MoonGames Casino

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Moon Games Casino Review

We’ve thoroughly reviewed Moon Games Casino and gave it a good reputation rating. It’s generally a good casino to play at, but there are some things worth noting. In our review, we’ve considered the casino’s player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Moon Games Casino is related to other online casinos listed below and its rating is also positively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Moon Games Casino is a smaller online casino revenue-wise. However, it’s a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn’t have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 1 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 1,386 black points in total, out of which 1,386 come from related casinos. You can find more information about all of the complaints and black points below.

Warning: Moon Games Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino’s players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino’s Terms and Conditions if you decide to play at it.

Moon Games Casino is a good online casino. We’ve given it this rating because we think it’s doing many things well, however, there is something holding it back from getting a very good or perfect reputation rating from us. Even despite that, you can expect this casino to be a good place to play at.

Moon Games Casino

Players from United Kingdom are welcome at Moon Games casino.

Overview

Review last updated – January 2022

Moon Games is part of the 888 Group, one of the best-known online gambling brands in the world, having household recognition both in and outside those familiar with the gambling industry. They were one of the pioneers of remote gaming, they now employ over 1300 people and have an annual revenue measured in hundreds of millions. The group holds multiple licenses including Gibraltar by Gibraltar Gambling Commission, the MGA in Malta, the UKGC in the United Kingdom alongside licenses in both Ireland and the United States, though the licensing for different properties may vary. The website is based upon a colour theme of white, black and red and the logo is their brand name in white block capitals with a red and white casino chip encircled by a planetary ring to the left.

Trustworthiness

Moon Games and other 888 run casinos have a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, 888’s position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and 888 have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that 888 has given to BetBlocker – a project that supports thousands of gambling addicts every day – does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we’re we’re happy to acknowledge that 888 policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

Bonuses

BONUS CODE:

Payout Speed : 5 days

Due to some odd promotional rules (Moon Games cannot remove bonuses), our reviewer could not test the Neteller withdrawal times. The Moon Games website does not list the time frames for withdrawals. As such we’ll assume that they process Neteller withdrawals within 5 days.

Minimum withdrawal – None listed.

Maximum withdrawal – £1000/day, £2000/week, £3000/month.

Banking options available – Credit/Debit cards, Neteller, PaySafeCard, UKash, PayPal

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

Moon Games casino use proprietary software (their own software) that goes under the name Dragonfish (formerly Random Logic). All 888 associated casinos use this software. To find out more check out our Dragonfish Information Page.

Game selections are as follows,

Download

Instant

Table Games – 35

Table Games – 19

Customer Service

Email Testing Record

  • December 2016 – Need to register to get support
  • November 2014 – 6 minutes
  • June 2014 – No Response
  • December 2013 – Email form not working
  • August 2013 – 5 hours 42 minutes

Licensing

MoonGames hold the following gambling licenses :

  • United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MoonGames currently use eCOGRA. You can find further information regarding this regulator’s complaint policies here.
  • Gibraltar Gaming Commission – The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator’s complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

Moon Games does not accept players from the following countries: Antigua and Barbuda, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Israel, Italy, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Email : [email&#160,protected]
[email&#160,protected]
[email&#160,protected]
Phone : UK – 0800-279-3222
International – +44-203-544-6731
VIP – 0800–680–0638

Slots RTP

Moon Games provide the RTPs for all of their slots games.

Comp Points

The Moon Games comp point program rewards you with 1 comp point for every £10 wagered and once you have 100 comp points you can convert them to £1 cash. This is the same as the standard Playtech comp point program.

Closing Thoughts

While we would love to see the extended 888 group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they’ve shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player’s choosing to play with 888 should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

Associated By Company

Other Associations

COMPLAINTS

Best Casinos: United Kingdom

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COMPANY INFORMATION

Website:
Ownership::
Affiliate Program::

GAMING LICENSE

CASINO SOFTWARE

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Responsible Gambling

This site advertises gambling. Gambling is a risk based activity – the entertainment value is directly derived from the risks being taken. ThePOGG.com always encourages all players to engage with gambling in a responsible fashion and accepts no liability for any harm or detriment that may result as a consequence of your engagement with the gambling services advertised here. All gambling you undertake is strictly at your own risk. If you are concerned about your gambling you may find that our free responsible gambling tool BetBlocker useful to help manage when you can access gambling services

ThePOGG.com – taking Responsible Gambling seriously

Gambling is an adult activity and no part of this site is intended for use by anyone beneath the legal age required to engage in gambling within their jurisdiction of residence.

Moon Games Casino Review

MoonGames Casino originally started out as an online bingo website in 2013 and in more recent years has added an online casino to their bingo offering. Moon Games is owned Daub Alderney Limited and operated by Virtual Global Digital Services Limited who are part of the famous 888 group that has been providing safe online casinos registered to the Great British Gaming Commission for many years.

MoonGames online casino hosts over 300 online video slot, casino, live dealer and instant games that will keep you entertained all day and all night. Navigating the website is really easy with the most popular games listed on the home screen and a ‘slots’ and ‘instant win’ tab in the main navigation bar make it easy for you to find the type of games you want. The casino games are provided by industry leading game makers like NetEnt, WMS, Microgaming and Eyecon, so you’ll be able to access a long list of quality casino games.

There is an opportunity to earn loyalty coins which are awarded when you hit the deposit requirements. 10,000 coins can be redeemed for £1 of bonus money. In addition, MoonGames players are frequently rewarded with free spins vouchers for a chance to land some winnings without having to commit any of your own cash.

Moon Games Casino Review

Moon Games boasts a range of games from online casino and slots to slingo- if you’re a fan of online game then check out our Moon Games Casino review.

This site has a distinctive fantasy theme, displaying a solar system background and an astronaut on every other banner. Watch the cosmos and gaming world collide.

We have loads of experience in reviewing the gaming sector and we have thoroughly researched and trialled this particular site.

WIN UP TO 555 SPINS

New players only, 18+. Valid until further notice. Min dep £10 for 1 wheel spin. Wheel prizes and odds vary &#038, include free spins [FS] and Games bonuses [GB]. FS wins granted in Games Bonus [GB] over 4 days &#038, valid for 3 days. GB valid on selected games only. WR: 85x GB. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Withdrawal restrictions apply.

Our team sift through the games, features, promotions and software to give you an overview on this site. Keep reading to see what we thought!

Table of Content

Welcome Bonus &amp, Sign Up Offer

What is the first deposit bonus?

The first thing that caught our attention about this site was the unique welcome bonus which offers new players the chance to win up to 555 spins on Starburst when they minimum deposit £1o and spin the wheel!

Welcome bonuses are one of the most striking features of a site, that’s because online casinos like to emphasise their generosity. As the competition hots up, many of the sites are offering improved welcome deals for new players.

Existing Players

If you are a regular player, you will be given the chance to win free prizes with Daily Bonuses. If you have staked on the site, you could be given a spin on the wheel.

There are 12 prizes up for grabs and you are guaranteed one of them. Sign-up and login to find out what prize you could enjoy.

You can also stay on top of the various promotions on display. They are constantly providing existing players with different perks, free spins and other casino bonuses.

Important Information

Owner 888 UK Limited
Website www.moongames.com
Established 2013
Offer WIN UP TO 555 SPINS
Minimum Deposit £10
Accepted Currencies GBP
License License
Payment Methods Mastercard PayPal ApplePay Visa Bank Transfer
Software Dragonfish
Support Live Help | Tel: 0800 279 3222 | Web Form

Visit Moon Games

Games Available

Moon Games Casino has a catalogue of different games from slots to instant-win scratch cards. We take a look at the different games and what they provide at this slot site.

In the name of slots, this site has gone that extra mile. They’ve given you the moon and more on this one. Sorry for the pun, but it really is a copious catalogue full of thrilling slots. In fact, slots have an entire category to themselves and there are some other games that you can enjoy too.

Find the following on their slot selection:

  • Trending &#8211, The games are organised into sections, one of them is to round up all the trending games. These are the most right now.
  • New Games &#8211, There are always emerging slot games from all the big creators.
  • Progressive &#8211, The progressive part is referring to the jackpot. Find slot games with progressive jackpots, and potentially activate life-changing sums of money.
  • All Slots &#8211, If you’d rather search through the entire catalogue, then why not check the whole list.

You won’t be short of choice when it comes to different slots. Pick out the very best games, including new, classics and more.

Here are some of the big-name slots that we managed to find at Moon Games:

As you can tell, they are a provider of all the best and most popular sites. There are many timeless classics including in their batch of video slot games. Each of them has its own features, functions and even bonus rounds.

More Features

This site also offer a range of table games and live casino games, including live Blackjack and live Roulette.

You can also enjoy a lot of slingo games, keno and other arcade games too. Find your favourite by simply visiting the game selection.

Moon Games Mobile

Spin the slots from wherever you are, you can now play from your mobile phone, tablet or laptop.

It is now easier than ever to enjoy these games from your mobile device. Simply, visit the Internet browser and go to the site, it will then convert to the mobile casino version.

Owner and Licensing

Moon Games Casino is owned and operated by 888 UK Limited.

They are licensed by the UK Gambling Commission and Gibraltar Betting and Gaming Association.

Software

Moon Games Casino is powered by the below software providers:

After trialling the online casino games for ourselves, we were happy with how reactive the software is and how simple it is to use. Enjoy free-flowing games without any disruption, thanks to the seamless technology.

Payments Types and Withdrawals

Deposit methods are imperative, ensure that when joining an online slot site, that they have your preferred payment option.

Remember, that each deposit method comes with its own terms. This means how long it takes to withdraw, process and minimum deposits could vary.

The payment methods accepted are below:

  • Debit Cards
  • Bank Transfer
  • Apple Pay
  • PayPal online casino

Above, we list all of the deposit and withdrawal methods. There are other factors to be aware of too.

  • Processing &#8211, Processing time is how long it takes for your withdrawal to make it to your bank. Moon Games processing time is between 3 and 7 working days.
  • Deposit &amp, Withdrawal Times &#8211, Check the terms and conditions for more detail on the minimum and maximum amounts you can deposit. You can deposit £5 but there’s more information on what you can deposit and withdraw on the T&amp,C’s.
  • Wagering Requirements &#8211, Each promotion comes with a wagering requirement. This is completely normal. They have individual terms, find out by reading the small print.

You will need to stake the bonus amount, a set number of times before being eligible to withdraw any winnings.

Customer Support

If you would like to speak to the customer support team, they can be contacted through live chat, email or telephone.

The customer service email address is [email protected] and their phone number is 0800-279-3222 (Toll Free from the UK) or 44-203-544-6731 (outside the UK).

Sister Sites

Check below to see similar sites from the same group.

Summary

This site is an awesome one for new slot players. It comes with a generous welcome promotion and the entire site is simple to use.

Although we have highlighted its ability of captivating newcomers, there are plenty of reasons for experienced players to embrace this platform.

It comes with a catalogue of slot games, pick out the most popular from the catalogue. You can also enjoy instant-win scratchcards, Slingo and classic casino games.

MoonGames Casino: 100% up to £100 + 100 Bonus Spins

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