PlayGrand Casino

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PlayGrand Casino Review

If you want a seriously intense and visual gaming experience, then PlayGrand Casino is the place to go. It was first established in 2015 and is part of the Imperium Network Solutions Group that runs on the White Hat Gaming Platform. The casino prides itself on having ‘edge’ and offering a casino where magic can happen. PlayGrand Casino has a whole host of products on offer, and as such claims to “deliver a player experience that’s simple, safe and highly entertaining.

PlayGrand PlayGrand
&#11088, Rating 4.5 / 5.0
Total number of games 1070+
Software provider NetEnt
Welcome Bonus 100% up to £300 + 30 Bonus Spins on Reactoonz
⚖️ Regulation UK Gambling Commission
PlayGrand Play Here!

The site looks and sound fantastic, but we wanted to make sure that it delivers on its promises. In our PlayGrand Casino review, we will be looking at every single area of the site to make sure it offers players what it says. We look at the range of games and the variety of games.

We also check out the customer service, the banking and the usability of the desktop and mobile site. More importantly, we check out how seriously they take security and safety and ensure that the site is licensed and regulated.

Overview of Our Experiences

Visually, the site was very striking with black and bright pink, with splashes of silver. The home page was taken up a lot with the welcome bonus, which is a great offer. The whole page was attractive and we found it easy to see where to log in / register and get to all other places on the site. Scroll down a bit and you get to see all of the games – starting with the big jackpot games.

We were very impressed with the number of games available, with over 1,000 on offer, the majority of games are slot games. However, we found the different types of games decent. Apart from the number of slots, there was also an impressive number of tables games. There was also a pretty decent live casino. We found it to offer everything we wanted and needed – and more.

Company: White Hat Gaming
Address: 85 St John Street, Valletta, VLT 1165, Malta
Registration number: C73232
Regulation/license: UKGC, MGA, SGC, Curacao
Phone: N/A
eMail: [email protected]
Live Chat: Yes

The games were great, so we checked out the other areas to see if it stacked up. The usability of the site was impressive, with all games being easy to find. The banking was decent, although standard compared to other casinos. However, the withdrawal and pending time was better than some

Furthermore, we were pleased to see that the customer service was 24/7 – all day every day, which is something we like here at Scams.info. There no was phone number, but that seems to be standard with a lot of casinos these days. Having looked at all areas of the site, we were very impressed, as it had everything we were looking for.

PlayGrand Casino Check: Scam or Not?

PlayGrand Casino is new, so can it be trusted with its customers? Firstly, the site is part of White Hat Gaming, which has over 13 casinos to its name and was established back in 2012. It is also licensed by several different iGaming companies: the UK Gambling Commission, Swedish Gambling Authority, Malta Gaming Authority and Curacao e-Gaming. It is very rare that a casino has that many licenses.

Because of the number of licenses, it has, it is regulated in many different countries. However, there are still restricted countries including Belgium, Bulgaria, Denmark, France, Italy, Latvia, Spain, Turley and the US. As such, be sure to check your country before playing.

The casino offers top games from the most trusted software providers in iGaming. There are games from NetEnt, NextGen and Microgaming, to name a few. As such we can see that it is a well regulated and licensed casino, with links to top games. Clearly we can see this is not a PlayGrand Casino scam.

Overview of the Offers from PlayGrand Casino

We were very impressed with the offers at PlayGrand Casino as it offers an incredible amount of games. With over 1,000 available, you can play from the biggest and best jackpot games, an incredible amount of table games, as well as a variety of live dealer games. There are also top promotions for new players – and old.

The Website of PlayGrand Casino

Online Casino

In comparison to many other casinos, the variety of games here is superior to most. Whether you love slot games, table games, jackpot games – especially for lovers of the live casino, you’ve got heaps here. There are around 20 gaming providers to choose from, including NetEnt, Microgaming, Nyx Interactive and NextGen, to lesser-known providers like Games Warehouse and Multicommerce Game Studio.

As such, you have 1070 slot games to choose from including Book of Dead, Bonanza, Top Cat and Mr Magoo’s Adventure. If you like branded games, then you can play on Guns ‘N Roses, Monopoly and Who Wants to Be a Millionaire.

Furthermore, there is an incredible selection of jackpot games, including Romeo and Juliet, Mega Moolah, Mega Fortune and Hall of Gods. If you’re looking for the most up-to-date and new slots, then you can play on fresh games such as Thor’s Lightning and Temple Tumble.

For players who like table games, then there’s an incredible choice of 87 different games. You have the option of European roulette, French Roulette and Roulette Master. There are blackjack choices including Blackjack Classic, Blackjack Player’s Choice and Blackjack Neo.

Other games you can play on include: All Aces Poker, Ultimate Texas Hold’em, DJ Wild Stud Poker, baccarat, Punto Banco, Caribbean Stud Poker, Red Dog, Pontoon, Odd One In, Texas Hold’em, Sharp Shooter and more.

The Live Casino was great also, with top games from Evolution Gaming. There were choices such as Texas Hold’em, Dragon Tiger, Football Studio, Lightning Roulette, Dream Catcher, Roulette Live, Baccarat Live and more. There were 17 games in total, offering a quality live dealer experience.

PlayGrand Casino Bonus: Check Out the Offer

Some of the best casino bonuses are available when joining up a site – and this is true of the PlayGrand Casino bonus. In fact, it isn’t just a bonus, it’s a welcome package. The bonus comes in three separate instalments. On your first deposit, you can get 100% up to €300 plus 30 bonus spins on Reactoonz, on your second you can get 50% up to €500 play 50 bonus spins on Book of Dead. On your third, you can get 25% up to €200 plus 20 free spins on Legacy of Egypt. All in all, you can get up to €1,000 plus 100 free spins.

To qualify for the bonuses, there are criteria you must fulfil. After your registration, your first three deposits must be a minimum of €10 to qualify. Your maximum bonus on every three deposits is €300, €500 and €200 respectively. Also, these deposits cannot be made via Neteller or Skrill.

Deposit Bonus: 100% up to £300 + 30 Bonus Spins on Reactoonz
Bonus Condition: 35-times wagering
Validity: 30 days
Other promotions: Reload Bonus Terrific Tuesdays

There are further T&amp,Cs attached to the bonuses which you need to consider. Firstly, any winnings from the spins will be awarded as bonus money. All bonus money and winnings will be subject to 35-times wagering requirement.

Furthermore, games have different weightings to the wagering requirements, so check the site. As well as this, the maximum bet allowed while using your welcome bonus is €5. Be aware that all bonus money expires after 30 days and bonus spins after 10 days.

There are other promotions you can take advantage of at PlayGrand Casino. These vary depending on the time and are often updated. Currently, there is an Online Music Draw, where you can get 10 bonus spins per day on NetEnt’s Guns‘n Roses. With a minimum deposit of €10, you can play for the chance to win 2 tickets to a concert of your choice.

You can also experience ‘Terrific Tuesdays’, with a reload bonus every Tuesday. Every Tuesday you can boost your account with a 40% reload bonus up to €40. Obviously, all bonuses come with terms and conditions attached.

Deposit and Payout at the Casino

There are a number of banking methods available at the casino. Not only is this a PayPal casino, but there are also even more top options to play with. There’s the choice of debit cards, such as Maestro.

There are also eWallets such as Trustly, Skrill and Neteller. You can also pay with Sofort, Paysafecard and Bankwire. However, remember for bonuses, you cannot deposit with Skrill or Neteller. All deposits are immediate.

Payment Options at PlayGrand Casino
Deposit options: Maestro, Neteller, Skrill, PayPal, paysafecard, Bankwire
Minimum deposit : £10
Fees: None
Accepted currency: GBP, EUR, SEK, AUD, CAD, NOK, USD, SAR
Payout options: Maestro, Neteller, Skrill, PayPal, Bankwire

With regards to withdrawals, you can take your money out with the same methods with which you can deposit. With all withdrawals, there is a pending time of between 48-72 hours. After that, it depends on your withdrawal method as to how long it takes. eWallets can take between 24-48 hours, debit cards take between 2-5 days, bank transfer between 3-5 days.

Be advised that if you win €100,000 or more, the casino can pay out in ten instalments. There were also no fees attached. Apart from the larger than normal minimum withdrawal, the banking was pretty good.

Security and Regulation

PlayGrand Casino is regulated by no less than four different governing bodies: UK Gambling Commission, Swedish Gambling Authority, Malta Gaming Authority and the Curacao e-Gaming. As such, it has fulfilled successfully the criteria of four very tough and strict gambling regulatory bodies.

As well as being well regulated, the site fully protects all of your data by employing the strongest SSL encryption available in today’s market, using GeoTrust, ensuring that you are fully protected all the way.

On top of this, PlayGrand Casino currently employs eCOGRA as a third-party auditor to check all of the games. As such, you can be sure that the RNG is checked to ensure fairness and the RTP’s as completely accurate and transparent. Furthermore, it uses IBAS (Independent Betting Adjudication Service) as a third party resolution centre, so any complaint will be dealt with fairly.

Finally, the site is linked to top Responsible Gambling companies including Gambling Therapy and GamBlock. You can also impose your own limits, set reality checks, take a time-out, close your account and self-exclude. You, therefore, know you can always access help if needed.

Customer Support

The Customer Support available at PlayGrand Casino was pretty good. While there was no phone number to use, you can contact them via live chat or email. You can also access help in a variety of languages, including English, Finnish, Norwegian, Swedish and Russian. The Live Chat is generally answered immediately, and your queries dealt with very quickly. We were also very impressed with the speed of email responses.

They are generally answered in under 6 hours, and often in under one hour. Furthermore, the support is available 24-hours a day, 7 days a week. This is the biggest plus for us. Also, we found the agents to be very quick and helpful. Overall, we were very happy with the service available.

As well as this, under the Help section, we have the FAQ section, which was pretty comprehensive. In the FAQ section, you can find answers to bonus and account queries, pending withdrawals, account queries, deposit issues, technical queries and more. It wasn’t the biggest FAQ section, but it answered many queries that could arise.

Usability of the Online Casino

The casino was very attractive and very easy to use, which is important when it has the amount of games that it has in the offer. The home page shows off banners for the current promotions, and above that, you can access areas of the site: Register, Games Room, Mobile, Promotions, Winners, Games and Contact. Under the banner, you can see the thumbnails of the most popular games – as well as having options as to how to sort the games.

When browsing the games, you can sort them in the following ways: New, Slots, Jackpots, Live Casino and Table Games, as well as Most Popular, Most Recent, A-Z and by provider. However, we would have liked to see a search function on a site with so many games. Strangely enough, the Games and the Games Room at the top of the home page seemed to take you to the same area.

Contact and Help were also in a very prominent place, which was good as we could access them quickly, as and when needed. We could also change the language at the top of the site from English to Swedish, Finnish or Norwegian. At the bottom of the site, you can access all other areas such as Responsible Gambling, T&amp, Cs, Complaints and Procedures, RTPs and more. It was a very user-friendly site – quick, easily navigable and attractive.

PlayGrand Casino App: Many Different Slots

If you’re looking for a good mobile casino, then check out the PlayGrand app, which is available on a variety of mobile devices including Samsung, Apple, HTC, Sony, LG, Huawei, Microsoft, Blackberry, Tablets and more. The site uses all the same software providers, and you can experience a great variety of the top games available on the desktop site.

The PlayGrand Casino app is easy to download and can be found in the App Store and Play Store. Visually, it looks very similar to the desktop site. However, it is laid out slightly differently. At the top, the only options are Sign Up and Login. Scroll below the welcome banner and you can sort the games as follows: Popular, New, Live, Slots Table, Jackpot, Fun and Bingo. There is also a handy search function, which isn’t available on the desktop site.

If you want to access other areas of the site, there is a menu tab at the top left. Here you can find the Games Lobby, Promotions, Contact, Login and Live Chat. It was very easy to look navigate and was formatted perfectly for all devices.

Furthermore, it was quick and smooth. If you don’t wish to download the app, it is also available to use on a mobile browser. No matter how you play it, it is attractive, quick, easy to use and offers an overall great user experience.

Conclusion: Perfect Online Casino with its Own Software

To sum it all in our PlayGrand Casino review, we really enjoyed our experience. In comparison to other online casinos, the number of games and providers was fantastic. We liked the choice of slots, table games and the live casino.

The banking was also impressive, as it was relatively quick in comparison with others, and it had a variety of options, including PayPal. Another bonus was the customer service, which was not only very quick and helpful but also available 24 hours a day.

As well as this, both the desktop and mobile sites were not only attractive but also very easy to navigate and offered a top user experience. PlayGrand Casino is a classy and smart, well respected, trusted, safe and secure site. It offers a fantastic experience and is worth 4.5 out of 5.0.

Playgrand Casino Review

With its crisp pink and black design, as well as its lavish style, it’s clear to see that Playgrand Casino targets the more affluent gamblers out there – gamblers looking for games with big rewards, as well as those looking for impressive bonuses and promotions.

In this Playgrand review, we’re going to look at everything you need to know about the site, taking in the quality and variety of the games software, the promotions on offer, how fast the casino pays out, and the accessibility of customer support.

Casino Name Playgrand Casino
Games offered Financials, Scratchcards, Slots, Blackjack, Roulette, Live Dealer
Payout Percentage 97.47%
Welcome Bonus €/$1000 &plus, 100 Bonus Spins

Software and Range of Games

You’ll find a large selection of games at Playgrand Casino, all in a well organised lobby for finding titles. Online slots make up the bulk of the games, though you’ll also find table games and live dealer games.

There are over 470 different slots, with well-known titles like Dead or Alive, Jack and the Beanstalk and Game of Thrones coming from Microgaming and NetEnt. You will also find games from smaller providers like NextGen Gaming and Leander Games, meaning that even the most experienced slots players should be able to find something new to enjoy.

While there’s a disappointing omission of video poker at Playgrand Casino, we don’t think we’ve ever seen such a collection of table games anywhere online. You’ll find loads of different types of blackjack and roulette, plus there are also variations of baccarat, casino hold’em and more. These can all be played at different stakes, making them perfect for everyone from low stakes through to high stakes players.

Fans of live dealer games are also well catered for, with a grand total of 17 different live games to choose from. These games come from the experts over at Evolution Gaming and NetEnt, so you can be sure that they’ll offer sharp video quality and gameplay. What’s more, you’ll be able to find a seat at your preferred table in no time at all, so you won’t be waiting around for ages before getting to play.

Playgrand Mobile Casino

To play at the Playgrand Casino mobile site, just type in the URL into your mobile device’s browser. This will then take you to a fully optimized mobile website, which works perfectly with absolutely every type of mobile device, including the iPad, iPhone and Android devices. You can play when connected to 3G, 4G or Wi-Fi, however the stronger the connection is, the better your game playing experience will be.

You’ll find pretty much everything you can play at the desktop casino when you visit the mobile site, and these games can all be played using your device’s touchscreen. The only thing missing when it comes to a great mobile experience is an app – we’ll let you know here as soon as one is released, though.

Security and Fair Play

The Playgrand Casino site is regulated by two different regulatory bodies. They have a license from the Malta Gaming Authority as well as the UK Gambling Commission. Between the two bodies, this means that the casino adheres to a strong set of rules to protect players’ funds and guarantee them a fair game.

There’s nothing to say that the games have been independently checked by a company such as eCOGRA, though, which will put some players off despite the games being fair and perfectly safe. SSL encryption is used for all online transactions at this site, meaning that your personal and banking details will be properly protected at all times.

Owner

White Hat Gaming Limited

Licenced by

Malta Gaming Authority, UK Gambling Commission

Audited by

Promotions and Customer Support

Welcome Bonus

When you first sign-up with Playgrand Casino the welcome bonus can double your first deposit, offering a maximum of £1,000 in bonus funds from this promotion – more than you’ll be offered at most other online casinos! What’s more, you will also get 100 bonus spins, which can be used to play the following slots: Gonzo’s Quest, Fruit Shop, Jack and the Beanstalk, Guns ‘N Roses and Starburst.

As with most bonuses, there are terms and conditions to understand. The most important of these is the fact that you’ll need to wager the bonus and deposit a total of 35x before you can withdraw any funds. The fact that both the bonus and deposit are included within these terms and conditions means that the wagering requirements are slightly on the high side. All bonus funds must be used within 30 days, and the maximum bet you can make using bonus funds is £8.

Terrific Tuesday

There is only one other promotion to be found at this online casino, called Terrific Tuesday. As the name suggests, this bonus is active every Tuesday and it sees you getting a 40% reload bonus when you top-up your account balance. This can be worth up to £40 and you can take advantage of this offer as many times as you like. So, try to make Tuesday your depositing day when you play at Playgrand!

When it comes to the terms and conditions, you’ll find that you’ll need to meet the 35x wagering requirements, just as you’ll have to do when using the Playgrand Casino welcome bonus. Also, you must use your bonus funds within 30 days, otherwise they’ll be removed from your casino account.

Progressive Jackpots

To find the progressive jackpot games at Playgrand Casino, just click on the “Jackpots” option on the main menu. At the time of writing, the total value of the progressives at Playgrand Casino is an impressive £21.3 million. There are 28 different progressive jackpot games in total, all of which are online slots. Without doubt, the biggest jackpots are usually found at Mega Moolah and Mega Fortune, though you can also find some particularly large prizes offered on Major Millions, Hall of Gods and Diamond Jackpots.

Customer Support

If you have a question or a complaint when playing at Playgrand Casino, you’ll be able to contact them using the live chat feature. To use this, you’ll just need to click on the icon in the bottom right of the screen. You can also contact this site by emailing [email protected] There is no phone support offered though. Don’t forget to also look through the FAQ section at this site too, as it’s pretty comprehensive and covers most of the commonly asked questions.

Conclusion

Putting Playgrand Casino in review for 2022, there can be no doubting that this is an absolutely fantastic place to play. Aside from the slightly high wagering requirements and the lack of video poker, we can’t really find anything to criticize when it comes to this online casino. We know that you’ll absolutely love the selection of slots on offer (especially the progressive jackpots), plus we also know that you’ll be impressed by the great overall look and feel of the site.

If you want to find somewhere new and exciting to play, we’d definitely recommend heading straight over to Playgrand Casino. Why not start playing your favorite casino games there today?

PlayGrand Casino Review

We’ve thoroughly reviewed PlayGrand Casino and gave it a perfect reputation rating, which is the best rating any casino can get from us. In our review, we’ve considered the casino’s player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. PlayGrand Casino is related to other online casinos listed below and its rating is also positively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, PlayGrand Casino is a medium-sized online casino revenue-wise. However, it’s a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn’t have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 50 black points in total, out of which 50 come from related casinos. You can find more information about all of the complaints and black points below.

Warning: PlayGrand Casino has a win limit of €250,000 per spin (game round). If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations.

Based on all of the information mentioned in this review and our perfect reputation rating of this casino, we can conclusively say that PlayGrand Casino is a great place to play. If you are looking for a perfect online casino, we recommend trying out this one.

PlayGrand Casino

Gaming License: All casinos that wish to operate on the territory of Great Britain must hold the licence of UK Gaming Commission, one of the most respected gaming authorities in the world, and PlayGrand has one under the number 000-052894-R-329546-001. Moreover, the UKGC licence is not the only one in PlayGrand’s possession. Players from Sweden, Malta, and the rest of the world can play peacefully on PlayGrand knowing that this online casino also holds licences from both the Swedish Gambling Authority Spelinspektionen and the Malta Gaming Authority under the numbers 18Li7478 and MGA/B2C/370/2017, respectively.

Security: PlayGrand casino employs state-of-the-art safety protocols that protect all your sensitive information at all times. This 128-bit encryption prevents any third parties from using players’ confidential information and is the premier protection system used by top online gaming companies today.

Banking

Banking Method Deposit Withdrawal
Revolut
Boku
paysafecard
Visa Credit
Neosurf
Interac
PayPal
MuchBetter
Bank Wire Transfer
Direct Bank Transfer
Maestro
MasterCard Credit
SOFORT Banking
Trustly
Giropay
Paytrail

Support

24/7
[email&#160,protected]
On Site

Welcome Bonus

PlayGrand casino offers a generous welcome package that consists of a bonus of up to C$1000 on your first 3 deposits, and a 100 bonus spins on slot games Reactoonz, Book of Dead, and Legacy of Egypt.

The first deposit is a 100% matched deposit up to C$300, plus 30 bonus spins on Reactoonz. If you choose to exploit the entire welcome package, you should make a second deposit which is a 50% matched one that gives up to C$500 and 50 bonus spins on Book of Dead slot. The third deposit gives 25% of that deposit amount in bonus funds, up to C$200, and additional 20 bonus spins on Legacy of Egypt.

Bonuses usually come with specific terms and requirements, and here are the ones for PlayGrand casino welcome bonus:

  • The minimum deposit must be over C$10
  • The wagering requirement for the welcome bonus is x35, which means you need to wager any bonus funds and spins 35 times on real money games before you can withdraw the winnings
  • Not all games contribute or contribute at the same rate towards the wagering requirement, so make sure to read the full list on their site
  • The maximum bet allowed while the welcome bonus is in play is C$5
  • All deposit and no deposit bonuses expire after 30 days. All deposit and no deposit Bonus Spins expire 10 days after their release
  • Deposits made via Skrill or Neteller are not eligible for the welcome bonus

Client Feedback

You can always find a player or two who won’t be satisfied with the service from the online gaming operator. Usually, these problems occur when players do not inform themselves about the rules of deposits and withdrawals, especially the withdrawal times that can sometimes take a couple of days before the funds reach the designated player’s account. Thankfully, we have not found any unresolved complaint at any of the major gambling portals and forums, which means PlayGrand is keen on promptly fixing every problem. However, most issues that appeared were related to the verification process and withdrawal times.

There was this issue when a Canadian player requested a withdrawal and felt discontent as to how long he had to wait. Upon contacting the live chat support and confirming his account was verified and that the withdrawal request was received, the player concluded that the selected payment method needs a couple of work days before processing the application, and that patience was the only solution in the matter. Of course, the player in question could reverse the request at any time and funds would return to his account.

All in all, we can safely conclude that most players are satisfied with the service and the support from the PlayGrand casino for which they gave some positive feedbacks such as:

  • Easy to navigate website
  • Superb choice of games
  • Excellent customer support
  • Sharp website design

However, there are certain negative sides to PlayGrand such as:

  • Slow withdrawals
  • Cumbersome verification process

Games

As we have mentioned earlier, a major strength of PlayGrand casino is its choice of casino games. Slot games take the fair share of this offer, with hundreds of the hottest slot games by renowned software producers such as Microgaming, NetEnt, NYX Interactive, NextGen Gaming, and Elk Studios, to mention a few.

Even though slot games are the reigning champs of the games catalogue, there are also some of the classic games such as poker, roulette, baccarat, blackjack, pontoon and scratchcards. If you care to try games against a live dealer, you can do so by playing roulette, poker, baccarat, and many others. Apart from these games, you can always opt for RNG games such as bingo or scratch cards to obtain big instant wins.

Video Slots

No serious offer of slot games would fail to include slots such as Gonzo’s Quest, Starburst, Book of Dead, and Legacy of Egypt, which are games that regularly occupy top positions on lists of most popular slot games.

Of course, there are also other great games, like the progressive jackpots that are the key to amassing huge wins that reach hundreds of thousands of dollars. Players who aim at these big wins will have slot games such as Romeo and Julia, Tridentia, and Vikings of Fortune at their disposal.

Table Games

You can’t rely solely on video slots if you are looking to build a sustainable gaming platform and the management at PlayGrand casino knows that well, so this is the reason why they included formidable table games offer that consists of a variety of top table games. Here is where you can try out standard European roulette with a series of variations such as Roulette Nouveau, Double Ball roulette, and well as French and American roulette games. Also, there are more than 10 kinds of blackjack and Caribbean stud poker, backed with series of pontoon and baccarat games.

Mobile Casino

PlayGrand casino uses the built-in technology that allows players to access their favourite games with any of the mobile devices. No matter if you are using a smartphone or a tablet computer, you can play all the games on the go via your web browsers. The entire selection of games from the desktop site is available to all mobile users regardless of the operating system, as both the Android and iOS are supported. The graphics of the games are sensational and do not cause the lag in games, so you can freely play slots, blackjack, roulette, and other games with top player experience.

Live Casino

Live Casino games are the best choice for players who cherish the thrilling experience of playing at the land-based casino, as this is the place where they will also play against a live dealer, in real time, from the comfort of their homes. The authentic gaming experience is brought to you by these premium games that range from blackjack and poker to lucky wheel and sic bo dice game:

PlayGrand Casino

Players from United Kingdom are welcome at PlayGrand casino.

Overview

Review last updated – June 2020.

PlayGrand Casino is part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. PlayGrand is triple licensed: in Malta by the MGA ,by Curacao eGaming and in Great Britain by the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Merkur, Lightning Box, Just for the Win, Genesis, Foxium, Big Time Gaming, Micro, Aristocrat, Leander Gaming and NYX. Their site is built upon a colour palette of: red, black and white and their logo is their name in white. They are a devil themed casino.

Trustworthiness

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for PlayGrand Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

PlayGrand Casino have accepted ThePOGG Deposit Guarantee seal. This means that they’ve agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with PlayGrand Casino. Read more about our guarantee here.

You can see the latest updates to PlayGrand casino terms and conditions here.

Bonuses

100% up to £300

Terms and Conditions

The PlayGrand Welcome bonus currently consists of a bonus of 100% up to £300 plus 30 complimentary spins on Reactoonz.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on the deposit bonus and the maximum allows win with the complimentary spins is £100.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

This bonus is only available to UK residents. Other bonuses available on other jurisdictions.

Bonus and associated winnings expire after 30 days if wagering requirements are uncompleted.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS CODE: NA

Payout Speed : 3 days

All the casinos in this group have a 48 hour pending period on all withdrawal. Our review reports withdrawals paid within 24 hours after that.

Minimum withdrawal – £30.

Maximum withdrawal – £2500/week.

Banking options available – Credit/Debit cards, Neteller, UKash, Poli, iDeal

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

PlayGrand Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Video Poker – 10

Customer Service

Email Testing Record

  • June 2020 – won’t answer without an account.
  • September 2019 – 1 hour 43 minutes .
  • May 2019 – 22 minutes .
  • November 2018 – 20 minutes
  • November 2016 – 2 hours 48 minutes
  • May 2016 – 42 minutes
  • December 2015 – No Reply.
  • June 2015 – No Response
  • November 2014 – 4 hours 47 minutes
  • September 2014 – 5 hours 7 minutes

Licensing

PlayGrand hold the following gambling licenses :

  • United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PlayGrand currently use eCOGRA. You can find further information regarding this regulator’s complaint policies here.
  • Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by PlayGrand Casino for their MGA license. You can find further information regarding this regulator’s complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

PlayGrand does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Democratic People&#039,s Republic of Korea, Lao People&#039,s Democratic Republic, Latvia, Lithuania, Malta, Martinique, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Portugal, Reunion, Romania, Russian Federation, Sao Tome and Principe, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United States, United States Minor Outlying Islands, Vanuatu, Viet Nam, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact

Email : [email&#160,protected]

Slots RTP

PlayGrand casino publish the RTP/house edge figures for their Net Entertainments slots games.

Comp Points

PlayGrand casino offer their own loyalty point program. For every £10 you wager you will earn the following number of loyalty points:

  • Roulette 0.25
  • Blackjack’s 0.50
  • Scratchcards 2.00
  • Slots 3.00
  • Video Poker and Video Poker Sidebet 1.00
  • Keno 2.00
  • Football Frenzy 1.00
  • Poker Dice 1.00
  • Super Hi Lo and Super Hi Lo Bonus 1.00
  • Wheel of Fortune 1.00
  • Virtual Racing 1.00
  • Six Ball 1.00
  • Hi Lo Money Spinner 1.00
  • Money Shot 1.00
  • High Roller 1.00
  • Pot Shot 1.00
  • Ride’m Poker 0.50
  • Bingo 1.00

Based on earning rates alone this system is better than the standard Playtech comp point program for Slots, Scratchcards and Keno, equal for most other games and weaker for Roulette, Blackjack and Ride ‘Em Poker.

Loyalty Points can be redeemed at a rate of 200 points to £1 which is 5 times better than the standard Playtech comp point program.

Comp points are redeemed as bonuses and as such do carry a wagering requirement.

Closing Thoughts

The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Playgrand will be treated fairly.

Associated By Company

Other Associations

COMPLAINTS

Playgrand – Not paying winnings

Playgrand – Not paying my withdrawaal

Playgrand – Not paying winnings

PlayGrand – Pending Withdrawal since May 2020

Playgrand – Confiscation of Cash Funds

PlayGrand – Need refunded from Casino Self excluded from sister site

PlayGrand – Why won’t casino pay me .

PlayGrand – Refund

Best Casinos: United Kingdom

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COMPANY INFORMATION

Website:
Ownership::
Affiliate Program::

GAMING LICENSE

CASINO SOFTWARE

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Responsible Gambling

This site advertises gambling. Gambling is a risk based activity – the entertainment value is directly derived from the risks being taken. ThePOGG.com always encourages all players to engage with gambling in a responsible fashion and accepts no liability for any harm or detriment that may result as a consequence of your engagement with the gambling services advertised here. All gambling you undertake is strictly at your own risk. If you are concerned about your gambling you may find that our free responsible gambling tool BetBlocker useful to help manage when you can access gambling services

ThePOGG.com – taking Responsible Gambling seriously

Gambling is an adult activity and no part of this site is intended for use by anyone beneath the legal age required to engage in gambling within their jurisdiction of residence.

The Total PlayGrand Review – Great Welcome Bonuses on Offer

It&#8217,s always worth having an expert view of any online casino before you commit to signing up. This one caught our eye because of the great welcome bonus. Read on for a full, in-depth PlayGrand review and learn all that there is to know about this online casino.

Our Rating of PlayGrand – United Kingdom

Overview &#8211, One Click to Your Topic
Games 650+
Jackpots 30
➡️ RTP 96.20%
Customer Support Live Chat 24/7, Email English
Most Popular Game Book of Dead
Fairness Ensured By UKGC , eCOGRA
️ Player Protection GamCare, GAMSTOP
☑️ Gambling Licence UKGC Licence 52894
PlayGrand
Welcome Bonus £300 + 30 Bonus Spins
Visit PlayGrand Play Here!
Website playgrand.com
Overall Rating 4.6 / 5
PlayGrand Highlights
Casino Rank Top Ainsworth Casinos
Payment Rank Best Mastercard Casinos
Full T&Cs apply. 18+. New players only. Min deposit £10. 100% up to £300 + 30 bonus spins on Reactoonz. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Terms Apply. BeGambleAware.org

This complete PlayGrand casino review will be looking at all of the keys areas that go into making a great online casino. The selection and quality of games will be looked at, along with payouts, the software providers behind the games, and of course, the levels of customer support.

PlayGrand Games: A Great Selection on Offer

Of course, as part of any casino review, we need to consider the number of games and the quality of these too. PlayGrand games do not fall short here, with plenty of quality titles to keep players entertained. You&#8217,re sure to find games that suit you.

A Huge Variety of Titles

As with most online casinos, PlayGrand games are weighted towards online slots. As slots are easily the most popular casino game, this is to be expected. The vast majority of gambling sites on the market are slots sites. That&#8217,s not to say that there aren&#8217,t plenty of other games to enjoy: blackjack players have a huge range of variations to choose from.

PlayGrand casino games cover all of the classics that you would expect to find at an online casino. A great selection of table games is also joined by some great video poker titles. PlayGrand live games are also impressive and varied and are sure to see most players more than satisfied.

The Most Popular Games at PlayGrand Casino
Slots (515) Roulette (16) Blackjack (15) Table Games (79) Video Poker (10)
Book of Dead European Roulette Blackjack Neo Baccarat Jacks or Better
Jammin&#8217, Jars Roulette Nouveau Classic Blackjack 100 Bit Dice 3 Hand Casino Hold &#8217,em
Gonzo&#8217,s Quest Lightning Roulette Buster Blackjack Texas Hold &#8217,em All Aces Poker
Queen of Riches American Roulette Perfect Pairs Blackjack 3D Baccarat Mississippi Stud
Lost Relics Double Ball Roulette Suit&#8217,em Up Blackjack Dragon Tiger Aces and Eights Poker
Dead or Alive 2 French Roulette 21 plus 3 Blackjack Fortune Pai Gow Poker Swap the Flop

With over 650 choices, PlayGrand games are certainly varied and offer players a fantastic selection of casino games to play. There is a huge variety of slot games, but equally as impressive is the number of blackjack and roulette variants to choose from. Overall, we found when making our PlayGrand rating, it can be commended on its games.

Here is our list of the best PlayGrand games:

  • Gonzo&#8217,s Quest – Most Famous Casino slot
  • Perfect Pairs Blackjack – Best blackjack game
  • French Roulette – Most Popular roulette
  • Jacks or Better – Best video poker title
  • Book of Dead – Top slot game

Although casino classics such as craps are missing from its games list, the casino has done a great job of covering all basis when it comes to game selection. We have the providers behind the games to thank for these, and we will be looking at PlayGrand software a little later.

Live Games at PlayGrand Casino

The PlayGrand software means that players at its casino have the chance to play an array of live games. With Microgaming and NetEnt being behind some of these games, the quality is second to none. The selection of games is also a huge positive for this operator, comparing well with roulette live casinos in the UK .

At PlayGrand online casino, you can bring live blackjack online in the UK straight into your own front room. In fact, thanks to the software from Microgaming, you can also do the same with blackjack, Sic-Bo, Baccarat, and poker, amongst others. It truly has a great selection of quality live games.

A Fully Mobile Casino Experience

Modern players demand the ability to play their favourite games on the go, and the PlayGrand online casino delivers here. A mobile optimised site means you can play your favourite games across Apple and Android devices. The iPhone casino experience is a plus as the display and sounds are fantastic.

While there is no stand-alone mobile app for the PlayGrand casino, you can still play all of its games on the go. The mobile optimised site means that you can even experience an iPad casino or any other tablet type. Playing on mobile gives the same great experience.

The way in which software developers have worked to ensure that the website is fully mobile optimised means that none of the playing experience is lost while playing on a mobile device. The gameplay has the same quality as if you were playing on a desktop or a laptop.

The Table Limit Spreads

The PlayGrand online casino offers a great range of games. In fact, the games selection is one of the best. There is also a widespread in terms of table limits. With slots, you can play from just 10p and with blackjack, you can stake as much as £10,000.

The table limits mean that both high rollers and those playing on a budget can enjoy the games that are on offer. The software provides for a real variation in limits, and for players, this can only be seen as a good thing, making the PlayGrand casino fully inclusive.

The PlayGrand Casino and Payouts

When it comes to the PlayGrand payout levels, they are on par with some of the best payout online casinos in the UK. Of course, online slots can give a huge variance when it comes to RTP, but the overall average across the board is very impressive indeed when compared to other operators.

As you would expect to find at online casinos, when it comes to games, scratch cards hardly provide the best RTP. Of course, what is offered through games such as blackjack and roulette more than make up for this. The variation between RTP on slots is more than acceptable.

  • .
  • Classic Slots 92.00 – 95.89%
  • Video Slots 88.10 – 97.99%
  • Roulette 94.33 – 98.00%
  • Blackjack 99.00 – 99.70%
  • Table Games 93.69 – 98.73%
  • Video Poker 96.25 – 99.49%
  • Scratch Cards 90.50 – 95.49%
  • Arcade Games 94.30 – 94.69%
  • . .
  • . . . . .
  • RTP (%)

Having looked at the PlayGrand payout levels by examining the RTP between different games, it is important that we can trust the RTPs that are published. We are pleased to say that PlayGrand is audited by eCOGRA, who make sure all is above board and that the figures are accurate.

PlayGrand software leads to a variety of RTP across different game types. If you are seeking casino games with the lowest house edge, then blackjack is the game for you. While slots always have greater variance, the RTPs displayed are still impressive and better than other online casinos.

PlayGrand Software and Online Experience

There are some great games to choose from, but on top of this, there is a great web experience. The website not only looks good, but it also loads very quickly and is easy to use. All game types can be located in a convenient way.

The PlayGrand online casino also makes sure that there are a variety of payment methods. You will see the most common and trusted, such as PayPal, are among the options. Overall, the website and cashier are a joy to use with a refreshing lack of complications.

Some Details About PlayGrand Casino Software

Software Providers Microgaming
Website www.microgaming.co.uk
Game Developer(s) NetEnt, Quickspin, 2 by 2 Gaming, 4ThePlayer, Adoptit Publishing, AGS, Ainsworth, Alchemy Gaming, All41 Studios, Asylum Labs, Bally, Barcrest, BB Games, Betdigital, Big Time Gaming, Bla Bla Studios, Black Pudding, Blueprint, CORE Gaming, ELK Studios, Evolution, Endemol, Eyecon, FELT, Foxium, Games Inc, IGT, Iron Dog, Live 5 Gaming, Nolimit City, Play’n GO, Pulse 8, Push Gaming, Realistic Games, Red Tiger, STHLMGaming, Slingo, Thunderkick, WMS, Wazdan, Yoloplay
Languages English
Payment Methods Visa Electron, Mastercard, Maestro, Debit Card, PayPal, Neteller, Bank Wire, Apple Pay, Neosurf, paysafecard, Skrill, Trustly
Download-Size No Download
Hardware Requirements No Download
Software Requirements No Download
Instant Play Requirements Up-to-date Browser ie. Chrome/Firefox/Safari
Compatibile Mobile Devices Android, iPad, iPhone

As part of this PlayGrand review, we have seen that there is no need for any downloads to enjoy any of the games. No download casinos allow you to play games instantly in your browser. None of your computer&#8217,s memory is taken while you enjoy what&#8217,s on offer.

As we have come to expect, as a NetEnt developer casinos there are a great range of games available. Using other providers such as Microgaming and Quickspin means that the variety of games is increased but the quality always remains the same: first class and some of the best.

Company Information

The PlayGrand online casino has been on the scene since 2015, so it is not a new player as such. As part of the White Hat Gaming group, it has solid foundations and can be seen as one of the top gambling sites. The site will be around for years to come.

Being part of the White Hat Gaming group, there are a whole host of sister sites such as Dream Vegas that are linked. This helps all of the casinos in the group have a great spread of games. The other sister sites operate on a similar basis to PlayGrand.

More Information About the PlayGrand Casino

This PlayGrand review has shown how the casino takes its players welfare seriously. It has demonstrated a great commitment to responsible gambling by partnering with organisations that are able to assist. There is also an emphasis on player security. These are things we like to see from any online casino.

More Information About PlayGrand Casino
Company Security Player Protection Support
Name: PlayGrand Encryption: 128-bit Deposit Limits: Adjustable Phone: Not Available
Head Office: 85 St John Street, Valletta, VLT1165, Malta Licence: 52894 Activity Limitations: Available Email: [email protected]
Parent Company: White Hat Gaming IT-Security: Amazon Self Exclusion: Available Contact Form: Available
CEO: Phillip Gelvan RTP Analysis: eCOGRA Protection of Minors: Guaranteed Live Chat: 24/7
Employees: 400 Anti Money Laundering: ID Verification Problem Gambling Organisations: GamCare, GAMSTOP

Customer Support

One of the key things that we look at with any review is the customer support available. After all, things can and do go wrong at times, and if they do, we want to make sure that the casinos that we review have your back and will look after you.

Here is a list of PlayGrand support options:

  • Live Chat: Available 24/7, Login Required
  • Contact Form Response Time: Not Available
  • Phone Number: Not Available
  • Email Response Time: 2-3 Days

Although the contact methods at PlayGrand online casino may be limited compared to some other operators out there, the 24/7 live chat feature is a plus. The lack of a contact form is unimportant when you know that you can make contact at any time of the day or night.

Your Safety and Security

Any online transaction can give rise to concerns of being hacked or a victim of fraud. Players at online casinos can be reassured by the fact that all online casinos must be regulated by the UK Gambling Commission. The licence shows that this site is secure and trusted. As such, you can have faith in the PlayGrand safety measures.

As well as being regulated by the UK Gambling Commission, our PlayGrand review has shown that the website also offers 128-bit encryption from Amazon. Online casinos such as this one do all that they can to make the online experience safe and secure. The operator can not be faulted here. Read more about legal casino sites in Britain.

Bonus Points Awarded

While there are many things to look at when reviewing a casino operator, what really matters is the overall user experience. It is no good having great games and great RTPs if the website prevents you from playing. The website here really enhances the experience and makes playing a joy.

Of course, the top online casinos also have plenty of great casino welcome bonuses in the UK. The welcome bonus alone is enough to see PlayGrand earn bonus points in this area. In fact, PlayGrand is very generous when it comes to its offers and outranks many other operators that we have seen before.

  • Awards .0/3
  • Promotions .3/3
  • Special Games .1/2
  • Loyalty Scheme .1/1
  • Extras .1/1
  • Bonus­­ Points .6

PlayGrand doesn&#8217,t just offer a great welcome bonus. It also makes sure that loyal players are rewarded too. This is in the form of points that are awarded that can be built up and exchanged for free spins. There is also the chance to be appointed as a personal account manager.

PlayGrand Review Conclusion &#8211, A Major Player

PlayGrand is a welcome addition to the selection of online casinos that we have reviewed. There are few, if any, areas where the casino is lacking, and we were very impressed with the live dealer section on the website. This is a casino well worth taking a look at yourself.

  • Major Strengths
  • Welcome Bonus
  • Payment Options
  • Major Weaknesses
  • No FAQ Section
  • No VIP Programme
  • Minor Strengths
  • Customer Support
  • Range of Games
  • Minor Weakness
  • No Phone Support
  • No Contact Form

PlayGrand is a great online casino, but if it wants to be seen as one of the best casino sites, there could be a few tweaks. While the welcome bonus is outstanding, it would be great to see some FAQs and the creation of a VIP programme beyond loyalty rewards.

Frequently Asked Questions

This is the most in-depth PlayGrand review that you will find, but we appreciate that customers still sometimes have questions. We have tried to answer these below, but if you still have any further queries, you can email us, and we&#8217,ll be glad to help [email protected]

Is PlayGrand safe?

Yes, the Playground online casino is a safe place to play . As well as being regulated by the UK Gambling Commission, it uses a trusted company to provide 128-bit encryption.

Which game variations does PlayGrand offer?

There are a whole range of games to play at PlayGrand. This includes plenty of variations of classic games such as blackjack, roulette and poker. There are also many variations to play in the live area too.

Is there a PlayGrand no deposit bonus?

There is not a no deposit bonus at PlayGrand. This is not a major issue when you consider how generous the welcome bonus is. The welcome bonus is one of the best that we have seen.

Are there any PlayGrand free spins?

Yes, there are plenty of free casino spins at PlayGrand. The free spins here are very impressive, with the tiered welcome bonus can see you receiving 100 alone.

Are PlayGrand games optimised for mobile?

Yes. With players demanding the ability to play casino games on the go, it makes sense that the PlayGrand website is mobile optimised. All games can be played on smartphones and tablets.

  • PlayGrand
  • Great Welcome Bonus
  • Safe and Secure Site
  • Selection of Payment Methods
  • High and Low Stakes
  • Games 7/10
  • Bonus Offer 9/10
  • Mobile App 0/10
  • Live Games 7/10
  • RTP % 7/10
  • Software 8/10
  • Support 6/10
  • Banking 7/10
  • Security 7/10
  • Bonus Points 6/10

Betting limits of the most popular casino games (excluding live games):

Roulette Betting Limits
Minimum Bets: 20p
Maximum Bets: £10,000
Blackjack Betting Limits
Minimum Bets: 5p
Maximum Bets: £10,000
Slots Limits
Minimum Bets: 1p
Maximum Bets: £20

The average payout rate is 96.20%.

Residents of the UK are currently permitted to create a player account.

Gonzo&#8217,s Quest from NetEnt is a classic online slot. There are chances for big wins while searching for the City of Gold. A timeless slot loved by many.

Blackjack Perfect Pairs is brought to PlayGrand by Felt. A side bet played alongside the main game of blackjack, giving you more chances to win.

Live Roulette from Evolution brings you all of the thrills, and chances to win, of a land-based casino straight to your front room.

The live chat facility is available 24/7 and is the quickest way for any player to make contact with customer support at PlayGrand casino.

The safety and security of PlayGrand online casino are regularly reviewed by various independent companies and government agencies.

The remote gambling licence has been issued by the United Kingdom Gambling Commission.

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