – which is ideal for new players &#8211, and the wagering requirements are a lot smaller than most others.

Deposit Bonus: Deposit £20 Play with £50
Bonus Condition: 5x-10x wagering requirement within 30 days
Validity: All countries that you can register
Other promotions: None

You need to be aware that when you claim the bonus, it is for all the table games and slot games. It cannot be used on poker or sports betting. It comes with just a 5x wagering requirement on the first £20 and 10x for the extra £10. You have 30 days to complete this wagering requirement, and should you try to withdraw before the wagering requirements are fulfilled, then the bonus and winnings will be forfeited. Furthermore, should you fail to fulfill the wagering requirements within the time limit, the bonus and winnings again will be forfeited. You also need to be aware that even money bets are not allowed, which includes odds and evens or red and black.

Compared to other casino bonuses the deal offered here may not seem very generous in terms of percentage and amount. However, it does come with very fair terms and conditions, that are easier to achieve than others. You need to take this into account when choosing what to do.

Sports Betting Bonus

The sports betting bonus is another smaller looking offering. This time its a double your odds on your first bet. Very simple but fair. There are varied terms for this offer. The qualifying bet must be a sports bet of at least £10. Each way bets must be at least £5 each way (£10 total). Void bets and cashed in bets don’t count. Single bets and ‘straight line’ multiples qualify. Permutations and each way multiples don’t count. The free bet expires 60 days after receipt. It must be used in its entirety and cannot be broken down into smaller bets. It cannot be used in combination with a real money bet.

Poker Bonus

Unfortunately there is currently no poker welcome bonus at Grosvenor. Instead of spendng money attracting new players, the poker room relies on keeping its loyal players happy. There are regular promos on the site including, but not limited to, rake races, leaderboards and freerolls into live poker events.

Deposits and Payouts at the Casino

Grosvenor Casino is an established gambling brand and has a variety of ways to deposit and withdraw money. It no longer accepts credit cards including Visa Credit or Mastercard payments, though you can use Delta, Maestro, Solo, Switch and PayPal. You can also use methods such as Bank Wire, Laser, UKash, Neteller, and Skrill. Most payment methods will take anywhere between 3-5 days to process. Some banks may credit your account the next day. However, smaller international banks may take the full time allowed. However, Bank Wire just takes between 1-3 days. Check out our guide to the best online casino fast payout options for more info.

Payment options at Grosvenor Casino
Deposit options: Visa Electron, Maestro, PayPal, Skrill, NETELLER, paysafecard
Minimum deposit : £5
Fees: None
Accepted currency: Euro, GBP, USD, AUD
Payout options: Visa Electron, Maestro, PayPal, Skrill, NETELLER, possible bank transfer

There are no minimum or maximum withdrawal amounts, as according to UK law, no online casino is able to enforce this. As Grosvenor casino abides by the laws as set our by the UK Gambling Commission, you can expect it to follow suit.

Security and Regulation

Grosvenor Casino is licensed by the Alderney Gambling Control Commission. For UK customers, it is licensed and regulated by the UK Gambling Commission. This leaves the casino able to operate in a wide number of countries. Currently, its online casino is available in most countries, but the following countries are restricted: Australia, Belgium, Bulgaria, Denmark, France, Hong Kong, Israel, Italy, Netherlands, Turkey and United States.

To ensure its compliance, the casino software is also fully licensed and regulated and is eCOGRA certified. This means that it is constantly monitored and regulated for fairness, ensuring best practice. Its providers, including Playtech, NetEnt and Evolution Gaming, only offer games and software that meet the strictest of requirements. The use of the RNG has also been certified and tested by third parties to ensure that it is always fair and compliant.

It also associates itself with GamCare, Gambleaware and ‘Keep it Fun’ which is Rank Group’s own website dedicated to responsible gambling. This clearly shows it is dedicated to upholding its responsible gambling care of duty to you. This is true for all top UK gambling sites, which you can review here. Grosvenor uses top of the range technology to ensure that all of your personal and private data is completely encrypted so your details are kept as safe and secure as possible.

Customer Support

The customer support at Grosvenor Casino is very good. It offers you many ways to contact them should you need to. It has live chat available 24/7. It also offers a UK free phone number which is manned 24 hours-a-day. There is also an email address that you can contact them on if you need to. One issue we noted is that if live chat operators are busy, it requests you phone. Other operators often give you an estimated waiting time and let you choose whether you want to wait or not.

On the other hand, there is a very good FAQ section that is easy to find and easy to navigate around. It offers answers to many of the issues and problems that you may encounter, which may limit your need to speak to the customer service department.

Usability of the Online Casino

The website is very well laid out and very functional. It doesn’t go mad on glitz and glamour. The casino is very clear and there are tabs along the top that will take you directly to all the slots and games, live casino, table and card games, poker, sport, promotions and loyalty programs.

When you click on any of the tabs, the games available will show on the main body of the page. There will be a list of the most popular games along with the most recently played games. You also have a search facility should you be unable to locate your game in this way. Another bonus is that the helpline is featured on the home screen which is great, as it means that if you have a problem it is easily located. All in all, it may be a reasonably plain website, but it is highly functional, easy to navigate and very user-friendly.

Grosvenor Casino App: Many Different Slots

With the competition between mobile casino products in iGaming being fiercer than ever, it is important for Grosvenor Casino app to excel. It doesn’t disappoint. The mobile site and mobile app offer you a fluid display for iPhones, Android phones, Windows phones and others. The visual set up is different from the desktop site, as you would expect. It is a carousel layout that is best for touchscreen phones. It is very user-friendly and navigable. It also offers little perks and deals for mobile users.

The mobile casino offers a wide selection of games such as new slots Chili Bomba and Bigger Bass Bonanza, as well as old classics like Leprechaun’s Luck. There is a wide range of table games to play on the mobile app too, such as a variety of roulette, blackjack and baccarat games, along with Texas Hold’em and poker variants. The one issue it does have is its lack of flexibility languages. It currently only operates in English, which may put off people from other countries using the app.

Conclusion: Excellent Bonus Conditions and Sleek Interface

Taking everything into account, do we think that Grosvenor Casino has the right to label itself as the most popular casino in the UK? Yes, we do, and it is well deserving of that title owned and run by a reputable brand.

The site is clear, concise and very user-friendly. It operates with some of the biggest and best game providers out there, benefitting from slots created by NetEnt and Playtech amongst others, along with a live casino powered by award-winning Evolution Gaming. It has a great mobile app which is compatible with any mobile device out there, is easy to use and offers lots of awards. The bonus is not huge, but it has some of the fairest terms and conditions we have seen when looking at welcome bonuses.

In an era where there is normally a 20 to 50 times wagering requirement, a 5x requirement is remarkable. It offers a wide variety of banking methods that are suited to everyone, with quick withdrawal times and high withdrawal limits. The customer support is easy to access and available 24 hours a day.

With licenses from Alderney and the UKGC and certification from eCOGRA, it takes fair play seriously. It also takes its duty of responsible gambling seriously, attaching itself to GamCare, Gambleaware and Keep It Fun – their owner’s own website. With an established brand and great reputation, Grosvenor Casino must go down as one of the best online casinos around in the UK, and is certainly not a scam.

Grosvenor Casino Review

If you live in the UK then you have of course heard of Grosvenor Casinos, which is owned by The Rank Group. With 57 locations across Britain, you’ve most likely visited a few, especially if you live by or visit one of the major coastal towns like Brighton or Blackpool. While the self-anointed “biggest casino brand” of the UK has been going since the ‘70s by the name of County Clubs, the company seems to have taken over the casino scene in the UK for the last few years. This is partly thanks to the fact that the casino took over Gala in 2013, and the extra 19 land-based casinos made them the largest in the UK. Online players can play with complete confidence since the internet casino is fully licensed by the Alderney Gambling Control Commission as well as the UK Gambling Commission.

Not only are they grand in scale, but they also bagged the ‘Casino Operator of the Year’ award as well as the “Socially Responsible Operator of the Year Land Based’ award. It’s a fact that these guys know how to run a land-based casino. But what about their online operations? Are they really as good as they seem? This online casino Grosvenor review focuses on outlining the good the bad and the lucky of this popular UK online casino, with a brief overview on their land-based ones, in case you fancy having a flutter there.

Keep reading to see what the experts have to say about the Grosvenor casino online. Review for yourself the pros and cons and then read on to discover our final verdict.

There are 57 Grosvenor live casinos across the UK, 8 of those spread over London, and the rest scattered in major towns in England, Wales and Scotland. If you are interested in visiting one, you can simply use their local casino finder on their website or check out our top 5 by clicking the Local UK Casinos tab further up the page to discover your closest spot. You will see that no matter where you are in the UK, you will never be far from a G casino! Well, except Northern Ireland, sorry folks. Grosvenor online casinos are known for their night life experience – they also have in-house restaurants and bars, as well as incredible shows and live music – so even if you aren’t feeling very flush, you can still make a decent night of it.

The land-based casinos include restaurants and bars offering a range of appetizers, such as Spicy Chicken Wings, Stilton Stuffed Field Mushrooms, and Crispy Duck with Hoisin &amp, Pancakes, wonderful dinners and sandwiches, from Persian Spiced Half Chicken to Posh Fish Finger Sandwich, and winning desserts. Premium long drinks include Bombay Sapphire Gin with Fentimans tonic water, Tin Cup Bourbon with apple juice, and Cîroc Red Berry Vodka with Bottle Green cranberry and orange.

Grosvenor Casino Review

Having a land-based entity enter the online gambling world is not new, there are dozens of examples of this cross-promotion scattered across this industry.

However, when one of the most prestigious names in the UK casino world decides it is time for them to get their piece of the online pie, we all perk up.

This review is about the Grosvenor Online Casino.

I’ll be trying to determine if the attention to detail for the online player matches that which the company provides for players who walk in the front doors of their land-based locations.

Let&#8217,s get started.

About Grosvenor Casino

The Grosvenor Casinos are some of the most prestigious in all of Europe. In the casino business since 1970, at the time of writing this review, there were 55 land-based Grosvenor Casino locations across the UK so you can imagine that the brand recognition is essential to their online success.

As far as their online casino goes, Grosvenor Casino is owned and operated by the Rank Group PLC. This publicly-traded UK firm is one of the largest gaming entities in that country. The online casino launched in 2007, and they have recently added a sportsbook to the mix, which I will also be reviewing here.

The casino has two gaming licenses, one from the UK Gambling Commission and one from the jurisdiction of Alderney. These two licenses, combined with the land-based locations, should give players a great sense of security when it comes to the management of their deposits.

Who Can Play at Grosvenor Casino?

Well, this is probably the most depressing part of this casino review. With the land-based licenses at stake, it is unlikely that Grosvenor Casino will be taking on players from around the world anytime soon. In fact, at this time, only players from the UK and Ireland are allowed to set up real money accounts at this site.

Now wait…don’t leave! This is still going to be an interesting review to read, I promise.

Software Suppliers

Even though the casino can only take players from the UK and Ireland, they aren’t holding back when it comes to content. The Rank Group has created partnerships with several high-profile casino software providers, many of whom they leveraged their land-based arrangements to secure. Have a look at the suppliers you will see when you start playing at this casino:

  • Aristocrat
  • Ash Gaming
  • Bally Technologies
  • Barcrest
  • Bede Gaming
  • Blueprint Gaming
  • Cryptologic
  • Electracade
  • Endemol Games
  • Evolution Gaming
  • Games Warehouse
  • IGT
  • NextGen
  • Novomatic
  • OpenBet
  • Playtech
  • WMS

This means you are going to see a lot of crossover content from what you may see in one of the land-based locations, as they will be powered by companies like IGT, Aristocrat, and Novomatic. Having Playtech adds one of the best online casino software companies in the market, and they also have the Live Dealer games leading supplier in Evolution Gaming. All in all, this is a fantastic display of games, and it only serves to make those of us who don’t live in the UK even more jealous.
All of these games are available in Instant Play browser format, with many of the games also mobile-friendly.

The Good Stuff

Cross Promotions with Land Based Casinos

I think this is the most important part about an online casino that has land-based ties. In some cases, the two operate as completely separate entities. In the case of Grosvenor, the fact that there is a tab on their homepage dedicated to their land-based business shows that they are not worried about whether or not you gamble with them live or online, they just want the relationship to be as strong as possible. I hope to see lots of cross-promotions by the group in the future.

Multiple Products available

I like when I can make one deposit and then play different games on the same platform. With a newly added sportsbook to go along with casino and poker, the Grosvenor gaming platform is well-rounded, giving you a chance to test your skills and luck across the full spectrum of gambling.

The Bad Stuff

Very Small Welcome Bonus

I will go into more detail about this later but assuming you come to find the online casino before you enter a physical Grosvenor location, you may find yourself completely underwhelmed by the Welcome Offer. I understand why they do it (they already give many bonuses in their land-based casinos) but still, the offer you will read about later on needs improvement.

Slow Website

In today&#8217,s world, we always seem to be expecting things to be faster. When it comes to the Internet, webpages now load in milliseconds, getting us closer to the information faster than ever before. The Grosvenor website is an exception to this rule, it is painfully slow to load, causing me mild panic when I don’t see the page load instantaneously.

Game Selection

Let’s get to the meat of this review: the games you can play online. With the multitude of software available, it won’t be shocking to find that there are hundreds of titles available for you to choose from. I will break them down into these categories:

Table Games

This is a dream for someone like me who not only loves table games like Blackjack and Roulette but also like to play games that look different to one another. Changing up the look of the table every so often can stop a game from going stale in the middle of a long session, at Grosvenor, you will find several different versions of the traditional Table Games.

Have a look at all the different Table Games available:

  • Baccarat
  • Blackjack
  • Casino War
  • Caribbean Stud Poker
  • Let it Ride
  • Red Dog
  • Roulette
  • Texas Hold &#8216,Em Bonus
  • Triple Action Hold &#8216,Em
  • Craps
  • Pai Gow Poker
  • Vegas Three Card Rummy
  • Sic Bo
  • Over Poker
  • Pontoon
  • Scratch Cards
  • Solitaire
  • Super Fun 21
  • Three Card Poker
  • American Blackjack
  • Around the World
  • Baccarat
  • Bingo
  • Blackjack
  • Blackjack Pro
  • Blackjack Surrender
  • Blackjack Switch
  • Bonus Bowling
  • Caribbean Poker
  • Casino Hold &#8216,Em
  • Casino Reels
  • Casino War
  • Craps
  • Derby Day Horse Racing
  • Dice Twister
  • Double Attack Blackjack
  • Final Score
  • Genie&#8217,s Hi Lo
  • Heads or Tails
  • Jackpot Darts
  • Keno
  • Knockout
  • Let Them Ride
  • Lucky Blackjack
  • Mahjong
  • Mega Ball
  • Pachinko
  • Pai Gow Poker
  • Penalty Shootout
  • Poker Three
  • Pontoon
  • Red Dog
  • Rock Paper Scissors
  • Roller Coaster Dice
  • Roulette
  • Sic Bo
  • Single Deck Blackjack
  • Tequila Poker
  • Wheel of Light
  • Wild Viking
  • Baccarat
  • Blackjack
  • Roulette
  • Sic Bo

Live Dealer Games

As mentioned, the Live Dealer games at Grosvenor, which games are being dealt by a real person over a live stream in a studio in Eastern Europe, are provided by Evolution Gaming. This developer is focused solely on Live Games, constantly trying to improve the quality of the stream and adding games where possible.

At Grosvenor, you can do your best to replicate walking into one of their properties by trying one of these Evolution tables:

  • Baccarat
  • Blackjack
  • Roulette
  • Ultimate Texas Hold &#8216,Em
  • Three Card Poker
  • Casino Hold &#8216,Em


When a casino uses more than one software provider, it is typically to add as much slots content as possible to their offering. Slots are the most profitable part of any casino and having as many titles as possible means, you are more likely to hang around and play for longer.

I stopped counting at 200 slot machines in the lobby, I know there are tons more, but I figured I would leave you with a list of some of my favorites:

  • Bouncy Balls
  • Bounty of the Beanstalk
  • Bruce Lee
  • Burning Desire
  • Chain Reactors 100
  • Chain Reactors Super Trails
  • Chests of Plenty
  • Cleopatra
  • Dazzling Diamonds
  • Deal or No Deal
  • Deal or No Deal: The Banker&#8217,s Riches
  • Elvis: The King Lives
  • Fairest of Them All
  • Fairy Queen
  • Fairytale Legends: Hansel &amp, Gretel
  • Fairytale Legends: Red Riding Hood
  • Faust
  • Fire Horse
  • Guns N&#8217, Roses
  • Gypsy Moon
  • Happy Fruits
  • Heart of the Jungle
  • Irish Luck
  • Jack and the Beanstalk
  • Jackpot Cherries
  • Jackpot Jester 50000
  • Jewel Strike
  • Jewel Twist
  • King of Slots
  • KISS® Shout it out Loud!
  • Kitty Glitter
  • Koi Princess
  • MegaJackpots Isle O&#8217, Plenty
  • MegaJackpots Siberian Storm
  • MegaJackpots Star Lanterns
  • MegaJackpots Wolf Run
  • Mega Joker
  • Mega Moolah
  • Mega Pots Bar-X Gold
  • Merlin&#8217,s Magic Respins
  • Merlin&#8217,s Millions with Superbet
  • Michael Jackson: King of Pop
  • Montezuma
  • Moon Shadow
  • Motörhead
  • Orca
  • Pentagram
  • Pet Luck
  • Reel King
  • Reel King Potty: King Pot Edition
  • Stellar Jackpots with Chilli Gold x2
  • Stellar Jackpots with Dolphin Gold
  • Sunset Reels
  • Super Diamond Deluxe
  • Super Graphics Upside-Down
  • Super Monopoly Money
  • The Sky&#8217,s The Limit
  • The Wild Life
  • The Winnings of OZ
  • Thunderstruck II
  • Titanic
  • Top Cat
  • Wheel of Fortune On Tour
  • Wheel of Fortune Triple Extreme! Spin
  • Wild Times
  • Wild West: Hi-Roller
  • Wild Wild West: The Great Train Heist
  • Zeus 1000


The sportsbook product is relatively new for Grosvenor, it launched in 2017. This is an interesting move by the group, running a sportsbook requires an entirely different set of skills than their casino team likely has on staff. I have to presume they have brought in the right people to manage this book so I will focus on the product itself.

When first loading the sportsbook page, I am presented with the games that are happening live around the world that allow in-game betting. I was pleased to see not just European sports but also an NFL game. Live betting has become incredibly popular in recent years, it seems people just can’t handle betting only on the final score of a match that takes hours to complete. Being able to bet on that game while it is in progress satisfies the needs of those who get a bit anxious while waiting out the end of the game.

Another excellent feature right on the homepage is the option of setting what type of odds you want to see. You can choose between American odds, Decimal odds or Fractional. This means that no matter what style you are used to, you can find it at Grosvenor’s sportsbook.

From a betting perspective, on the left side of the page is a list of the available sports that have odds provided. Here is a sample of what you can choose to bet on:

  • Horse Racing
  • Baseball
  • Basketball
  • Volleyball
  • eSports
  • Chess
  • Soccer
  • American Football
  • Boxing
  • MMA
  • WWE
  • Winter Sports
  • Ice Hockey
  • Aussie Rules
  • Rugby League
  • Rugby Union
  • Tennis
  • Cricket
  • Golf
  • Bandy
  • Floorball
  • Handball
  • Table Tennis
  • Trotting

I’ll be honest, there are a couple of sports I don’t even recognize up there (I mean, what the heck is Floorball??). Overall, I am very impressed with the array of sports that you can bet on, given the clientele is UK based, I would have expected less American sports to be on the bill.

By all accounts, you can make all the standard wager types at Grosvenor, unless you want to get freaky with your bets, you should be covered here. This is an excellent sportsbook for the recreational gambler.


Grosvenor Casino also has a full poker section, complete with its own promotions, Loyalty plan, and sponsored players. The site focuses their attention on the land-based poker tour that they operate, the GUKPT. These smaller buy-in events have produced massive prize pools while remaining more focused on the recreational player, you can qualify for all of the live events by playing on their online site.

As for promotions, you will find Cash Game Leaderboards, Guaranteed Tournaments, and Freerolls that allow you to build your bankroll without having to risk a cent. I love that they have a Student Poker Tour, along with being a part of the larger Universal Poker Championship, a network promotion guaranteeing $500,000 to the winner.

Overall, this poker site is perfect for players as it isn’t nearly as vast as sites like PokerStars, meaning you actually have a chance of being a winning player without having to play in a 15-hour tournament.


It is evident that content isn’t going to be a problem at this casino, what about the promotions? Let’s dig into a couple that caught my attention during the review.

No Deposit Bonus

There is a $20 No Deposit Bonus available just for registering an account at Grosvenor Casino. The catch here is that you must already be a member of the land-based casino. For those of you in North America, you may not know that casinos in the UK require you to be a member to gamble there.

At any rate, the wagering requirement for the free $20 is an incredibly low 1x. Yes, you read that right. All you have to do is wager it one time through, and you can withdraw the money. Basically, if you get lucky, you could play one hand of Blackjack and walk away with $20. But come on…you aren’t just going to hit and run, are you? Seriously though, go to a live location and create an account ASAP to take advantage of this offer.

Welcome Bonus

I hope you take advantage of the No Deposit offer because the Welcome Bonus is nothing to write home about. It is a 100% match bonus to a maximum of $20.

No, I did not leave off a zero or two from that number. The maximum bonus you can receive is $20. I was stunned when I saw this, this is a significantly smaller number than most other online casinos that I have reviewed. Even with a very low wagering requirement of 5x, I still think the casino can do a little better with this one.

Live Casino $5,000 Leaderboard

This is a promotion designed to get you to try the Live Dealer games at the casino. For one week only, the more you play, the more likely you can advance up the leaderboard and win your share of $5,000. Here are some more details on this excellent offer:

The more you play, the higher you’ll rank. Top the leaderboard and get a £500 bonus!

To get your share:

  • Opt in
    • Deposit and stake £50+ on Live Casino
    • Every £50 staked is a point on the leaderboard

This is a great promotion for many reasons, not the least of which is that 185 players are going to get some sort of bonus for participating.


Considering the casino only has to cater to players from the UK and Ireland, the payment processing should be a relatively easy process for Grosvenor Casino. It is hard to tell online if you are able to process payments through their land-based facilities, but I would sure hope they do allow that, as that would be the fastest and least expensive way for the group to process player payments.

Deposit Options

  • Check
  • Laser
  • Maestro
  • MasterCard
  • Neteller
  • PayPal
  • Solo
  • Switch
  • Ukash
  • Visa
  • Visa Electron
  • Wire Transfer

Withdrawal Options

  • Check
  • Maestro
  • MasterCard
  • Neteller
  • PayPal
  • Skrill
  • Ukash
  • Visa
  • Visa Debit
  • Visa Electron
  • Wire Transfer

Comp Program

Ok, now here is where we finally see the benefit of crossing over between the land-based and online platforms. When you sign up for their loyalty scheme, you will be given a Player Card that can be used to accumulate points anywhere in their land-based casinos as well as online. Finally, there is a program that ties the two entities together, and I couldn’t be more pleased!

The details of the program are all laid out in the Loyalty section of the site, and I have to tell you that after reviewing literally hundreds of online casinos, this is by far the best explanation of a loyalty program I have ever seen. Just look at this easy to understand table of how you earn points:

I mean, it doesn’t get any easier than that. You also earn one point for every $1 you spend on food and drink in the land-based casinos, I suggest you get to eating there every day!

When you are ready to redeem points, you can select from hundreds of items out of the Grosvenor Gift Catalogue, everything from luxury hotel stays to electronics to musical instruments can be selected, and whatever you choose will be sent to the Grosvenor location closest to you at no charge.

VIP Program

On top of having a top-notch Comp Program, Grosvenor seems to have two additional levels of VIP Cards than you can attain by playing even more in the casino. These are the Gold Card and the Black Card, and here are some details on both levels:

PLAY POINTS Gold Card customers receive special privileges in our casinos, online and through your mobile. Having a Gold Card or becoming a Gold customer

  • Great bonus levels on each Play Points promotion &#8211, online and in your casino.
  • Special access to deals and offers, only available to Gold Card holders
  • Redeem Play Points for personalised rewards
  • Birthday offer just for Gold Card customers

To be awarded a Gold Card, you will need to earn 8000* over 12 months. This can be done anywhere in the casino, online or via your mobile. The 12 month window can start anytime, and we will be checking regularly to invite customers hitting that level to join the club.

Exclusive Black Card benefits

  • Enhanced Play Point Earning
  • Personal account manager
  • Complete account discretion
  • Direct personal access to the Black Card team
  • Invite-only events and hospitality
  • Exclusive in-casino promotions
  • Exclusive online promotions

As you can see, there are distinct advantages to earning your way into these exclusive clubs.

Customer Service

There are several ways to contact the customer care department of Grosvenor Casino. First and foremost, if you live near a land-based location, you can simply walk in and speak to an agent live and in person. To me, this is a total game-changer for the industry. This allows the player to be in full control of the support communication, you are standing in front of someone who will hopefully be able to solve your issue quickly.

The site also has an extensive series of articles covering many common help topics, you can search by keyword, and hopefully, the answer to your question will just come up on the screen. If you can’t find what you are looking for there, then you can call the casino via their toll-free telephone line, or connect via their Live Chat feature. You also have the option to email them, or even MAIL THEM A LETTER if you can imagine that!

Would I Play at Grosvenor Casino?

Would I play at this casino? Damn, I might just move over to London for the opportunity to access this great property. Not only am I enthralled with a company that combines land-based and online gaming experiences, the fact that Grosvenor has done it so well is a huge win in my book.

With an extensive Comp and VIP program that brings together your time spent both in-house and online, you are going to be able to accumulate rewards faster than at most online-only sites. As for the product offering, the recent addition of sports betting to the fold gives Grosvenor a full-scale operation which allows you a single-wallet access to many different types of action.

Seriously, aside from the small Welcome Bonus (which is easier to convert than anywhere I have ever seen, BTW), I can’t find many faults with this casino at all. If you live in the UK or Ireland, then I highly recommend you march into your local Grosvenor Casino and become a member if you aren’t already, then head over to their website and start playing right away!

Grosvenor Casinos Reviews

Disgusting thieves. I dont know how these people are allowed to continue robbing people under the disguise of a &#x27,casino&#x27,. There is no fair play and they just take ur money without giving a free spin or bonus. And when u fo get 1 bonus, its nothing compared to what u have put in. I played 2 games with £45 pounds and I got 1 bonus after spending £22 and the bonus paid me £3..I continued on the same game and all of a sudden &#x27,technical fault&#x27, kick you out, started again and showing I am down 90p. when on the top left hand it shows that I was actually down £25. complete scamers.

Next game I spent all the remaining money and not one free spins. People continue to write ur reviews and post ur horrendous experience about these criminals. the more people that are made aware of them. the more people will stop playing on their site.

I used to spend a lot when they were actually playing fair. However, since I noticed in October 2021 that they changed the how the site is set up and realised that they have rigged the games. I have stop spending my hard earned cash. I will not spend more than £50 per month with them now..and thats IF I decided to go on there on a monthly basis. I expect to loose some time BUT I AM NOT AN IDIOT TO KEEP GIVING U MY MONEY AND LOOSE ALL THE TIME.

No wonder you see them advertising on TV. they are loosing costumers because there are thieves.


Read 1 more review about Grosvenor Casinos

Stay away from this site .

Stay away from this site, if you want to lose money you are in the rigth place, bunch of thieves, WORST house to play (casino,slots)online.

Don&#x27,t even entertain this casino

Don&#x27,t even entertain this casino. Spent £1000 in just over an hour, 3 bonus&#x27,s and very few payouts in normal game.. Everytime it showed i&#x27,d lost over £300 it crashed starting all over again. Played a high volatility game but after crashing took me over a £300 loss each time. Gave up in the end and will go to a more transparent and fairer casino

That is why I like trustpilot

This is an edit, less than 24hrs after I made a bad review in trustpilot my issue has been solved.

A joke of a site.Gave me a bet £5 and…

A joke of a site.Gave me a bet £5 and get a free £5 bet.Did this then receive an email stating I no longer eligable for best odds guaranteed on horse racing and my stakes are restricted to around 16p!!Won no more than £15 with them.Don,t know how these sites survive.Have around 45 other bookies to choose from who don,t restrict my stakes etc

I withdrew £1,100 on the 12th January…

I withdrew £1,100 on the 12th January and 17 days later I am still awaiting the funds.I tried live chat to find out why but the site appeared unable for me to write my complaint. I am at a loss as to what I do next. this is terrible service.

Grosvenor – The Kings of Chaos

Grosvenor have got to be one of the most chaotically run online bookmakers/casinos out there.

They seem to keep suffering &#x27,technical issues&#x27, (as their woeful customer service agents would say) regarding promotions. A recent one they made a real howler, crediting £10.00 free spins on a slot instead of 50p in value.

I was not eligible for this bonus, yet my account has been mysteriously restricted from taking part in bonuses. Some customers made thousands on that one mistake, and it look like those who didn&#x27,t even qualify for it are the ones who are being punished.

Another promotion recently was the cashback offer if a horse finished second. Again, true to Grosvenor&#x27,s chaotic principles, they have restricted my account without any notification apart from a deliberately ambiguous generic message on the promotion page, which states that only eligible customers can take part.

Sounds reasonable, right? Until you discover that they DO NOT tell you if you are eligible or not until AFTER you have placed a qualifying bet and in my case, won it.

After several deeply frustrating live chat exchanges and emails, I finally did get the payout, but only after threatening to complain to IBAS.

Also their customer service is amongst the very worst I have ever encountered from any company. They DO NOT reply to emails unless several are sent, and the live chat agents. oh my days, be prepared to bang your head against a concrete wall. Apart from generally not knowing the terms of their own promotions, they have a nasty habit of disconnecting chats before a customer has finished with their query. It&#x27,s happened to me half a dozen times at least, and it doesn&#x27,t matter how much you complain, the standard does not seem to change. One word describes their customer service. Dysfunctional.

So to summarise – so-so website layout, promotions are plagued with technical problems, staff do not know the terms and are often rude, emails are ignored and threats to complain to IBAS are commonplace.

Worst online casino in the world!

Worst online casino in the world!! Will just rob your money over and over again and feed you back stupid returns!! Also it’s very rigged these slots!! Every time I get a bonus I know how much I’ve won b4 the bonus even starts! Sometime I don’t even get to play the bonus, you just get kicked out and see that you’ve won £30 quid after feeding it hundreds!! I have all my game plays recorded so you can’t tell me it’s not rigged! Also these clowns will reply with any problems message rank! Which I do over and over again and when they realise that your actually getting robbed they just won’t reply to you so that’s also pointless!! PLEASE DONT PLAY HERE!! You’ve been warned! I think everyone should keep writing messages and rating these thief’s 1 star until they are officially the worst casino out here!! Tossers

Read 5 more reviews about Grosvenor Casinos

Awful customer service

Awful customer service, didn&#x27,t inform me I was ineligible for promotions and took £41 back for a mistake they made with the casino offer recently

what a disastrous January for them

what a disastrous January for them. From hero to zero. After messing up with the free spin thing, they now stopped paying the horse refund, without notifying costumers that are not eligible anymore ( what the Gambling commission think about this behaviour?)
Now more a circus than a bookie (judging by the amount of clowns hired, at least)

avoid avoid avoid

avoid avoid avoid. awful slot payout and not one bonus and I never received welcome offer of free spins. emailed them over 4 weeks ago with no reply yet they keep sending me offers of further free spins or bonus money if I deposit. fool me once shame on you, fool me twice shame on me! as if I will deposit again to this scam site!

They have been found guilty of social…

They have been found guilty of social responsibility failures and failing to protect vulnerable customers.

Without doubt one of the best I’ve been…

Without doubt one of the best I’ve been with , had quite few good wins, thought they might close it , withdraws money, money in bank same day, the numerous problems I’ve had with other companies, this is by far the best I’ve joined , thanks, really recommend ⚽️


Awful! Slow and glitches all the time. Trying to access your sports bets is a battle.


Awful. 4 days I&#x27,ve been locked out of my account. Grosvenor give me tripe about a free spins offer going wrong – their error not mine, why am i still locked out of my account, i didn&#x27,t even win anything from your free spins – avoid these charlatans like the plague, plenty of others out there

Scam. Won £12. Now 1 month on and I am yet to be paid. Let alone withdraw the funds. USE MORE REPUTABLE SITES IF YOU DO NOT WANT TO DEAL WITH CROOKS.

zero communication

joined a few days ago deposited a total of £190 and had a pending withdrawal of £190 only to be logged out of the casino mid play.
when I tried to log back in had the suspended account message
I have not received any emails or communication to let me know what has happened and what to do to resolve this.
tried live help all I got was a copy and paste message 6 seconds after my query something about a technical error.
reading the comments below looks like a lot of people having the same issues
a simple email telling me what has happened would have been nice
but to have zero communication is not on.
so from my experience I would not reccomend using this casino.


You have paid a number of people double and you have removed winnings from people who shouldn&#x27,t have had them removed due to an error on your part. You were happy for me to lose £200 2 hours before I did the offer. Why haven&#x27,t you refunded this?

You really need to be investigating the accounts you have ALREADY paid out, and them you have paid DOUBLE to! Unreal how pathetic you are as a company.

PS, I am in the process of lodging a complaint to IBAS.

Read 1 more review about Grosvenor Casinos

An embarrassing shambles

An embarrassing shambles. The site is so glitchy, slots and games constantly close and when you try to reopen says you already have a session open, constant pop ups saying there’s an issue with the game you’re playing. Then to top it off they recently offered a promotion where they issued the wrong amount for free spins. My account was locked with no explanation and my withdrawal was cancelled. Live chat were vague saying my account was under review. Managed to login a few days later after receiving an email saying my account was unlocked to find money missing, no explanation, no apology for their monumental mistake. An absolute joke of a casino.

Would give 0 stars if I could

Would give 0 stars if I could. They put out promos such as “deposit x amount and get y free spins”. I did the offer, withdrew my winnings only to have them lock my account.

How on earth this is a reputable casino I’ll never know. I have more trust in the guys throwing dice in the alleys until officer leroy comes up and he&#x27,s like &#x27,hey i thought i told you. &#x27, and i&#x27,m like, yeah, whatever!

Grosvenor Casino Review

Make your first deposit of &pound,20 or more Grosvenor Casinos will give you &pound,20 . You earn your bonus simply by making your first deposit.

Grosvenor Casinos Review

Online casino gambling in the UK has become so big that if you are tying to find a new place to play, the staggering choice can leave you in a quandary. How can you possibly know not only which places are reputable, but which would best suit your bankroll, tastes, and style of play and which are best left alone? That is where the online casino reviews of our experts at can help.

One very good rule of thumb is to focus on a place that has a solid reputation and has been around long enough to have an established track record in the business. Grosvenor Casino, which started out as a land-based casino, before expanding to online gambling, has been in the casino gambling business for over 40 years. This trusted brand is clearly a casino that knows what it is doing and knows how to attract and keep customers.

Grosvenor online casino promotes itself as &ldquo,UK’s Biggest Casino Brand.&rdquo, As the successful operator of some 56 land-based casinos across the UK plus its online casino, the Grosvenor name is probably already familiar to you. If not, you should still check out what this casino has to offer, especially if you are a small bettor. You may be pleasantly surprised because in some ways it is quite different from the typical online casino.

Grosvenor is owned and operated by the Rank Group and licensed and regulated by the Alderney Gambling Control Commission and the UK Gambling Commission. Rather than rely on a single provider for its games, Grosvenor uses software from multiple providers. These include, among others, Playtech, IGT, Aristocrat, Novomatic, OpenBet, and Virtual Fusion. All of the providers are reputable firms that deliver quality products.

If you choose the downloaded version, you will have access within minutes to a fine selection of games from Playtech. Or, if you prefer, you can select the no download instant play flash version which lets you play on any browser from games from assorted other providers. A third option is to play selected games anytime, anywhere you wish, on your Apple iOS, Android, or Blackberry mobile device.

The Grosvenor Casinos brand has always been focused on UK players, and thus far the company has not shown an interest in expanding internationally. Thus, Grosvenor is available only in a few select countries, and the U.S., unfortunately, is not one of them. However, if this online casino is open to you, we highly recommend it.

Grosvenor Casinos Review


Grosvenor Casinos is home to several hundred games, including more than 200 slots. That translates into more than enough choice and variety to satisfy the tastes of most players. While long time Playtech fans might be disappointed that not all of the Playtech games are offered, for example, the very popular Marvel slots, the selection is still very good.

You also get the benefit of being able to venture out and try new games from other providers that you might not have played before. Of course, progressive jackpot slots are included in the mix. The top jackpots pay as much as &#036,1.5 million, and some lucky player, maybe you, will be the next to hit one!

If you prefer table games, you are also in luck. For example, both blackjack and roulette come in many different varieties, so you are not limited to only being able to play the game one way. Some of the different ways you can play blackjack include Classic, Multi-hand, Vegas, and European Blackjack.

If roulette is your game, you can play Classic European Roulette or you can be adventurous and try another form of the game, probably for the first time. At Grosvenor, you can play Pinball Roulette (using a pinball table instead of a wheel) or Money Wheel Roulette (where you can win up to 40x your stake). Or play Double Bonus Spin Roulette. This unusual game includes a wheel with a yellow section. You get two free bonus spins if the ball lands on yellow. You can also bet on yellow (not a good bet statistically, but a small bet is okay occasionally for fun), and if you win, get a huge payout.

Another exciting option that many Grosvenor online casino players enjoy is to play blackjack, roulette, baccarat, or casino hold em with a live dealer. Getting to watch the wheel in motion or cards being dealt out and carrying on a conversation with the dealer and other players, you will feel like you really are in one of the Grosvenor land-based casinos and not online at all!

If you are undecided about what to play, Grosvenor Casino gives you the option to play for free before putting up real money. You won’t be able to do this with the live dealer games, however.

Grosvenor is also a casino that is very accommodating when it comes to betting limits. Large and small stakes players alike should have no problem finding the right stakes game to suit their bankroll and betting style. For example, at the live roulette tables, bets are accepted from as little as 50p to as much as 50,000 GBP. At the live blackjack tables, the range is from 3 to 5,000 GBP.

Grosvenor’s long history and established presence, along with the Alderney licencing (known for being very strict) should leave no doubt that this a reputable casino and that you are being treated fairly as a player. What is missing from the website, however, and should be provided, is actual documentation. This reviewer would like to see published reports of recently determined average payouts for the different games.

Deposits and Withdrawals

Banking at Grosvenor casino online is simple, fast, and safe, just as you would expect it to be. While you don’t have as many methods available to you as in some of the large international casinos, if you live in the UK, you should not have a problem. You should check with the casino if you can use the same method for withdrawal.

One really nice feature about the Grosvenor online casino banking system is its use of a single wallet. So if you also like to play in any of the Grosvenor land-based casinos, you keep the same account and can readily access it either online or at the casino, as you prefer.

Whatever banking method you select, the casino’s use of advanced encryption technology keeps all of your personal information and financial transactions safe and secure.

  • &pound,20 bonuse for a deposit of &pound,20 or more
  • Playthrough required for withdrawal: 5x bonus

Loyalty Program

The Welcome Bonus may not seem like much, but if you become a Grosvenor online regular, that is just the start of many more great rewards you can earn. Every time you play, whether online or in one of the many Grosvenor casinos, you receive &ldquo,play points&rdquo, which you can accumulate and redeem either for cash, online gifts, or casino comps. Furthermore, if you play both online and at the casino, your points are interchangeable. For example, the points earned online can be later redeemed for a free meal in one of the casino’s restaurants.

Different games earn points at different rates. Every 100 play points earned are worth 1 GBP in comp dollars. Frequent players who are able to accumulate lots of points may qualify for expensive gifts like iPads and luxury hotel getaways included in the casino’s catalogue.

All players upon first signing up receive a play point card with their player ID No., which is used for point tracking. However, a special Gold Card is issued by invitation only to a select few qualifying players. Gold Card players receive many extra privileges such as special promotional offers not available to other players and invitations to exclusive events.

In addition, the casino has a special by invitation only VIP Club for qualifying online players. Grosvenor VIPs receive their own personal account manager, priority sports betting service, a VIP helpline, increased table limits, invitations to special events, and other exclusive offers. They also have the opportunity to refer a friend and receive a percentage of their friend’s losses, and the referred friend gets a special bonus as well.


Grosvenor Casino has only been in the mobile casino industry since 2011 but in that time it has carved a niche for itself as a colorful, diverse and efficient mobile casino. The mobile site can be accessed by both iOS and Android devices, including iPads and tablets. Blackberry phones can get in on the action but only for 3 games, which is quite a limited choice. The graphics are enticing and eye-catching, while also easy to operate.

There are some fascinating welcome offers at Grosvenor mobile, the most interesting of which entails you getting back 50% of what you have lost in your first month as a member, of up to &pound,500. While Grosvenor does not offer as many payment options as other casinos, it accepts Visa, Ukash, PayPal and a few others just as smoothly through a mobile device as through the computer version of its site.


Grosvenor is a well-developed and exciting UK casino to play at, but its multiple restrictions can be a nuisance for many players. First of all, it only accepts players from a handful of nations, and it does not seem interested in expanding any time soon. Secondly, the casino and customer service are only in English. The welcome bonus is small, while the payment methods accepted are somewhat limited. The casino has a wide selection of games to choose from and it allows its players to initially play for free. If you are a UK player, though, you will be well-satisfied with Grosvenor which is a renowned and reliable land casino brand within the UK itself, and whose online games offer a certified 97% payout.

Grosvenor Casino: Deposit £20, Play With £50

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